“I would like to express my sincere appreciation for the exceptional service I received during my recent visit to the Sportscene store located at Springs Mall.
The employees demonstrated outstanding friendliness and helpfulness, making my shopping experience truly enjoyable. I would like to extend my special gratitude to Buyi Dhladhla, who provided me with exceptional assistance in selecting an outfit for December.
Her patience and professionalism were particularly noteworthy, as she took the time to help me choose the perfect attire despite my own impatience. Her dedication to customer satisfaction is truly commendable.
Please convey my appreciation to Buyi Dhladhla and the entire Sportscene team at Springs Mall for their outstanding service.
~ Linda”
“I bought my son size 4 adidas sandal and was too small for him, I asked them to check for me where they have a size 5 and they managed to locate it and told me I have to pay R50 for movement or should I say delivery. They called to say the shoe has arrived but to my surprise when I got there they sold the shoes, what must happen now cos clearly the manager doesn’t know what to do? So disappointed cos the staff were so rude to him when he asked who sold it and why. Phalaborwa sportscene”
“Purchase an item at a durban branch and needed to exchange it so I sent my son to sportscene in pmb selgro centre. My son was helped by siya who firstly did not check that the item was purchased on account, and I would need to be there as account holder. Item was taken from my son as well as the original slip and my son left the store empty handed and disappointed.
My son had to attend a event and had no shoes to wear.
I asked siya for the area managers number which does not work and I left my details but Thabang the area manager has not contacted me as yet.
Very very dissatisfied with selgro centre sports scene”
“I would just like to commend a sales lady by the name of Cinda at Cleary Park Sportscene,thank you very much for going the extra mile for me…..I wanted a specific New Balance sneaker and she looked on the system to see which store had the sneaker available,and this was after 5pm on a Monday afternoon very close to closing time and she still did it with a smile on her face,may I also just add that I went to 3 other Sportscene stores in PE and none of the sales people offered to IBT the sneakers for me,they just said we dont have the size you want……thank you for the awesome customer service Cinda and I hope you get recognised by Sportscene for your positive attitude and excellent customer service”
“Sportscene mahikeng mall has a very poor customer service the person the guy at the till point is so rude that I lost patience and left the store, I had to go to Markham to buy a phone and fortunate part is Markham did not have the one that is boxed,the lady that saw me living Markham empty handed from came to apologize for the incident, because my niece wanted the phone badly I had to go inside and buy the phone,I really regret going to that store.”
“I was just at sport scene Golden acre by the phone area to return a tablet I bought on Monday
And I couldn’t be assisted because the manager I believe his name is Haram was on his cellphone for over 30 minutes just right outside the store where I could see him walk up and down on his cellphone”
“Training needed at Hemingway's Sportscene specifically for two ladies who work there I don't want to give out their names whenever I go there! it's the same thing they got bad attitude and have no sense of Good service and unwillingness to assist. I always leave there my heart dropped on the floor ..I pay on other stores for my account now though so I have no desire shopping there anymore.”
“I was sold different sizes at sportscene @PMB CBD BRANCH….very disappointed…negligent staff !! Buying a kids airforce …After asking for 9.5 the sell me a dirty 8,5 & 9,5 ,inside a 9,5 box”
“Bought 2 pairs on sneakers from this store in Port elizabeth near shoprite both are fake they just broke after a week of wearing them I can't believe these people
I'm taking both pairs back and they will give me my money back or I'm going to Facebook with this how can you pay R1600 for fake blady shoes”
“Im not happy about the quality of my jeans and i got registered to tfg rewards without my consent. I bought a jean only to find that one leg didn't fit me properly, i took it back then exchanged. They gave me a jean with no tags, i was like fine when I look at it it shows it had been worn then i asked the attendee for a jean with actual tags she said something about stock take i was fine. But im just not happy with the jeans and how they make me feel. They look saggy around the back pockets and front.”
“I bought a pair of Jordans at Sportscene Canal walk im very dissapointed i had a big event today so they gave me 2 diffrent sizes an i just bought it last night ... where i could not even where it today”
“Sportscene maluti Cresent Phuthaditjhaba, very bad service from the guys that are working at the till,I wanted to exchange a trouser that was bought by my daughter it came very big..they demanded an invoice even when the tag was still there,,I didn't argue with them I decided to buy something else since the clothes were for valentine's celebration and I wasn't gonna get time before the day..for some reason after buying they were willing to make an exchange by then it was t
oo late because I had to go back to work”
“Purchased Converse shoes online in October as gift for daughter. Incorrect colour received (different to what was advertised online and different to the "receipt/invoice" from Bash. Only noticed the incorrect colour when I was wrapping the shoes for Christmas. Contacted Bash, and after several emails I was told that we have to go to store that supplies the shoe because it's outside the 30 days (note*this is Bash's error, I wasn't given any assistance with figuring out what store to go to and shoes are in the same condition as received - both haven't even been taken out the box AND I have my slips, proof of order etc). Once we figured out where to go exchange the shoes via me searching online, we arrived at the store only to be told that they don't stock the colour I ordered, despite it being advertised on Bash's website.”
“Jus bought a Jean last week wensday at port Shepstone sportscene ... When I get home fiiting the Jean turns out to be a small cut then than the usual,,,, so I was bezzy at work till today I went to change,,,, when I get there I asking them to change the Jean they wanted a slip ,when I takeout the slip only to find It a payment slip not a purchase but either way the Jean is on my account how come you can't change it ,,,,the coulored lady said no I can't help you like really it almost Xmas🤔🤔🤔 so what am I going to do with this Jean that I suppose to wear as in tomorrow a very partheric service they jus ruined my Xmas in advance”
“I recently bought a redbat Jean from sports scene and I only wore it once after washing it , it was torn all over at the back . The material of those jeans were very poor”
