Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,316 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,316 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry but it didn’t work for me. The smaller insert end won’t even fit in their own 1/2” pipe. I had to sand it down a little over a mm in order for it to fit in the broken pipe end.”

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Posted 1 week ago

“Purchased some butter filters . They seemed to be out of stock and it took awhile to get to me. The path from distribution center to Mailbox was a tour of US . A bit hard to follow”

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Posted 3 weeks ago

“I ordered one led light bulb that was installed by landscaper in my backyard It costed me $104 for one light bulb which is prohibitively expensive.”

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Posted 1 month ago

“My wife asked why I was buying used sprinkler parts. Not used but you’ll wonder if it is.”

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Posted 3 months ago

“The phone support was helpful but I am still waiting for 2 of the 3 items I ordered. 1 shows in a warehouse and 1 is back ordered. Not sure why you can’t mail what you have so I can work on my project.”

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Posted 4 months ago

“Just the timing on getting the supplies take longer especially on the smaller businesses that can’t order in advance cause of money”

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Posted 8 months ago

Hi Scott - thanks for your review. In stock items ship in one business day and generally take about 1-4 days depending on which of our warehouses have the product and where you're located. It looks like you ordered backordered parts - the website would have said "Ships in 10+ days." We have to get those directly from the manufacturers, which typically takes about 7-10 working days but can take longer depending on the situation with the manufacturer for that specific part.

Posted 8 months ago

“Order took 4 days longer to get than the same order from another supplier”

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Posted 9 months ago

“Order took weeks to arrive and one package had been torn open and contents could have easily fallen out.”

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Posted 1 year ago

“As soon as I ordered my Hunter rain sensor, then rec’d an email saying it was on backorder. It seems like you should inform customers of that before they pay. I did get it—- but seval weeks later.”

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Posted 1 year ago

“I am still waiting for my shipment to arrive. Looks like USPS diverted from Austin up to Temple. Looks like it's back in Austin, but I am still waiting,”

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Posted 1 year ago

“When a customer orders merchandise, they should receive frequent (weekly at least) of the status of their order. If the item is backordered from the manufacturer, an indication of when the item will be available should be provided. Letting your customer know that they will receive a weekly update (say on Fridays) until the item ships would help to relieve unneeded concern especially when the item ordered is part of a larger project.”

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Posted 1 year ago

“The product I ordered was fine. However the post-order SPAM i have recieved from this company is not only very distateful but is never ending.”

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Posted 1 year ago

“The store had the part I was looking for, sprinkler set screw. I ordered 10 even though I only needed one because shipping was the same either way. Shipping was stupid expensive. I would've ordered one set screw if shipping would been the cost of a stamp. Could've put the ten set screws in an envelope and put two stamps on it, that'd be enough. The cardboard box that delivered the set screws was far too large of a shipping method.”

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Posted 1 year ago

“I still have not received an item that I have written customer service about, and I see that they have a sufficient supply of nozzles that I ordered. Other than that everything came within a reasonable time and was packaged with care.”

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Posted 1 year ago

Hi Jason - thanks for the review. I responded back personally and we're getting that worked out for you! Our apologies for the confusion! Denny ~ Customer Service Manager

Posted 1 year ago

“dissappointed to find the same solenoid for $14.95 at Home depot”

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Posted 1 year ago

“Shipping price is an issue. Return costs as much as refund .”

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Posted 1 year ago

Hi Charles - thanks for the review. It's definitely a fact that $10 worth of parts can be expensive to ship back when you've ordered the wrong items. We do offer an additional 10% in store credit for customers who can take that option to try to help offset the cost. We're open to other suggestions if you have thoughts on a better way to approach this situation.

Posted 1 year ago

“Pro: good website, fast shipping, friendly vibe. Con: Customer pays for shipping delivery and shipping to return item, then a 20% restocking fee, no printable return label, and return has to be approved. Then on top of that, consumer is asked to tip their staff, for an on-line order. Not a usual request that I have encountered. Hey, never hurts to ask, right? And subject to on-going e-mails that I did not request. Wishing I had looked at other companies a little more closely.”

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Posted 1 year ago

“Took a long time for one simple item.”

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Posted 1 year ago

“I ordered a 5 pack of the check valve for the hunter 4” PGP adjustable sprinkler head. Unfortunately, 3 of the 5 valves have a bent tip and thus the rubber washer does not sit flush with the filter basket.”

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Posted 1 year ago

“I only received 3 of the 5 large Hunter sprinkler caps I purchased. The bag was sealed but only contained 3 caps. I know accidents happen no big deal if they make it right.”

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Posted 1 year ago

Hi Harold - thanks for your review. I'm showing four on the order, but I went ahead and placed a new order for you for the missing cap plus one more due to the mixup! You should be seeing the confirmation in your email! Our apologies - reach back out if there's anything else that we can do for you! ~ Denny - Customer Service Manager

Posted 1 year ago

Sprinkler Supply Store is rated 4.7 based on 5,316 reviews