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Southern Fried Chics Reviews

4.2 Rating 6,757 Reviews

79 %

of reviewers recommend Southern Fried Chics

Company Reviews

Product Reviews

4.2

Based on 6,757 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Southern Fried Chics 5 star review on 10th May 2024

Southern Fried Chics 5 star review on 3rd May 2024

Southern Fried Chics 5 star review on 25th April 2024

Southern Fried Chics 5 star review on 26th March 2024

DAFNE PEREZ DOMINGUEZ

Southern Fried Chics 5 star review on 23rd February 2024

Brittany Maxedon

Southern Fried Chics 5 star review on 23rd February 2024

Brittany Maxedon

Southern Fried Chics 5 star review on 23rd February 2024

874

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a pair of boots in the same size as all of my other boots/shoes. The boots are way too small. They would not let my return or exchange the boots for another size or different boot. Terrible way of doing business! Will not be ordering from them again!”

Posted 1 year ago

“The return/exchange system is non existent, so don’t even bother reaching out. I purchased 2 pairs of boots for over $400 and one pair did not fit. I also wasn’t 100% happy with the quality or craftsmanship for that much money. I reached out to customer service and was told I could not exchange them, return them, or get a store credit because I used a coupon. So now I am stuck with a $200+ pair of boots that do not fit. PLUS, 2 days later both pair of boots were $195 total!!! (I paid $430!!!!) Come on guys, you can do better than this as a brand and online boutique. I will NEVER purchase from your store again with the way things were handled.”

Posted 1 year ago

“Beware! I ordered a pair of boots and two pairs of earing in October 2022 and still have not received my order or my refund that I had requested. It is now the end of February 2023. I will never trust this company again! Customer service is a joke!”

Posted 1 year ago

“I received my order damaged! I left a voice mail, sent an email, and Instagram message, and no reply! Very disappointing”

Posted 1 year ago

“I haven't received my package yet and it was supposed to arrive on the 28th I sent an email on the 30th and still haven't received a response.”

Posted 1 year ago

“I would love to give a review, but my order is lost with USPS, and SFC won’t file a claim with them. The sender files the claim, NOT the customer. I don’t know the full sender’s address, nor the packaging description. SFC customer service will not respond to my latest email, so next step is to dispute the charge with PayPal.”

Posted 2 years ago

“I have left messages over and over again and no one has responded about my order 1200595. I have not received my boots. But it’s saying my order was received … no one is responding back. I don’t mean to say this on a review but can someone please respond to my emails ?! If there is no phone number. And no one responds to emails. How am I suppose to get to speak to someone ?”

Posted 1 month ago

“Ordered 3 items. Loved the style on all 3 items. However, the boots were wrapped in paper and stick to the rhinestones and was not able to come off and they were poorly made. Emailed customer service and never got a reply. I will not purchase again. I’m a firm believer of customer service and overall communication responsibility .”

Posted 1 year ago

“By far one of the worst companies I've had to deal with. Their customer service is a joke. Took a month to get anyone to contact me back and when they did, turns out the item I ordered was sold out. Like how do you not your out until a month later. I would never want to order from this company again but I'm stuck with a credit I have to use. By far the worst. Shoppers beware.”

Posted 1 year ago

“I used to love ordering from this company. But in November 2022 I had to exchange an order and got approved to exchange and never heard anything back from them I am very disappointed. I have called, emailed, and tried the chat with no response back. I am out at least 150$ with no exchange for my merchandise or refund. Saying I am disappointed is an understatement. I hope someone in a supervisory position at least responds to this post. I have tried numerous times to reach out. This is my last resort. Buyer beware. You can not return or exchange anything with this company.”

Posted 1 year ago

“I love the products but the customer service is a huge problem. I usually love ordering from here but lately they've decided to not ship one of my orders and ignore all messages when I try to contact them. I'm not the only one. There are plenty of comments from customers on Facebook and reviews that have the same issue; SFC not answering them about why orders haven't shipped. I placed an order on 11-23-22 and haven't heard a peep about when my order might ship or what the delay is. I've placed orders after this one and have recieved those items already. I initially reached out on 12-20-22 with no response. I've tried everything; emailing, messaging on FB, leaving comments on Instagram, on the FB Boutique page as well as the FB VIP page. I've called but it only goes to voicemail. I've even gone as far as commenting on the CEO Liz Ross' Instagram just in hopes that would do something, but no. Nothing. This is the worst customer service. Makes me never want to purchase from them again out of fear that I might not get my order and not be able to get in touch with anyone about it. Which really sucks.”

Posted 1 year ago

“And keep your 10% I will never order from your website again”

Posted 1 year ago

“As much as I'd like to give a higher review because I like the products, customer service needs to be improved. I tried reaching out multiple times via e-mail, live chat and telephone over a 2-3 week period and was never able to make contact with a human.”

Posted 1 year ago

“I have not received my complete order and have not been able to get a response through the email provided.”

Posted 1 year ago

“They are a great little company who are so inclusive of all types of body sizes that it’s nice to be able to shop from them when able to and know that what they offer will fit me and still look nice. I’ve never had to contact them about any issues but from other reviews I’ve seen, they are supposedly quick to respond and help out depending on the situation of course. I”

Posted 2 years ago

“Shipping is slow”

Posted 2 years ago

“Shipping is this companies problem…It took over a month and I am still waiting on a order made Dec 9.”

Posted 2 years ago

“Your clothes are beautiful with the exception of the crappy zipper on your dresses. My concern is your shipping. Why when I buy something on November 30th for Christmas do I not get it till December 28th, why do I not have a gift for my neice?? This is the most ridiculous thing I’ve ever seen and because of this, I won’t buy another thing from you. I ordered items from China that got here before Christmas. Stop making excuses to people on your VIP and other site and fix the problem!!”

Posted 2 years ago

“Not getting orders out but still running sales and promotions. Just hoping to get my order that I haven't received yet, just like others have been complaining about”

Posted 2 years ago

“Just want to know where my order is , I ordered Nov.29 and do not have my order as of Dec. 17”

Posted 2 years ago

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Southern Fried Chics is rated 4.2 based on 6,757 reviews