Spice Village Reviews

Name: Spice Village
Address: Tempelhofer Damm 206, Spice Village, Tempelhofer Damm 206, Spice Village, Berlin
Rating: 4.22

4.2 Rating 1,275 Reviews

81 %

of reviewers recommend Spice Village

4.2

Based on 1,275 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Spice Village:

Spice Village is an online shop delivering Indian, Asian and African groceries throughout Europe. We also have a 300 sq.mt shop in Berlin, Germany where we welcome everyone!

Visit Website

Phone:

30 8965 7586

Email:

support@spicevillage.eu

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vegetable was perished”

Helpful Report

Posted 2 years ago

“I had quite bad experience with Spice Village. 1st order 1 item was missing, 2nd order 1 item came opened in the box. 3rd order - dated 24th May 2021 not delivered yet 1st Jun 2021 (response from Spice Village - We hope you would understand that there are some factors like shipping which are out of our control as they are a different entity and not our primary service.) Best Regards”

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Posted 2 years ago

“It was my first purchase from this website. I ordered the Aashirwad atta of 5 kgs, but unfortunately the package was already damaged and they had taped it, to stop the spilling of the atta. Seriously?”

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Posted 2 years ago

“One of the ingredients was out of stock. And the package was sent without it. I was refunded but it was important ingredient. I would have preferred to cancel the order.”

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Posted 2 years ago

“I am yet to receive my package instead of almost 10 days of the parcel being delivered. The shop to which it was delivered is almost never open at times when a working person can go and get the package. making it impossible to collect it.”

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Posted 2 years ago

“I would like to report a very unsatisfying experience with this order: ORDER #48075 The order arrived on the 11th of May and multiple packages were damaged. Most annoyingly the ginger-garlic paste bottle had opened leaking through the whole box and a bag of lentils (which was significantly torn) was all over the bag mixed with the liquid from the ginger garlic paste and took me over 2 hours to clean all the bags. I understand that the delivery is not primarily your responsibility but packing them safely to allow for issues would be considered yours. Extremely disappointed.”

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Posted 2 years ago

“Received only half my order, 2 calls and a mail, and still nothing.”

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Posted 3 years ago

“It was my first order and it was delivered to another address and when I called the Spice village guy he was so casual about it and asked me to go to that person and pick my order. I did not even know who the person was. it was so awkward and the order wasn't even delivered to that person, I went to him. Later we found it was lying on the ground floor, just like that. I called again to Spice Village and again they sounded so casual. Poor customer service.”

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Posted 3 years ago

“There was never an instance, where I got all the items ordered! They are always skip delivering one or the other ordered items. Very bad delivery experience every time, and hence I decided to never order from SpiceVillage again.”

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Posted 3 years ago

“No home delivery No help in delivery process picked up courier from DHL after 7 days”

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Posted 3 years ago

“Such a poor service your team is giving to customer.. It was my first experience with hope to be your customer in future..but it was my mistake... Improve your services please”

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Posted 3 years ago

“I have not received the items still”

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Posted 3 years ago

“Ich habe meine Bestellung noch nicht erhalten - sollte eigentlich am Montag angeliefert werden sollen.”

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Posted 3 years ago

“I am feeling really bad in saying this, but worst service ever. I totally understand that mistakes happen but this experience with Spice village was the heights of it. I have ordered from other Indian portals in Germany and have never had a problem. I also understand that this was during the Christmas holidays. There was no need for lying, that it is already dispatched or saying it will be sent today etc. I do not know what else to say to you guys. I am not gonna recommend your website to anyone in my circle and my review would reflect the same. Unfortunately, I do not remember the names of the persons I have spoken to. I had to contact you people several times to even get my order delivered to me, which happened finally.”

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Posted 3 years ago

“Every time sold out”

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Posted 3 years ago

“Not good products and service”

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Posted 3 years ago

Spice Village is rated 4.2 based on 1,275 reviews