soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchaes a lovely mirror. Im very happy with the product. Great value price and excellect quality of the mirror. User friendly website and quick delivery. Will shop again at soak.com for sure.”

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Posted 6 years ago

“Well pleased with the the purchase of of my mirror. Great price and quality.”

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Posted 6 years ago

“Initially we received a smashed sink, and no toilet. We weren’t informed that this had been damaged at the depot and would not be arriving with our order. We then arranged for another sink to be delivered - the person who placed the order over the phone somehow used the address from my bank card rather than my home address. Whilst on holiday the sink and toilet were on there way to my parents house, not our own. We called again! We were told it would be rearranged and that we would be sent some vouchers for all of the hassle. No vouchers were sent, and instead the sink still arrived at my parents house and the toilet arrived at our own house. It was such a hassle and still no one bothered to enclose the vouchers! We really like what we ordered, and everyone was very nice but the service actually provided was very very poor.”

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Posted 6 years ago

“We were not entirely happy with our original toilet as it didn't flush clean (rimless). Soak exchanged the toilet for a different one without quibble. We are now very pleased with our entire new bathroom.”

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Posted 6 years ago

“Good products. Good value. Delivered as promised”

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Posted 6 years ago

“Great products and prices.”

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Posted 6 years ago

“Absolutely a great experience ordering radiators online. when I rang up to get the idea of the size of the radiator for the room I had to ring up and I was given a clear view of what i needed to take into account i.e measurements of the room. Hence the order came through without any problems.”

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Posted 6 years ago

“Excellent customer service as l had a problem with my order but the overall quality of my bathroom suite is not all that, for the price its good,but if l knew i would of looked elsewhere...”

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Posted 6 years ago

“Quick delivery, good selection, competitive prices”

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Posted 6 years ago

“It was the most horrendous experience. On two seperate ocassions the goods turned up broken with one looking like it had been hit with a sledge hammer. I then advised we could not do the delivery date for the third attempt to receive the goods and this was completely ignored and were delivered anyway which had to be taken in by a neighbour which is not acceptable. I am disgusted with soak.com”

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Posted 6 years ago

“Took ages to replace broken item and repeatedly disappointed promised timescales”

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Posted 6 years ago

“Brilliant quality and speedy delivery, great customer care.”

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Posted 6 years ago

“Yes”

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Posted 6 years ago

“Product seems to be ok so far, have only been using it for the last 4 days. Customer service absolutely shocking. My bank account was debited 3 times due to your website saying there was an error try again you haven’t been debited. When really I was debited 3 times and the money put aside in a holding account for 4/5 days, customer services did not want to take on any responsibility and just kept blaming it on the bank I spent more than 1 hour on the phone between customer services and my bank and got no where in the end, my money became available after 4-5 days of waiting, 600£ for a bath tub is a massive price to pay for your website giving out incorrect information. When it came to delivery I specifically took a day off work to receive the order as my builder was going away on holiday and I needed my house renovated ASAP as I was having a baby at the time. The day of delivery I rang your customer services again to confirm what was happening only to be told that the delivery company had decided to cancel my order. Mind you I had many many deliveries from various companies coming through as I was going through a complete renovation on my property and none of the companies had decided to cancel the delivery and wait for me to ring and find out what was happening. I was quite upset that I had taken a day off specifically for this and it was a waste of time and money. Yet again all customer services could say was we advise you not to book tradesman before receiving your order. Unfortunately that’s not how builders and tradesmen work, when a company gives out a delivery date it’s there to be kept not cancelled at the last minute, no doubt my delivery fee was refunded a whole 10 working days later but by then my opinion of your company had been formed and I make sure to warn any friends and family of the bad experience I’ve had.”

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Posted 6 years ago

“Good selection of radiators. When I called to place the order, the receptionist was extremely helpful and knowledgeable. The order arrived very quickly - good service and I love the look of the radiator - thank you”

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Posted 6 years ago

“I was told I would be contacted amour a delivery slot so I could arrange the builders being here to receive the pallet order but a huge pallet Arrived with no warning so I had to ask neighbours to help. Items sent in poor protective packaging. Toilet smashed before delivery and found another item shattered once unpacked. Replacement sent sent me extra bits then I needed and Soak refused to take the broken toilet system lid and extra system and toilet lid away. Said it was for health and safety reasons so I’m now stuck with a shattered system lid extra system, and chipped system and an exra toilet lid with no car to dispose of these items ad living with a toddler with new space to store these items. An utter disgrace.”

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Posted 6 years ago

“I would not buy from Soak again”

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Posted 6 years ago

“Good product. Shame first delivery had one thing broken, the replacement had another. So between two deliveries I got one working product. Obviously there was hassle waiting deliveries and contacting soak for the replacement.”

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Posted 6 years ago

“Soak.com have been nothing but great. Some items we ordered for our bathroom were damaged and they promplety delt with it by sending out a new Item. I would highly recommend them.”

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Posted 6 years ago

“I placed an order to fit at a customers house. The delivery didn’t get to me on the original delivery date as it was sent back by delivery company as it was damaged before arriving to me. I asked when it would be sent back out but no reply. It was then ladelivered 2 weeks later than planned which cost me A lot of money.”

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Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews