“They delay more than 6 days to dispatch something that had the narrive in 2 days.I have sent several emails and even I chat with them and just offered me to send it express. Terrible.”
“todays way of doing things sell items you dont have any stock.....then drag out the process of refunds or just dont respond and when they have stock send it 3 months later
eventually it will happen to you”
“Your customer service and delivery system are second to none.
Ebay and many others need to try and match your performance.
My advice to others will be to try Spares box directly before going to Ebay and all other "Stuff around" sellers.
Great job, well done.”
“26 June 2020
Ordered Momo Mod 7 steering wheel based on in stock status and expected delivery time 6 days as stated.
1 July 2020
no update on shipping so enquire referencing business days shipping confirmed in order/receipt email. Support email back stating delay due to covid support will investigate and reply.
3 July 2020
Nothing back from support so emailed the following.
Still no reply on actual update?
Please confirm that you actually have the item in stock please?
If not in stock please immediately cancel order and refund to PayPal.
Kind regards
14 July 2020
No reply, notification of item actually stocked or refund to PayPal. So sent the following.
Hi
If I am not replied to with in 2 days, the order cancelled and refunded I will be actioning a PayPal dispute.
I will also accurately review this experience with all times and dates on multiple review sites.
There is no excuse for lack of communication around this issue...
It appears they are taking peoples money for stock they do not actually have...???
SPARESBOX get your act together and start being professional...
Anyone that reads this, I would suggest to not reward poor or non existent service or risk going through the drama...”
“This is the second time in the past year I have placed an order with Sparesbox and after 1 week I have had to follow up as to why I have not received the parts. It would seem they don't stock the parts and relying on wholesalers to stock for them. First time they replied to state "after 1 week" sorry the part is not in stock and needs to be ordered in from the USA. now still waiting for a reply for products i ordered over 1 week ago, cant get them on the phone, dont reply to contact on their website and have to wait 20min for online chat now. wont shop ever again.”
“Shipment to ages for basic falcon parts because hey there such a rare car lol , rather poor initial customer service but improved when thru to a supervisor , delivery split over two days which was annoying . Don't recommend if your in a hurry for parts”
