“I was tricked into a subscription and didn't know it till $300 was took of my card for something I didn't order I paid for a free trial that was$4.99 and they signed me up for monthly subscription I didn't even know about and I haven't received the product is the bad thing they keep giving me the run around I asked for receipts of wat their charging me they can't give me that either and I asked for a copy of the subscription they said I signed up to they want give me that either and they also had another business of their take money off my card too as well so ppl pay close attention to the fine print they are robbing ppl bank accounts and I haven't seen any product yet”
“I have only been using the product for a week and am very happy so far! Time will tell in terms of overall effect.
As a Canadian consumer I would absolutely love to see your shipping costs go down. I would purchase from you far more often. I usually buy Skinceuticals, but love the effectiveness of your products better as well as your price point. Even paying in USD, your prices are considerably better. However, adding $30USD for shipping ($50-ish CAN) is a lot and means that I will probably stick with skinceuticals unless I receive Solvaderm as a gift (always a gift request at Christmas)! If you reconsider your shipping costs, you would receive a TON of Canadian business - I have recommended your products to many friends but they always balk at the shipping.”
“I love this product but my new order came in and half the contents of the toner had leaked out. I'm trying to find a way to contact them but the website is not made for customer service and does not allow an area for comments about damagaged good. I think they just wait for the customer to give up becasue it is so hard to contact someone there.”
“This is a SCAM. I ordered 2 items, only one came. I asked them to send it and they said ok. Never got it. Then they said they had no order for me. So I sent them a copy of it and they said they sent it. I told them only one came. They said oh we only have one order, although I already sent them the receipt with both orders, I still resent it. They said they only charged me for one. So I sent them my debit receipt for both items and They said the computer glitches and only one order was received. Now they will not reply with a refund for the second item and they haven’t sent the second item. So after all that I am out money for the eye serum. Don’t waste your time or money. SCAM!”
“Have only been using for 3 days so can’t see any results yet! However, I placed 2 separate orders and received only one of them. When I used the shipping email you sent to track that order, it only tells me that it was accepted by the post office and no additional shipping info is available! This was the sample pack that I paid $80 some odd dollars for!”
“This is my 3rd order of Stemuderm. I see significantly fewer lines and friends comment on my more youthful appearance.
I regret that I did not receive my complimentary lip balm that was listed on the packing slip. If you are able to send that I would be most appreciative.”