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Spice Village Reviews

4.2 Rating 1,275 Reviews

81 %

of reviewers recommend Spice Village

Company Reviews

Product Reviews

4.2

Based on 1,275 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Spice Village:

Spice Village is an online shop delivering Indian, Asian and African groceries throughout Europe. We also have a 300 sq.mt shop in Berlin, Germany where we welcome everyone!

Visit Website

Phone:

30 8965 7586

Email:

support@spicevillage.eu

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping was a disaster. i ordered from Berlin to Berlin and the package had gone to Leipzig. I had ordered paneer and dosa batter. However, they were not properly packed with cooling material and when it arrived, I had to toss it.”

Posted 2 years ago

“Horrible Delivery Experience”

Posted 2 years ago

“I have ordered a package. You delivered 3 packages and took money for the all 3 packages. In my account it clearly shows that i have ordered only once. I have returned the duplicate package byvspending delivery cost. You have not return money for one packet and ghe other one you have credited reduced money saying vegetables are spoiled. Why should i bare this much amount for your mistake. You have not even replied to the mail i sent. Such a poor customer service i have ever seen. You did not even check that you are delivering same order thrice to the same house. Such an irresponsible delivery service”

Posted 2 years ago

“The atta pack was teared open and it was on all the other items. Very bad packaging and service”

Posted 2 years ago

“Package is not delivered at all, even after repeated requests to deliver it. The payment was also done.”

Posted 2 years ago

“The delivery service of Spicevillage is horrible.Recently I ordered fresh fruits and vegetables for monday same day delivery. It arrived 2 days later and guavas are missing.As well as the frozen stuff(rumali rotis )came mushy . I wrote them mail regarding the problem but no one responded to it nor did they refund my money. I am very regular customer of spice village both online and at the store. To be honest their store service is excellent. But their online service which is reliant on fairsenden is really bad. And I mentioned it several time before. Atleast they used to be apologetic and compensatory. Now it seems that they are not even addressing refunding for items not delivered.”

Posted 2 years ago

“i got wrong product in my order. Thats not the bad thing. bad thing is i wrote mail to you for this issue and there is no reply or sorry from your team. Not going to order again from you.”

Posted 2 years ago

“You know right how much circus I had to do to get the delivery”

Posted 2 years ago

“My order delivered after 2 days, but they charged same day delivery fee.Some items were unavailable, but it shows on website.So I got email about then we did lots of discussion about that which kills time.”

Posted 2 years ago

“Delivery was very late. Customer service was poor and got ruined vegetables due to late delivery.”

Posted 2 years ago

“Did not receive the Invoice on our company name. I had to pay the money from my pocket due to your company's mistake. While checking out as guest, there was no option to add billing address. After the purchase, I got to see that the billing address was automatically added same as the delivery address. Informed the customer service team immediately, and did not receive any help from them. Poor customer service, I must say. Due to this reason, me and my friends are not shifting towards another online Indian store.”

Posted 2 years ago

“No quality”

Posted 2 years ago

“The last time I ordered ripe and unripe plantains , I was given ripe plantains for unripe and over bad for ripe plantains . And I even sent them messages and pictures to prove my point but they bother not to reply. So am not buying from again”

Posted 2 years ago

“Your website has taken a turn for the worse. I cannot search for the items I need. Even if items are available, I cannot access them with search functionality. Fix the website before you lose more customers.”

Posted 2 years ago

Hello Vinod, there was a small bug with the search bar which has been fixed now. Please let us know what else you would like us to improve by emailing us to support@spicevillage.eu

Posted 2 years ago

“poor website quality”

Posted 2 years ago

Hello, Thank you for your review. Please email us on support@spicevillage.eu with exactly what you are having troubles with so that we can fix those problems. Best, Shivam

Posted 2 years ago

“The parcel did not reach the home and I had to take a lot of effort to get the parcel. I consider your service very poor although your customer service did help but not up to the mark. I have to think twice before I could place my next order at spice village”

Posted 2 years ago

“the delivery service was horrible. i had to pick it up from the pickup station even though it was supposed to be delivered at home.”

Posted 2 years ago

“Very expensive, free delivery only available between 2-4 days. This is not well thought place, what if you are ordering frozen or refrigerated food ? It will be in a box for few days? Not coming back for sure !”

Posted 2 years ago

Hi, Thank you for your review, if you have any questions you can always email us. Free delivery is for normal orders. However, if you ask for special items they require special delivery conditions hence we charge extra. We do not send Frozen items if delivery takes more than 12 hours since it gets spoilt - hence the extra costs for us and the extra delivery charges. I hope this clears your doubt and I hope you revisit your review because this is not a fair review. If things are expensive you can always contact us and we show you brands that are cheaper. Kind Regards Spice Village

Posted 2 years ago

“Pathetic service. Items still not delivered because of your mistake. The person on phone was rude. No response to emails. I still don't know the status of my order.”

Posted 2 years ago

“I hv any received the product after 4 days of order, i waited till 2nd of June! As I have to travel I rescheduled it to 8th! But instead of delivering the guy called and I missed the call, they dint even ring the bell. And dint attempt for a second delivery! Pathetic service”

Posted 2 years ago

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Spice Village is rated 4.2 based on 1,275 reviews