soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item damaged waited for item for two days no delivery”

Helpful Report

Posted 6 years ago

“I really like the website, but the product I ordered was too big when I tried it and the high delivery costs to return - ie you don't provide a returns service - means that I'm now stuck with a mirrored cabinet I don't want. This just means that unless I am 100 per cent sure of a product (which I rarely am) I would be reluctant to use you again. It is offputting - not being able to return.”

Helpful Report

Posted 6 years ago

“Within less than a month of our vanity unit being fitted it was warped due to water damage! As it is made for use in a bathroom you would expect it to be able to cope with water! You did replace the vanity unit but only agreed to a partial refund towards the cost of having this refitted”

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Posted 6 years ago

“You lost the radiators when they were being delivered, so they were delivered 4 days late - creating great inconvenience with my plumber. It took me about 5 phone calls to resolve.”

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Posted 6 years ago

“Poor from start to finish. You have all the notes I have spent too long on this already without repeating myself.”

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Posted 6 years ago

“Took you several attempts to deliver the right stuff!”

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Posted 6 years ago

“Damaged bath and bath panel. Still waiting 6 weeks on for a refund on the bath despite emailing twice. Delivery drivers couldn’t give a f@@k.”

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Posted 6 years ago

“Found your website misleading and unclear and your customer service team really unhelpful”

Helpful Report

Posted 6 years ago

“We contacted you as one of the 2 items ordered was damaged. You said you would send a refund for the item and asked for us to dispose of it. We to date have received no refund from you. PayPal have now opened a dispute. We’ve been palmed off at every interaction since just being told “it’s been refunded” even though we have proved it’s not been received.”

Helpful Report

Posted 6 years ago

“Absolutely terrible, after a month of not replying to my e-mails it turns out that the items had been returned undelivered to Soak but nobody could be bothered to investigate this or answer my e-mails. Avoid.”

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Posted 6 years ago

“They didn't”

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Posted 6 years ago

“Delivery was wrong three times. I was promised some compensation for my abortive plumber costs but was ignored every time I contacted you.”

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Posted 6 years ago

“Nothing could get delivered to the date that I was given so cancelled the order and I had to phone to see if it was to get delivered before hand to be told it won’t be on time”

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Posted 6 years ago

“3 months to sort out a damaged cabinet door. It was only that short a time due to me forever chasing non returned messages & emails.”

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Posted 6 years ago

“Disapointed with the qualilty. after sales was very poor”

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Posted 6 years ago

“Had to report lack of agreed refund to my credit card issuer”

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Posted 6 years ago

“The product was faulty and it took 5 deliveries to rectify the problem. My case was ‘escalated’ but no one got back to me. I was seriously inconvenienced and out of pocket at the end of my dealings with your company. In the end I had to settle for 10 % off my order which in no way compensated. A truly awful and frustrating experience!”

Helpful Report

Posted 6 years ago

“They haven't particularly, previously ordered a sink, which has cracked over 3 years. Now ordered a new one in a unit, the unit doors do not meet so there is a gap and the pot sink doesnt fit the unit properly, unfortunately we have only just opened it so cannot return. please respond to feed back.”

Helpful Report

Posted 6 years ago

“It didn't. A product was damaged. Refund was agreed. Refund was £20 short and my emails where not responded to.”

Helpful Report

Posted 6 years ago

“Numerous wrong deliveries and late deliveries Mick 07772934331 Mick@rkmsiteservices.co.uk”

Helpful Report

Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews