Sportsman's Guide Reviews

Name: Sportsman's Guide
Rating: 1.52

1.5 Rating 160 Reviews

12 %

of reviewers recommend Sportsman's Guide

Company Reviews

Questions

Metrics

1.5

Based on 160 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Sportsman's Guide 1 star review on 28th February 2024

Anonymous

Sportsman's Guide 1 star review on 27th November 2023

Sportsman's Guide 5 star review on 12th March 2023

Babel F Gates

Sportsman's Guide 1 star review on 30th June 2022

Ken

Sportsman's Guide 1 star review on 21st March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a pergola from this company through Amazon. Had missing parts and a damaged cover. They offered us 100.00 refund to keep it as is. We agreed never got refund. They don’t answer the phone or it says we are to busy. Then hangs up.”

Helpful Report

Posted 3 years ago

“They are running a scam it seems. They accepted my back order of 9 mm which was due to ship oct 20th. I ordered these rounds over 3 months ago. They have since over doubled the price of same ammo to new buyers and postponed my ship date until march next friggen year. I canceled order and was not charged but that is not the point. It is unethical what they are doing because you can not be off that far on the shipment dates. They can cancel whoever they want or postpone whoever. How convenient right? What about temptation this creates to ship to the higher bidder??? I will add also I caught them getting rid of bad reviews on their site and only allowing 5 star reviews and some 4 star when they went to ratings about 10 years ago. Only reason i came back was for 9mm and of coarse they dropped ball again:( im done but do as you will”

Helpful Report

Posted 3 years ago

“Ordered ammo back in August and it was scheduled to ship October. Now its scheduled for January. I would suggest going anywhere else, I'd even suggest going to your local crack dealer for better service and product.”

Helpful Report

Posted 3 years ago

“buyer beware, Scam ship date keep changing”

Helpful Report

Posted 3 years ago

“In March I ordered .223 Ammo. It got pushed back and pushed back three times to be exact. Then it was canceled. Do you actually sell ammo? Seriously why are you deceiving your customers like this?”

Helpful Report

Posted 3 years ago

“I placed an order 6/21/20 for Ammo. The ordered said back ordered until 8/8/20 now it is 10/8/20 and no reply nothing. I wrote them 4 days ago zero response. Covid or no covid super poor customer service. Run far away from this poorly run outfit.”

Helpful Report

Posted 3 years ago

“The items I ordered from the company were fine. The problem I have is that they auto-renewed me into their Buyer's Club to the tune of $49. They were not authorized to do this, and now they won't refund my money or even answer an email. Never do business with this company.”

Helpful Report

Posted 3 years ago

“Quality of service has become non-existent in the last few months. Orders do not get processed, and phone and email customer service inquiries are not responded to.”

Helpful Report

Posted 3 years ago

“Customer service has gone completely to the dogs in the past few months. Orders take forever to process, and inquiries by e-mail are not researched.”

Helpful Report

Posted 3 years ago

“We've been asking for your hunting catalog for months. He received a military one and doesn't want that one. He paid for membership and you have terrible service. You should offer refunds.”

Helpful Report

Posted 3 years ago

“POOR CUSTOMER SERVICE, MY POOR REVIEW WAS DELETED, DEFECTIVE ARROWS I ordered 12 Sportsman's Guide brand arrows, which could be ordered in lots of six or 12. It came in 2 six-packs. Half of the arrows were defective - their inserts would not allow field tips or broadheads to be screwed in. I returned one six-pack and asked that it be exchanged for non-defective arrows. Instead, I received a credit for about half the order. I emailed customer service saying that I wanted the defective arrows replaced, not credited. The reply told me to re-order, and that the shipping fee would be waived. So I tried re-ordering, but was told by the rep that the charge would still be more than the amount I was credited. I emailed customer service two more times, explaining that if I couldn't get a full set of 12 working arrows for the original purchase price, I'd have to return the six-pack I kept, resulting in a greater loss for the Sportsman's Guide. The last email - sent 32 days ago - went unanswered. ALSO, I WROTE A "POOR" REVIEW, & AFTER BEING UP ON THE GUIDE'S SITE A FEW DAYS, IT WAS DELETED! THIS MEANS YOU CAN'T TRUST ITS REVIEWS.”

Helpful Report

Posted 3 years ago

“No customer service at all!! Ordered ammo as back order allowed and then it was canceled so when backin stock they could charge double the price for it!! Won’t be using them anymore!!”

Helpful Report

Posted 3 years ago

“Ordering was easy, the AR kit i ordered was on back order though so that was frustrating. Then I got a new debit card before the kit came available so when they ran the card it failed. It took me three days to get in touch with them and get the new card on file because their phones were so busy all they had was a message that they couldn't take my call. I gave them three stars because i ordered a glock from them and i went seamlessly so I would give them another shot.”

Helpful Report

Posted 3 years ago

“Once they collected my money I became irrelevant. U can't contact them by phone or email. They keep giving me a back order story. They won't allow cancelation of orders. These people are criminal.”

Helpful Report

Posted 3 years ago

“If I could give this company negative stars, I would. Thus company is unreachable, 100% zero communication. I have attempted to cancel an order through an email because their phone lines are jammed with calls. DO NOT ORDER ANYTHING FROM THESE PEOPLE.”

Helpful Report

Posted 3 years ago

“Ordered 3 boxes of ammo which totaled $63 which amounted to "free shipping". Immediately got an email stating that only 2 boxes were available which was under the $49 free shipping deal so then I was charged $42 for 2 boxes of ammo + $10 shipping which was no longer a good deal and I didn't want. Also the shipping date was changed from 9/18/20 to N/A. What??? So I go to the website and find out that they require you to call "customer service" if you want to cancel your order but you cannot get a human online, just a recording saying due to high volume of calls your call cannot be completed; THEN IT JUST HANGS UP! I have a membership with them but you can bet it will be cancelled at the earliest convenience.”

Helpful Report

Posted 3 years ago

“Had a great price on a muzzleloader, bought it along with a membership. Gun put on backorder two different times. Contacted company twice by email. Response was "Please let us know how you would like to proceed with the order." Nothing else didn't seem to care one bit. 2nd email was to cancel because they didn't ship my item was it said was going to ship. Response was "We have canceled your order as requested. You have not been charged for the purchase. If we can be of further assistance, please feel free to Contact us" They could careless if they had lost the sale. Poor Poor customer service. Never will I buy from them!”

Helpful Report

Posted 3 years ago

“I ordered ammo in March and it was immediately put on back order. They push back the delivery date 3 times and then cancelled my order. Everyone knows how hard it is to get 9mm ammo right now. I’m sure they cancelled my order to double the price. I will never order from Sportsman rip off again.”

Helpful Report

Posted 3 years ago

“Fist I ordered 12 pack military new tee shirts four of them had holes right out of the package all the tags were cut in half as though ther were defective wanted to send back and said there is a shipping return fee of 7.95 so I kept them. Customer service very rude and not at all helpful. I cancel my membership because of this. Now the worst part they sell you email, when I signed up I very rarely got spam mail now I get 10 a day. This use to be a good company now they don’t care I would give it a minus but can’t”

Helpful Report

Posted 3 years ago

“First time customer and bought a Hornady night guard online 8-25-20, I never got an email telling me it shipped, nothing. I finally called but was on hold for 48 minutes. The girl said they put a hokd on my item but didn't know why. She said the people who can release werent in that day and for me to call back. Not acceptable! I call back 4 days later now its 9-1-20. Again 52 minutes on hold, then the girl put me on hold for 10 minutes, came back and asked me my address, what number I was calling from. Put me on hold again. Then came back and me my customer number, put me on hold again, then she said ok, it should ship out in the next few days. I asked her why there was a hold in the first place, she claims they needed to very a few things first. Well all that was included when I placed my order online. So now it will take another 10 days to get to me. This is not right.”

Helpful Report

Posted 3 years ago

Sportsman's Guide is rated 1.5 based on 160 reviews