soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything! Delivery arrangement was terrible. No comunication to advise that original delivery date had been cancelled. (This was made worse because I had stayed up after a night shift to receive item) Second Delivery didn’t turn up! When delivery finnaly turned up, two weeks later, the item was damaged and only one of two parcels turned up! Extremely disapointed with service and, unfortunately, the item! (Wel, Half the item!) What more can I say??”

Helpful Report

Posted 7 years ago

“Ordered 5 radiators as promised delivery Tuesday. Only 3 turned up. We had to chase and had no apology, now chased again and then will re-deliver missing Radiators next week. Still no apology. We have had to follow up, no customer service.........................”

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Posted 7 years ago

“It plainly did not.”

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Posted 7 years ago

“Messed up delivery. Long wait for customer services. Can’t organise ‘leave in a safe place’ or ‘leave with neighbour’ - asked me to stick a note on the door instructing this! Suggested this was odd and agent cut my call. Poor.”

Helpful Report

Posted 7 years ago

“Placed an order for a basin on the 12th of April and received an email saying it would be delivered by the 19th. Delivery didn't happen. Despite calling to check up on the delivery it didn't happen on the Friday or Saturday. On Monday I was told it would be delivered that day, stayed home all day again and didn't' happen, the same thing on Tuesday. Then got an email asking me to rearrange my delivery, which I did for Friday the 27th. Basin arrived completely shattered (more than 13 pieces) Called customer service and they said they would not be able to send a replacement before Tuesday next week and refused to provide a time slot. I explained I wasn't able to stay home yet another day and that this had cost me money rearranging plumber's visits to fit the basin. After no solution was provided I asked to speak to a manager and was told that I couldn't because they were all in a meeting. I asked if there was a supervisor or anyone with authority to make decisions and was told that they were all ina meeting. It must have been a really big company meeting on a Friday at 5pm... I then asked for a manager to call me back and the lady said that they would say the same and there was no need. After having to insist, be put on hold, etc, a more "senior" agent, with no decision-making authority explained kept giving me the same answer and avoided putting me through to a manager, being rude and short. I demanded to have a manager call back to what she said I would be called within 24hours as that was their policy. So here I am waiting. This is the worst service I have ever had and find it very difficult to understand how a company of this size would not be willing to use a courier service to fix the bad service they have provided and ensure they deliver good customer service.”

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Posted 7 years ago

“EVERYTHING - not able to take orders correctly, sending products to the wrong address, sending me used products.....ridiculous”

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Posted 7 years ago

“Customer service poor as staff have limited knowledge regarding the products they're selling”

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Posted 7 years ago

“An add on purchase arrived on time and seems good value but otherwise unhappy....sorry!”

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Posted 7 years ago

“Not at all...”

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Posted 7 years ago

“I am a plumber and own my own plumbing business, I mainly do full bathroom make overs, I can honestly say I will never ever use soak.com again, I paid £47 for next day delivery, I never got it! At this stage I have taken the customers bathroom out, it was a week before I had my goods, the service I received was disgusting, they had left a young family with out a bathroom with not a care in the world, they did not care that I was out of work and losing money. Not one bit of help from this company, I would recommend you never use this company”

Helpful Report

Posted 7 years ago

“Not happy you sent 5 broken basins over 2 weeks and we sent hours on the phone”

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Posted 7 years ago

“Not organised , it took them two weeks not to deliver and giving you excuses that 5years wouldn't believe , still haven't received half of the toilet , so if you use the toilet you need a bucket of water 😡😡😡😡 never ever use them again”

Helpful Report

Posted 7 years ago

“Rubbish customer service, lie after a lie they haven't got a clue spent 10 days on the phone and countless emailing, better go to b&q . Not happy at all 😡😡”

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Posted 7 years ago

“Everything. From order to delivery. Most ridiculous and fraud company to order from.”

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Posted 7 years ago

“You didn’t, you really didn’t.”

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Posted 7 years ago

“Quality of product is very poor see previous note”

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Posted 7 years ago

“Make sure the tracking info actually works - everytime I've tried to find out info the system says unable to give information - so what is the point? My consignment number for your reference is 15581697”

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Posted 7 years ago

“You didn't, worse service I have ever had.”

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Posted 7 years ago

“Company refused to deal with my issue. Extremely poor customer service.”

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Posted 7 years ago

“They havent”

Helpful Report

Posted 7 years ago

soak.com is rated 3.8 based on 4,919 reviews