soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

Visit Website

Write Your review

Tell us how soak.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“sent a number of emails for call backs with no reply, 20 mins on hold to get thru to your customer service team, refunded incorrectly, won't be using your services again”

Helpful Report

Posted 6 years ago

“horrible experience. Products are fair and quality is also fair for the price, but the quality of customer service is beyond poor. Would advise all people to go elsewhere, the products from places such as Victoria Plum are just as good but with better customer service and a more seamless returns process.”

Helpful Report

Posted 6 years ago

“Look at my order number and retrace steps.”

Helpful Report

Posted 6 years ago

“Items missing Items smashed Poor customer service when we rang up the second time”

Helpful Report

Posted 6 years ago

“Never got product and it took over a month and numerous phone calls to receive a refund”

Helpful Report

Posted 6 years ago

“Shambles”

Helpful Report

Posted 6 years ago

“I was sent a wrong and very cheap bath instead of the more expensive one I paid for, when contact Soak it took them over a week to deal with my case, by then the builder had already completed the installation of bathroom (using the wrong cheap bath).”

Helpful Report

Posted 6 years ago

“I am in the middle of a complaint which has not been yet resolved”

Helpful Report

Posted 6 years ago

“I feel extremely unhappy with this company. Nearly everything I ordered arrived damaged”

Helpful Report

Posted 6 years ago

“By refunding me my money, what a joke of a company!”

Helpful Report

Posted 6 years ago

“I received 3 damaged shower trays and the 4th was lost in transit. I wanted to speak with a manager but no one was available and was told I’d receive a call back but of course I didn't. I requested a refund and was told it would take 10 working days but still no refund after the 10 days. I had to contact the customer service team once again to chase up my refund. All this really did cause delays and a lot of inconvenience.”

Helpful Report

Posted 6 years ago

“The delivery was fine except for the damaged and badly packaged bath. We then had to consistently chase at least twice a week for a refund to be sorted, after nearly 8 weeks we got a part refund due to someone making an assumption about a discount code- had to chase again 3 tines for the full refund to be paid. Serious lack of customer service if anything goes wrong.”

Helpful Report

Posted 6 years ago

“3 months after bathroom finished toilet connector pipe split filling my new bathroom and kitchen downstairs with toilet water.”

Helpful Report

Posted 6 years ago

“Poor aftercare”

Helpful Report

Posted 6 years ago

“Not”

Helpful Report

Posted 6 years ago

“The products were poor quality, fitting was a nightmare. Three separate items returned as faulty. Next day delivery a joke, a week more like it. Spent so much time on phone would never use again.”

Helpful Report

Posted 6 years ago

“Broken cistern followed by poor customer service”

Helpful Report

Posted 6 years ago

“Messed up the delivery on the first order. Second order was a new purchase c/w a refund for part of the first order. Never received the refund.”

Helpful Report

Posted 6 years ago

“Only has one star as no options for zero!!! Horrible shopping experience and worst customer service I have ever encountered!”

Helpful Report

Posted 6 years ago

“Missed item, repeated failure to resolve and unhelpful customer services - very disappointed and ended up with additional costs for plumber cancellation...Twice!!!”

Helpful Report

Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews