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soak.com Reviews

3.8 Rating 4,916 Reviews

69 %

of reviewers recommend soak.com

Company Reviews

Product Reviews

3.8

Based on 4,916 reviews


Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products. Competitive prices. Delivered as advised. Well packaged. Just need to find a tiler and plumber to fit it all now!”

Posted 4 years ago

“I phoned with measurements and asked the lady which radiator I needed, she was very helpful But sent us the wrong radiator. We wanted a vertical and was sent a horizontal, we phoned Soak to tell them, spoke to a chap called Paul who was very helpful. We are waiting for a refund. We would not recommend DX delivery company as they told us the radiator was being delivered at a certain time but didn't arrive till the next day, after a lot of phone calls to chase them up, also the valves which were in a different package was delivered the following evening by a worker on his way home.”

Posted 4 years ago

“Nice product, good quality delivered quickly”

Posted 4 years ago

“Order received minus vanity unit, tap, pop up waste, door handle and some pipe. Phoned 3 minutes after delivery was received and was told Soak would send out another tap, pop up waste and pipe but would need to talk to courier re vanity unit. Not sure why they did not have to check the rest, maybe they were never despatched! Tap, pop up waste and pipe was received 3 days later. After many calls over more than a week I finally spoke to Tiffany who said they were in the process of shipping tap, pop up waste and pipe and when I told her we already had them but still no vanity unit, she went and checked and came back apologised and said she would get it despatched. 2 days later it was delivered to an empty house round the corner from us and we only found out because our postman saw the package sitting in the yard of the other house. The door handle arrived today 2 weeks later!!!! Would I recommend NO”

Posted 4 years ago

“Everything was exactly as advertised. Only the instructions for assembly would be taxing for anyone not in the trade.”

Posted 4 years ago

“I applaud this company. Great help with finding the right product. Polite and helpful staff who do go the extra mile. I would highly recommend them.”

Posted 4 years ago

“Great quality products at very affordable prices!”

Posted 4 years ago

“Great product, prompt delivery. Will definitely use them again.”

Posted 4 years ago

“The whole transaction was a complete mess! I was promised next day delivery when I ordered my items. The didn’t turn up on the two dates I was given. Was only compensated with 10% Victoria plum delivered so bits I had on time with no problems.”

Posted 4 years ago

“The items I ordered were brilliant. Very good standard, However when an error was made on my part I tried to correct this, trying to contact the company on many occasions, there customer service and communication was shocking! calls were left unanswered, many emails sent by myself with no response. As a result in their poor customer service I canceled my whole order and took my custom elsewhere...... just waiting for a refund now, although I’m not holding my breath that’s for sure!”

Posted 4 years ago

“Awful company. Cancelled within 5 minutes and am still waiting for a refund 18 days later.”

Posted 4 years ago

“They didn't. They sent me tracking information, then cancelled the order without telling me. Ridiculous customer service as put on hold for 45 minutes.”

Posted 4 years ago

“Good value for money and delivered on time”

Posted 4 years ago

“No fittings or brackets came with mirror making it impossible to fit. I will have to find brackets myself which is an inconvenience”

Posted 4 years ago

“The items I bought were great quality, really good prices & arrived on time, everything was sent and the packaging was excellent. Before ordering I contacted customer services and they were really helpful. Would recommend. Very pleased.”

Posted 4 years ago

“Items arrived swiftly and on time.”

Posted 4 years ago

“I ordered and paid. You sent the part within one day. Fitted the part the day of delivery. Done and dusted within 2 days. What more do you want??. Superb service and delivery.”

Posted 4 years ago

“They did not”

Posted 4 years ago

“Good quality items, arrived quickly and delivery was on time with friendly service. Very good prices, would definitely recommend and buy from Soak.com again.”

Posted 4 years ago

“Easy to use website, great customer service when I had to call in to resolve an issue and great next day delivery service.”

Posted 4 years ago

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soak.com is rated 3.8 based on 4,916 reviews