Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,564 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,564 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

Write Your review

Tell us how Sprinkler Supply Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sprinkler Supply Store 5 star review on 22nd July 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they jumped right on in and sent a item that was larger than I wanted but I was able to use the part of the order I most wanted, even though it was a larger size.”

Helpful Report

Posted 3 weeks ago

Hi William - thanks for your review. You ordered the the 1" Hunter ABV/ASV Anti-Siphon valve repair kit, and that only comes in a 3/4" and a 1" size, so there wasn't anything larger that we could have sent. I'm wondering if you actually needed the 3/4"? Reach back out with questions!

Posted 3 weeks ago

“I wasn't sent the sprinkler head that was pictured, I was sent the sprinkler head on a spike, too tired to return so I'll be using them with a workaround.”

Helpful Report

Posted 3 weeks ago

“Prompt delivery. I received aftermarket rainbird 5000 nozzles but was expecting rainbird brand. Maybe i didn’t read carefully enough. Either way, the aftermarket supplies were poorly made and did not fit so i won’t be using them. Not worth returning so I just lost a bit of money.”

Helpful Report

Posted 1 month ago

Hi Kelly - thanks for your review. Everything we sell is OEM directly from the manufacturer. We don't stock or sell any aftermarket supplies. Feel free to send over a picture of what you received and I'll be happy to review and make sure that what you received is the correct part.

Posted 1 month ago

“Only negative is that it took over two weeks to receive my product because it was not shipped out in a timely manner.”

Helpful Report

Posted 1 month ago

Hi Robert - thanks for your review. Apologies for any confusion - the tubing was backordered at the time the order was placed. Our website would have shown a 7-10 day delay and you should have received an email from us directly after the order was placed confirming that the part was on backorder. We shipped the part as soon as it arrived from Netafim.

Posted 1 month ago

“The item I ordered should of fit our superior valve. It did not fit. I trimmed the rubber valve seat and i think it made it work for now.”

Helpful Report

Posted 2 months ago

“$41 for a sprinkler rubber diaphragm is way too much. Better to replace the whole valve with new for $14 orbit from Home Depot.”

Helpful Report

Posted 3 months ago

Hi Thomas - thanks for your review. In most cases a repaired Irritrol HR-1 is going to last significantly longer than a $14.00 Orbit valve from a box store, but everything has it's relative value and we certainly recommend that customers spend their money on what makes sense to them.

Posted 3 months ago

“My confirmation only showed partially packed item count. I had to call only to find out another warehouse will provide the balance of items. Your system should state such so partially filled orders let the buyer know such.”

Helpful Report

Posted 8 months ago

“After installation (Requiring cutting adapting and gluing of valve to piping) of the new station control valve, leak problem still existed. On disassembly of the valve, found the diaphragm defective (Mis-manufactured and not seating properly). Ordered a replacement diaphragm and installed to correct leaking. Point is, would have to have cut the system again to try to go exchange the valve which was not really an option.”

Helpful Report

Posted 10 months ago

Hi Douglas - thanks for the review. I took a look in our system and it looks like you purchased that replacement diaphragm from us but not the original valve. Had the valve been purchased from us, we would have sent out the diaphragm at no charge. Defective items from the factory are something that every reseller has to deal with from time to time. The WAY that the reseller deals with this type of issue is where the extra value lies!

Posted 10 months ago

“Sorry but it didn’t work for me. The smaller insert end won’t even fit in their own 1/2” pipe. I had to sand it down a little over a mm in order for it to fit in the broken pipe end.”

Helpful Report

Posted 11 months ago

“Purchased some butter filters . They seemed to be out of stock and it took awhile to get to me. The path from distribution center to Mailbox was a tour of US . A bit hard to follow”

Helpful Report

Posted 11 months ago

“I ordered one led light bulb that was installed by landscaper in my backyard It costed me $104 for one light bulb which is prohibitively expensive.”

Helpful Report

Posted 1 year ago

“My wife asked why I was buying used sprinkler parts. Not used but you’ll wonder if it is.”

Helpful Report

Posted 1 year ago

“The phone support was helpful but I am still waiting for 2 of the 3 items I ordered. 1 shows in a warehouse and 1 is back ordered. Not sure why you can’t mail what you have so I can work on my project.”

Helpful Report

Posted 1 year ago

“Just the timing on getting the supplies take longer especially on the smaller businesses that can’t order in advance cause of money”

Helpful Report

Posted 1 year ago

Hi Scott - thanks for your review. In stock items ship in one business day and generally take about 1-4 days depending on which of our warehouses have the product and where you're located. It looks like you ordered backordered parts - the website would have said "Ships in 10+ days." We have to get those directly from the manufacturers, which typically takes about 7-10 working days but can take longer depending on the situation with the manufacturer for that specific part.

Posted 1 year ago

“Order took 4 days longer to get than the same order from another supplier”

Helpful Report

Posted 1 year ago

“Order took weeks to arrive and one package had been torn open and contents could have easily fallen out.”

Helpful Report

Posted 1 year ago

“As soon as I ordered my Hunter rain sensor, then rec’d an email saying it was on backorder. It seems like you should inform customers of that before they pay. I did get it—- but seval weeks later.”

Helpful Report

Posted 1 year ago

“I am still waiting for my shipment to arrive. Looks like USPS diverted from Austin up to Temple. Looks like it's back in Austin, but I am still waiting,”

Helpful Report

Posted 2 years ago

“When a customer orders merchandise, they should receive frequent (weekly at least) of the status of their order. If the item is backordered from the manufacturer, an indication of when the item will be available should be provided. Letting your customer know that they will receive a weekly update (say on Fridays) until the item ships would help to relieve unneeded concern especially when the item ordered is part of a larger project.”

Helpful Report

Posted 2 years ago

“The product I ordered was fine. However the post-order SPAM i have recieved from this company is not only very distateful but is never ending.”

Helpful Report

Posted 2 years ago

Sprinkler Supply Store is rated 4.7 based on 5,564 reviews