“Worst company in Australia for delays and shipping 3 months for a thermo fan what a joke. Best bit is theay are still selling them when they know they can't supply for 3 months. What if I was broken down is a 4wd 24/7 adventure. 3 months seems legit”
“Stinks of another company selling parts they don't hold in stock.
Ordered an item, as it shows delivery would be 3-6 days, 2 weeks in item still had not been shipped. Contacted sparesbox to ask for a refund. And was told it has now been shipped please see tracking number.
That was a week ago and still no part.
Get your parts somewhere else!!”
“Horrific customer service! Ordered parts on the 19/10/21 only to find out their out of stock and need to wait until 29/10/21. No surprises as on the 29/10 no parts showed up! Then its the latest date of delivery 12/11/21? Now the 15/11/21 and still no parts! These grubs take you money then jerk you around and don't deliver! Thank god I paid via PayPal as I can get my money back!
DO NOT BUY FROM SPARESBOX!!!”
“2 out of 5 items didn't arrive, a week later with no resolution - phones are disconnected and only 'email help' and automated replies stating being in Melbourne and covid as the reason. News flash, business's are back at 100% with no restrictions on work places - so whats the real reason? staff cut backs? to many complaints? absolutely disgusting service.”
“Ordered on 17 Sep, says dispatched on 2 Oct but still nothing on 3 Nov. almost no response to emails. their courier "couriersplease" is the same as them. useless. First and last time i use these people. might have to go to consumer protection”
“I purchased an intercooler for my landcruiser that was advertised as a 16 day wait and cost me $3200, 4 months later and still o dispatch date and multiple delays and empty promises
Biggest frustration to deal with...hardly worth the discount.
Worst thing is there is no phone contact and everytime you send an email to Support you get a different person...
Driving me crazy never again”
“Why are you still in business? I own my own business and would never treat customers the way you do - I wouldn't have a business if I did. Maybe you should stop spending all your money on 4x4 24/7 and actually concentrate the money in providing a service. Highly unrecommended.”
“3 weeks later and still haven’t dispatched my brake parts . There chat service does not work and take 3 days to get back to emails blaming it on Aussie post when it says courier delivery but parts I preferred from them on eBay came within 4 days!!”
“Useless customer service. First online chat person told me they couldn't help with technical enquiries and to email. I emailed with my car year and details and received a reply from "Ricky" asking me for my car year and details. I emailed back and received no reply for a week after which they again asked me for my car year and details. All I wanted to buy was a catch can. I normally never review companies but these guys were so useless I felt compelled to do so.”
“TERRIBLE CUSTOMER SERVICE AFTER LENGTHY DELAYS IN POSTAGE, IT HAS BEEN OVER A MONTH SINCE I PURCHASED MY VEHICLE PARTS AND THEY HAVE STILL NOT BEEN SENT….. NOT GOOD ENOUGH WHEN YOU NEED THE SPARE PARTS TO GET YOUR VEHICLE UP AND RUNNING, THAT IS HOW SPARE PARTS ARE MEANT TO WORK…..”
“As mentioned numerous times below - AVOID unless you're happy to be messed around and fobbed off with BS excuses. Ordered brake rotors beginning of March, after payment was taken advised 16-32 day wait for dispatch, heard nothing so chased up Sparesbox for an update, told me that due to the "Global Crisis" there was a further delay and ETA of 23rd April, no update followed up with Sparesbox again on 26th April, advised a further delay and ETA now 10-14th May. Thing is, I contacted DBA to see why there was such a hold up with their brakes as other online suppliers were quoting 7-10 days as special order. DBA confirmed 7-10 days turnaround and they had the raw material in stock. Sparesbox refused to answer my question when I directly asked if they had even placed the order with DBA, just got the template "Global Crisis" excuse. Chased Sparesbox again on 18th May and was advised they will be dispatched from the warehouse within 1 business day.
Well.... Guess what, 25th May today and no update, emailed them again and was told my order has experienced an unexpected delay Global Crisis to blame again.
I then called DBA again to ask if Sparesbox actually deal directly with them as this all seemed like too much BS, they apparently do. Again confirmed that the necessary blanks were in stock and can be made to order.
Went back to Sparesbox who basically said they cannot provide an ETA as they dont know what will be shipped from DBA and offered the option to wait or a refund. I have reluctantly chosen to wait as DBA confirmed that the rotors I ordered were to be on a shipment to Sparesbox today - I order with Sparesbox in March, they order from DBA in May.”
“I received a faulty tail light and blinker assembly. Then said that I must send it back before I can get a new item. I am just meant to not drive around for weeks without a tail light and left side blinker. Not happy at all and would not recommend this sparesbox to anyone. I would give a zero if I could.”
“Same complaints as others on review sites.. was emailed 3 to 4 days from payment, then a week, then another week, went from 9th March to 17th March to 22nd March got products on 26th March”
“ordered online,6 weeks later,nothing still.
filled Paypal chargeback after ringing company who said would get back to me but never did.
Not worth the hassle”
“Not even worth the 1 star but had to leave something. Like playing roulette. Sometimes they send the product and sometimes they don't. It was in stock as well, according to them. Tried to buy a water temp gauge. Paid the money then the chase game was on. Excuse after excuse and always given a different date of shipping. Got my refund but was a frustrating experience.”
“List parts in stock for sale and allows customer to proceed through checkout/purchase, then emails close to a week later saying no stock available. Terrible.”
“Very competitive prices, delivery to Central NSW very prompt with tracking and great customer service when one of the parcels was damaged by courier/post. No fault of Sparesbox but excellent response and outcome.”
