Sportsman's Guide Reviews

Name: Sportsman's Guide
Rating: 1.50

1.5 Rating 181 Reviews

12 %

of reviewers recommend Sportsman's Guide

Company Reviews

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Metrics

1.5

Based on 181 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Sportsman's Guide 1 star review on 15th February 2025

Anonymous

Sportsman's Guide 1 star review on 28th February 2024

Anonymous

Sportsman's Guide 1 star review on 27th November 2023

Sportsman's Guide 1 star review on 30th June 2022

Ken

Sportsman's Guide 1 star review on 21st March 2022

Anonymous

Sportsman's Guide 1 star review on 5th November 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They just keep delaying orders..... then they delay them some more, and then they delay after that.... looking at 9-12 months at least, in fulfilling an order. Why even offer product if the wait time is long.... Unacceptable and pathetic”

Helpful Report

Posted 4 years ago

“I ordered My Center Point Sniper 370 Crossbow and did so before reading customer reviews. All those negative complaints about backorder and non returned calls. Well if an item clearly states as they do item on backorder , why on earth would you shell out that money ??? Thats crazy ! I spoke with 4 different associates and left my number 4 times and all 4 times they called me back and related to me every move made in assuring my order was filled. I paid 2 day Fed X as well and I'm now the proud and happy owner of a Sniper Elite 370. And I thank you Mr Perez for packaging it # Bucks Beware !”

Helpful Report

Posted 4 years ago

“I have had the best luck dealing with sportsman’s guide and I have read the negative reviews . I can only suggest that those people should order from safe liberal sites like LL Bean or REI or Eddie Bauer , that way their sense of self importance will be more effectively be built up.”

Helpful Report

Posted 4 years ago

“I purchased two jackets from them the first one I received was a medium when I ordered an extra large upon going through their return process they're charging me more to return it than what I paid to purchase it I went through the same process on a second jacket and II jacket was in their proper size but was essentially the same size a medium as the first one and another shipping return fee I will be closing my account as soon as they process my refunds”

Helpful Report

Posted 4 years ago

“By far not a place to spend your money, I has an ordered cancelled on me and they refused to reientstate it! Got elsewhere the customer service here is about as bad as it gets and the stock is lame”

Helpful Report

Posted 4 years ago

“Worst company I have ever delt with. Charged me for a membership I didn’t have, lied about an order I placed. Refused to give me a refund. It wasn’t until I talked to 6 different people and waited on hold for hours that I finally got refunded for a product I ordered and didn’t get. Buyer beware!!! Don’t do business with these people!!!!!”

Helpful Report

Posted 4 years ago

“Lies about inventory.”

Helpful Report

Posted 4 years ago

“this company should be fined for lying to it's customers. I ordered 1000 rds of 9mm 5 months ago and they just updated the delivery date to Jan 28. Here's the kicker they waited to ship my $20 glock mag until last week and charged my 20 dollars for shipping. Some of their reps will hang up on you after waiting for 30 min to answer though some are very helpful. I have unsubscribed from their barrage of emails and will never order again.”

Helpful Report

Posted 4 years ago

“Good price on the item I sought, but terrible service. I paid extra for 3-day shipping, and it took 2 weeks. I paid extra for the membership to save some money - that was a waste also. Sorry that I didn't read these reviews first. Don't believe the promises that Sportsman's Guide makes to customers.”

Helpful Report

Posted 4 years ago

“Scam company. And they are using different names on amazon to suck you in to scam you some more. 365 outdoors on amazon is SG. Same problems there as if you order from them directly. Customer service is rude, unhelpful, and blame you for their failure. Stay away from these frauds. Still waiting on my order. 10 days out.”

Helpful Report

Posted 4 years ago

“I’ve ordered a tree stand and a scope for my rifle and this company has drug me out without any information about my order for five days, then lied and told me that they would have everything filled within 24 hours abs it still hasn’t happened. If you are ordering anything from this company you should look elsewhere because they will lie to you about your order till they order it and it comes in to their warehouses to mail to you I give a one star”

Helpful Report

Posted 4 years ago

“I got the free trial membership for 30 days to purchase an item. I then removed my credit card so that they had no card on file. They went back to the original purchase information and used that card to charge me for a one year membership without notifying me first. Very sneaky. I have to have my card canceled now so they can never do that again. I'm done with them.”

Helpful Report

Posted 4 years ago

“I've been a member of theirs for years and have ordered a ton of stuff. In April I ordered 1k rounds of 9mm. It was on backorder, no problem, I knew it was and I was willing to wait. Couple weeks later I get an email saying it is delayed some more and asks if I still want it. Yes. Ship date comes and goes, nothing. I check the order status and it says it's been I had canceled the order. First they tried to blame me for not responding to the backorder confirmation, which I did and I stated I had the emails to back my statement. Then they keep telling me to replace my order. Well that would be all fine and good except they have no ammo available and now with everything going on it would cost me 2.5 times more than when I ordered 6 months ago. I canceled everything with them and hope they go out of business. Their customer service is some if the worst I have ever experienced and their morals are worse than a liberals. I hope you get what you deserve. What a scam......”

Helpful Report

Posted 4 years ago

“I've been a member of theirs for years and have ordered a ton of stuff. In April I ordered 2k rounds of 9mm. It was on backorder, no problem, I knew it was and I was willing to wait. Couple weeks later I get an email saying it is delayed some more and asks if I still want it. Yes. Ship date comes and goes, nothing. I check the order status and it says it's been canceled because the manufacturer couldn't deliver by the promised date? I've emailed back and forth with them a dozen times and they are 0 help. First they tried to blame me for not responding to the backorder confirmation, which I did and they acknowledged. Then they keep telling me to replace my order and there is nothing else they can do. Well that would be all fine and good except they have no ammo available and now with everything going on it would cost me $900 more than when I ordered 6 months ago. I just want what I ordered. I'm sure they got the ammo in and just decided that they could make triple the profit on it so they screwed me over who's been waiting on it for half the year. I canceled everything with them and hope they go out of business. Their customer service is some if the worst I have ever experienced and their morals are worse than a liberals. I hope you get what you deserve.”

Helpful Report

Posted 4 years ago

“I placed an order in August. At that time it showed as being In-Stock. Right after I placed the order I was told it was back ordered, but I would receive it in November. Now I am told the item is unavailable and I will not get it.”

Helpful Report

Posted 4 years ago

“IS THEIR A WAY TO LEAVE MINUS 5 STARS !!! ENOUGH SAID..STAY FAR FAR WAY FROM THIS PLACE UNLESS YOU LIKE GETTING RIPPED OFF.”

Helpful Report

Posted 4 years ago

“they have the worst customer service dept i have ever dealt with,,shipping is terrible and their membership program is a hoax... i no longer buy anything from them..neither due any of my 4 sons anymore or friends... sorry but this place just totally sucks now.”

Helpful Report

Posted 4 years ago

“The continuously push out back order dates after you make purchase.”

Helpful Report

Posted 4 years ago

“Terrible customer service. My order took way to long to ship. When i inquired about my order they said they would get in touch within 32 hours. They never did. Twice they told me that. Also when they asked me for a review and i told them it was terrible, they said my review didnt fit their requirement and did not post it.”

Helpful Report

Posted 4 years ago

“I ordered some ammunition. It was back ordered with shipment 3 months out. Right around shipment date I received email that back order is pushed back two more months, as they sell the same ammunition with different packaging for 30% more. I’m sorry that I ever gave them a dime.”

Helpful Report

Posted 4 years ago

Sportsman's Guide is rated 1.5 based on 181 reviews