Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 4,761 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 4,761 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping price is an issue. Return costs as much as refund .”

Helpful Report

Posted 2 months ago

Hi Charles - thanks for the review. It's definitely a fact that $10 worth of parts can be expensive to ship back when you've ordered the wrong items. We do offer an additional 10% in store credit for customers who can take that option to try to help offset the cost. We're open to other suggestions if you have thoughts on a better way to approach this situation.

Posted 2 months ago

“Pro: good website, fast shipping, friendly vibe. Con: Customer pays for shipping delivery and shipping to return item, then a 20% restocking fee, no printable return label, and return has to be approved. Then on top of that, consumer is asked to tip their staff, for an on-line order. Not a usual request that I have encountered. Hey, never hurts to ask, right? And subject to on-going e-mails that I did not request. Wishing I had looked at other companies a little more closely.”

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Posted 2 months ago

“Took a long time for one simple item.”

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Posted 6 months ago

“I ordered a 5 pack of the check valve for the hunter 4” PGP adjustable sprinkler head. Unfortunately, 3 of the 5 valves have a bent tip and thus the rubber washer does not sit flush with the filter basket.”

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Posted 6 months ago

“I only received 3 of the 5 large Hunter sprinkler caps I purchased. The bag was sealed but only contained 3 caps. I know accidents happen no big deal if they make it right.”

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Posted 7 months ago

Hi Harold - thanks for your review. I'm showing four on the order, but I went ahead and placed a new order for you for the missing cap plus one more due to the mixup! You should be seeing the confirmation in your email! Our apologies - reach back out if there's anything else that we can do for you! ~ Denny - Customer Service Manager

Posted 7 months ago

“Very prompt ordering and delivery. However, the shipment was the 1" coupling with the ridges inside when I ordered the Slip coupling which I was told did not have the ridge in the center of the coupling.--I could have been mistaken. I want the 1" coupling so I can slide the coupling in full on one pipe and slide it down the connecting pipe.”

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Posted 8 months ago

“Took 4+ weeks to receive the product once ordered which I was not pleased with. Ended up ordering the same product from Amazon, albiet for more money, and received the product within days.”

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Posted 8 months ago

“I was disappointed in the time it took to ship the products I ordered since the online information showed them in my area, yet it took a week for me to get them, because they shipped out of another warehouse instead of the closest one to me.”

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Posted 8 months ago

Hi Sara - thanks for your review. Our apologies for any inconvenience - we ship from the closest warehouse that has all of the parts on the order, which in this case was in Texas. Assuming we don't have all of the parts in a single warehouse, we then split up the order between multiple warehouse locations to fulfill the order as quickly as possible. Not every warehouse is able to stock all of the parts we carry, so it's definitely recommended to take a look at the page for each part and note the locations we list that have the item in stock.

Posted 8 months ago

“It took a lot longer than normal to receive my sprinkler nozzles. One suggestion I have is a little bit better communication from you to your customers especially when orders are taking a while.”

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Posted 9 months ago

“It was estimated that the parts would arrive at the latest on 16 June. Parts didn’t show up until 20th of June. Parts didn’t ship until 16 June. Also way too much advertising for my taste. I just need sprinkler parts at a car salesman. He did have the best price for those parts.”

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Posted 10 months ago

“I ordered a single part for my irrigation system and now I am on the receiving end of a never-ending string of marketing e-mails. Please stop. I just wanted a flush valve.”

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Posted 10 months ago

Hi James - thanks for the review! We try to keep the follow up emails to a minimum, but we understand that not everyone has the same threshold for those. I've unsubscribed you from any further emails.

Posted 10 months ago

“Can’t get anyone to answer the phone or return your calls. I even scheduled an appointment for a call and that didn’t happen. I thought when I bought the sprinkler it would hook up to my hose but found out that I had to by an extra piece and a reducer for my water pressure that I bought from Lowe’s because I couldn’t get ahold of anyone from your company.”

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Posted 10 months ago

“When a company sells small sprinkler items , they should consider that when it comes to shipping costs, I had to cut my order from 28 to 24 of something I needed because it wasn’t worth paying double in shipping costs for the 4 extra items. Very light items, would not change shipping rate at all”

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Posted 11 months ago

“It took several weeks to receive my order. If there are supply chain problems I should be notified. A simple email would suffice.”

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Posted 11 months ago

Hi Charles - thanks for your review. We typically use "10+ days" as a guideline on our backordered items - most backordered items arrive to us about 7-10 working days, we add the "+" because some parts can and do take longer on occasion. It looks like this product ended up arriving just shy of 3 weeks. We do our best to stay on top of these delays and notify our customers when we're aware of them - our apologies that we weren't able to get this out to you in a more timely manner.

Posted 11 months ago

“This time not such a great experience. 1st an email from FedEx said it was delivered, it wasn't delivered to me but rather back to SSS. 2nd received the package to find parts missing Missing units are on backorder, no notice of same. Long time customer never had an issue.”

Helpful Report

Posted 11 months ago

HI David - our apologies for the confusion on this order. FedEx picked up about 70 packages from our New York warehouse the day that your order shipped out and proceeded to accidentally mark all of them as shipped - they were able to correct this error over the next couple of days, but three of those packages ended up returning to our main office as undeliverable. We immediately shipped the packages back out to the customers. The order for your missing nozzles was shipped the next day and should be arriving to you tomorrow. Looks like we're 4 for 5 with you at the moment, and we hope you'll give us another opportunity to prove this was just a glitch.

Posted 11 months ago

“I set the rain sensor As to the instructions I received online let's see if it works when it rains and it turns my sprinkle system off, Here's hoping.... I”

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Posted 1 year ago

“I ordered 10 nozzle screens and only received 9 screens. The screens are hard enough to find so I am keeping what was sent.”

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Posted 1 year ago

Hi Wayne - apologies for the confusion! I just placed a replacement order for that missing filter screen. You should be seeing the email confirmation in your inbox!

Posted 1 year ago

“Well, the wrong size product was received and I am working with Denny for a resolution.”

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Posted 1 year ago

“I emailed a question to your customer service, but have heard nothing back. (Regarding your response time question below: don’t know, you haven’t yet responded)”

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Posted 1 year ago

Hi Douglas - thanks for the review. I'm showing that we responded to your email early this afternoon. You need a Xerigation PC Module to go between the tubing and the diffusers that you purchased. Please reach back out if you have any additional questions.

Posted 1 year ago

“ordered 4 landscape lights the Company only shipped 1...but was quick via email to fix the problem.”

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Posted 1 year ago

Sprinkler Supply Store is rated 4.7 based on 4,761 reviews