Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,558 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,558 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 18th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always try to shop local when I can but sometimes seldom needed parts are not in my local hardware store. I found Sprinkler Supply via a web search after looking at several online sprinkler supply centers. The Sprinkler Supply website was so nice looking, well laid out, and great images of their inventory I selected them to place my order with. All of my requested parts were so seldom used they needed to backorder them from the manufacture. I received a nice email letting me know that my request was on backorder and I could click on a link to have my order shipped without the back ordered items or simply wait to have all the items shipped at one time. Sprinkler Supply has a great web page and is now my go to site for all my home garden sprinkler needs.”

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Posted 8 years ago

“No need to search the web SSS as it all and at the best prices! Quick order fulfillment and shipping”

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Posted 8 years ago

“My order was shipped very quickly and was correct. Made a call for a question and the person helping me was very knowledgeable and answered all my questions.”

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Posted 8 years ago

“I buy all my sprinkler and lighting from you. Your customer support is outstanding your pricing is fair and you deliver quickly. You are my “go to” store!”

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Posted 8 years ago

“The quality of the Sprinkler product is very good.”

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Posted 8 years ago

“Great sprinkler heads. They work great and do the job I need done.”

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Posted 8 years ago

“Having parcels shipped to a PO, I get billed by the package. When my order is shipped in two packages, it doesn't make it cost effective. I hope in the future, I can select to have my order shipped all together. Thanks -- otherwise -- good service.”

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Posted 8 years ago

“Correct parts & great service.”

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Posted 8 years ago

“This is my third purchase with Sprinkler Supply. They have had everything I needed to repair my sprinkler system. Price and quality was great. Shipping was quick. My sprinkler system is up and working again!!!”

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Posted 8 years ago

“Nice and prompt.”

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Posted 8 years ago

“Had the product I needed but took way too long to receive. That is a big letdown with me.”

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Posted 8 years ago

Hi John, thanks for your review. My apologies, it does look like the order was backordered and it was about 8 working days for it to arrive. This did fall within our 7-10 day estimation for turnaround time, but we understand that it can be hard waiting for parts when you really need them. We're always discussing ways that we can lessen our backorder times, and hopefully we can do better for you next time. Denny ~ Customer Service Manager

Posted 8 years ago

“Everything has been great! Easy to follow website. Quick delivery. Thanks”

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Posted 8 years ago

“My plumber installed it very easily and quickly. It is working perfectly.”

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Posted 8 years ago

“They had the porduct at a great price.”

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Posted 8 years ago

“IMy order wa missing an item and I had a hard time getting anyone to answer the phone to resolve.”

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Posted 8 years ago

Hi Bob, thanks for getting in touch. I can see that you were taken care of via chat. I apologize if you weren't able to get through on the phone; I would recommend leaving a voice message. We're generally back to you within a few minutes, same day for sure. Denny ~ Customer Service Manager

Posted 8 years ago

“Easy website navigation, great selection, and fast shipping.”

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Posted 8 years ago

“Parts were in stock and shipped immediately. Pricing is very competitive.”

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Posted 8 years ago

“Good prices and follow up.”

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Posted 8 years ago

“Nine times now we have ordered the same product. About every three months or so. Every time you only have some in stock or none at all and they end up on back order wasting an additional 7-14 days or more of our time. Please update your website to verify inventory before Selling and charging us for products you don't have. Stock the products you are selling.”

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Posted 8 years ago

Thanks for getting in touch. I completely understand the frustrations of backorders and not being able to get parts right away. It's always been our goal to have the largest offering of parts available in the industry, including hard to find items that you may not be able to find elsewhere. Only selling what we can stock would make a large percentage of these "special order" parts completely unavailable to the customers who need them. Feel free to contact customer support any time if you're looking to order a larger number of parts and want to verify shipping times. We're always happy to look into it for you so that there are no mysteries as to when your order will be delivered. Denny ~ Customer Service Manager.

Posted 8 years ago

“Easy ordering, quick delivery and good pricing. We will use you for all of our sprinkler supplies!”

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Posted 8 years ago

Sprinkler Supply Store is rated 4.7 based on 5,558 reviews