Spice Village Reviews

Name: Spice Village
Address: Tempelhofer Damm 206, Spice Village, Tempelhofer Damm 206, Spice Village, Berlin
Rating: 4.22

4.2 Rating 1,275 Reviews

81 %

of reviewers recommend Spice Village

4.2

Based on 1,275 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Spice Village:

Spice Village is an online shop delivering Indian, Asian and African groceries throughout Europe. We also have a 300 sq.mt shop in Berlin, Germany where we welcome everyone!

Visit Website

Phone:

30 8965 7586

Email:

support@spicevillage.eu

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was very delayed and some products that I ordered were also missing.”

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Posted 1 year ago

“This time I didn't received the package home delivered, so I have to carry it long.”

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Posted 1 year ago

“The mustard oil i ordered was expired.”

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Posted 1 year ago

“The vegetables I brought from you completely dedecayed when I received it. No more shopping from spice village and such a Worst shopping experience it was. Sorry! :/”

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Posted 1 year ago

“Vegetables we're rotten. Never recover poprings and coconut”

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Posted 1 year ago

“Lack of communication and poor service. Will not order again.”

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Posted 1 year ago

“Really unprofessional with handling missing items in the order- no one informs you / no automatic refund… you need to follow up and get the refund. Also it is really bad that now to get the stuff I need to go to the local super market anyway”

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Posted 1 year ago

“My order is not delivered and no update from spice village”

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Posted 1 year ago

“Major ingredients didn’t get delivered. Also didn’t inform about it in advance. Causing inconvenience to the planned feast for guests.”

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Posted 1 year ago

“All vegetables and fruits rotted”

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Posted 1 year ago

“We ordered from Hungary. They did not bother to notify us that a particular product was out of stock! They took the payment and when the delivery didn't arrive 10 days later, we had to ask them what happen to my parcel. If they knew from the beginning that a particular product was out of stock, they shouldn't have put out there or atleast not take the payment. I understand products can go out of stock but they could have messaged is as they were eager to take the payment!”

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Posted 1 year ago

“All vegetables that arrived had gone bad. The flat rice was essentially just powder, I had to throw it away. Only the dal is in good state I think, have not opened or tasted yet. An entire waste of my money I certainly dont order online again. I would give -10 rating if the option was available.”

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Posted 1 year ago

“We got spoiled vegetables. I was happy with my previous order consist vegetables so I was very keen to order from spice village this time too inspite of the high price where we are getting the vegetables half the price in other sites I was very disappointed this time and would never prefer this site for vegetables”

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Posted 1 year ago

“First they accept your but Then they say to wait 10 days because of their mistakes because before accepting their order they don’t check their stock.”

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Posted 1 year ago

“My package did not delivery to my address but they kept in DHL retail outlet without any reason.Very bad experience”

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Posted 1 year ago

“We got a a bunch of damaged products in the last order. Open Chickpea flour and green chillies with fungus. Very disappointed.”

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Posted 1 year ago

“Vegetables are not fresh”

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Posted 1 year ago

“I'm still waiting weeks later for my delivery of mangos.”

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Posted 1 year ago

“Please change the courier service”

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Posted 1 year ago

Thank you for your review, Abhishekkumar. We understand you were not expecting the experience you have had for your first order with us. After checking your order details, unfortunately, it appears like you provided a name on the shipping address that wasn't mentioned on the door-bell which is why the shipping provider wasn't able to deliver. However, we will make sure we do not miss anything from our end when it comes to assisting you in that situation. -Team Spice Village

Posted 1 year ago

“My package was not delivered to me even when I was at home all day! I was awaiting for packaging and it was sent back with some excuse that I was not available or could not find the house. My name is legible on the door bell. Really sad experience.”

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Posted 1 year ago

Spice Village is rated 4.2 based on 1,275 reviews