soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed”

Helpful Report

Posted 6 years ago

“Missed deliveries (twice). Refund payment delayed. Wrong product etc.”

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Posted 6 years ago

“Made me extreemely unheapy. Item came damaged, had to involve paypal for argument, after 2 month still awaiting for refund. Bought Item again from another web company and that one is Soak step company again. Delivery was delayed for few days untill collected item from depo myself. Customer service? They have no idea of meaning. Next step, small court claim.”

Helpful Report

Posted 6 years ago

“The initial order didn’t arrive in the delivery slot that I’d been given and I had arranged for someone to be there to collect the order so I had to unexpectedly leave work to go and meet the delivery driver. One of the items I’d ordered had been missed off the order and when I called up to request another one I was told that at best it would be 4 days for another to be delivered and they definitely couldn’t get me one quicker, when I said that wasn’t satisfactory and I wanted to make a complaint I was told that it would be sent by next day delivery. The person I tried to complain to refused to transfer my call to a manager or give me their surname for accountability. When we unpacked the sink it was cracked and we had to request a replacement. Not a good experience.”

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Posted 6 years ago

“Rubbish service with shoddy overpriced damaged units. Rude customer service. Would never use again”

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Posted 6 years ago

“Didn't”

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Posted 6 years ago

“Request tile samples twice but were never received.”

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Posted 6 years ago

“The sink we ordered arrived twice broken so we had to pay a plumber a call out fee each time as he had put us in his books to carry out work on both times. Spoke to a lovely lady when we had to order for the 3rd time, was helpful and made sure order would be double wrapped. It is a shame I can’t give you 10 as it is a beautiful bathroom suite and reasonable price”

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Posted 6 years ago

“It didn't”

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Posted 6 years ago

“Still waiting for our refund on returned radiators and it's been more than a month”

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Posted 6 years ago

“It didn’t. I wrote a complaint letter a month ago which you’ve ignored. Thanks a lot”

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Posted 6 years ago

“Cheap nasty product would not buy again.”

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Posted 6 years ago

“It took several weeks between me ordering the bath panel and you delivering it, I wouldn't use you again if that is you speed of order fulfillment.”

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Posted 6 years ago

“Your representative clearly stated the shower screen I purchased had a swivel return, even after I asked twice about this,consequently this resulted in me having extra cost in wasted time with my fitter.I then had to repackage the item and arrange a return to yourselves, further more having to chase up the refund. You must improve upon these aspects of your business.”

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Posted 6 years ago

“Received damaged goods. I reported as per website instructions, had to chase for refund. Disappointing”

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Posted 6 years ago

“Bath panel rubbish , also toilet does not flush properly, not enough water to flush as gravity fed , don’t realise until it’s installed!!”

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Posted 6 years ago

“I ordered a washstand and basin from you. It did not arrived when the delivery company said it would and after 4 phone calls chasing delivery up it arrived in the back of an old van considerably damaged nearly a week later. The basin was broken, the washstand was falling appart and was chipped in several places. You refunded my money when I asked for a refund effiently and the customer service staff were friendly and tried hard to help facilitate delivery.”

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Posted 6 years ago

“Not replied to several emails!”

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Posted 6 years ago

“Not in the slightest. Customer service was appalling and we would never recommend or use you again.”

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Posted 6 years ago

“They didn't Item recieved was broken and only found out when the plumber arrived and opened box and found smashed toilet that had no padding in box. Was told soak had sent out a replacement express delivery and it would be with me in two days and so I booked the plumber in for the following day. It didn't arrive and so I called and was told it was out of stock so wasn't re-ordered. The plumber was booked in and said he would charge a full day as this was the second time it had happened. Soak kindly refunded the order and I went out and bought a toilet locally. Then two days later I got home to find a large box delivered and blocking our shared hallway. They delivered the toilet anyway and we did not sign for it as I would have sent it back immediately. I since sent several emails that were unanswered and ended up taking the toilet to the tip, the second trip as I had already taken the smashed one back.”

Helpful Report

Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews