Spice Village Reviews

Name: Spice Village
Address: Tempelhofer Damm 206, Spice Village, Tempelhofer Damm 206, Spice Village, Berlin
Rating: 4.21

4.2 Rating 1,406 Reviews

80 %

of reviewers recommend Spice Village

4.2

Based on 1,406 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Spice Village:

Spice Village is an online shop delivering Indian, Asian and African groceries throughout Europe. We also have a 300 sq.mt shop in Berlin, Germany where we welcome everyone!

Visit Website

Phone:

30 8965 7586

Email:

support@spicevillage.eu

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You know right how much circus I had to do to get the delivery”

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Posted 3 years ago

“My order delivered after 2 days, but they charged same day delivery fee.Some items were unavailable, but it shows on website.So I got email about then we did lots of discussion about that which kills time.”

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Posted 3 years ago

“Delivery was very late. Customer service was poor and got ruined vegetables due to late delivery.”

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Posted 3 years ago

“Did not receive the Invoice on our company name. I had to pay the money from my pocket due to your company's mistake. While checking out as guest, there was no option to add billing address. After the purchase, I got to see that the billing address was automatically added same as the delivery address. Informed the customer service team immediately, and did not receive any help from them. Poor customer service, I must say. Due to this reason, me and my friends are not shifting towards another online Indian store.”

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Posted 3 years ago

“No quality”

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Posted 3 years ago

“The last time I ordered ripe and unripe plantains , I was given ripe plantains for unripe and over bad for ripe plantains . And I even sent them messages and pictures to prove my point but they bother not to reply. So am not buying from again”

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Posted 3 years ago

“Your website has taken a turn for the worse. I cannot search for the items I need. Even if items are available, I cannot access them with search functionality. Fix the website before you lose more customers.”

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Posted 3 years ago

Hello Vinod, there was a small bug with the search bar which has been fixed now. Please let us know what else you would like us to improve by emailing us to support@spicevillage.eu

Posted 3 years ago

“poor website quality”

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Posted 3 years ago

Hello, Thank you for your review. Please email us on support@spicevillage.eu with exactly what you are having troubles with so that we can fix those problems. Best, Shivam

Posted 3 years ago

“The parcel did not reach the home and I had to take a lot of effort to get the parcel. I consider your service very poor although your customer service did help but not up to the mark. I have to think twice before I could place my next order at spice village”

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Posted 4 years ago

“the delivery service was horrible. i had to pick it up from the pickup station even though it was supposed to be delivered at home.”

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Posted 4 years ago

“Very expensive, free delivery only available between 2-4 days. This is not well thought place, what if you are ordering frozen or refrigerated food ? It will be in a box for few days? Not coming back for sure !”

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Posted 4 years ago

Hi, Thank you for your review, if you have any questions you can always email us. Free delivery is for normal orders. However, if you ask for special items they require special delivery conditions hence we charge extra. We do not send Frozen items if delivery takes more than 12 hours since it gets spoilt - hence the extra costs for us and the extra delivery charges. I hope this clears your doubt and I hope you revisit your review because this is not a fair review. If things are expensive you can always contact us and we show you brands that are cheaper. Kind Regards Spice Village

Posted 4 years ago

“Pathetic service. Items still not delivered because of your mistake. The person on phone was rude. No response to emails. I still don't know the status of my order.”

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Posted 4 years ago

“I hv any received the product after 4 days of order, i waited till 2nd of June! As I have to travel I rescheduled it to 8th! But instead of delivering the guy called and I missed the call, they dint even ring the bell. And dint attempt for a second delivery! Pathetic service”

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Posted 4 years ago

“Vegetable was perished”

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Posted 4 years ago

“I had quite bad experience with Spice Village. 1st order 1 item was missing, 2nd order 1 item came opened in the box. 3rd order - dated 24th May 2021 not delivered yet 1st Jun 2021 (response from Spice Village - We hope you would understand that there are some factors like shipping which are out of our control as they are a different entity and not our primary service.) Best Regards”

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Posted 4 years ago

“It was my first purchase from this website. I ordered the Aashirwad atta of 5 kgs, but unfortunately the package was already damaged and they had taped it, to stop the spilling of the atta. Seriously?”

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Posted 4 years ago

“One of the ingredients was out of stock. And the package was sent without it. I was refunded but it was important ingredient. I would have preferred to cancel the order.”

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Posted 4 years ago

“I am yet to receive my package instead of almost 10 days of the parcel being delivered. The shop to which it was delivered is almost never open at times when a working person can go and get the package. making it impossible to collect it.”

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Posted 4 years ago

“I would like to report a very unsatisfying experience with this order: ORDER #48075 The order arrived on the 11th of May and multiple packages were damaged. Most annoyingly the ginger-garlic paste bottle had opened leaking through the whole box and a bag of lentils (which was significantly torn) was all over the bag mixed with the liquid from the ginger garlic paste and took me over 2 hours to clean all the bags. I understand that the delivery is not primarily your responsibility but packing them safely to allow for issues would be considered yours. Extremely disappointed.”

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Posted 4 years ago

“Received only half my order, 2 calls and a mail, and still nothing.”

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Posted 4 years ago

Spice Village is rated 4.2 based on 1,406 reviews