Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,641 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,641 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 18th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipped my order wrong in the beginning but finally got it straight.”

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Posted 4 years ago

“I bought some sprinkler head check valves, but they are too big to normal sprinkler head, they can’t be used. Sorry, I am not a professional.”

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Posted 4 years ago

Hi Kinman - apologies for any confusion - the check valves that you purchased are listed as being specifically for Hunter Pro Spray heads. If you're trying to put them in a different type of head they definitely won't work. I'll follow up via email and we'll see if we can get things figured out for you so that you have the proper check valves for your system!

Posted 4 years ago

“I think it would be great if I could get the part that was suppose to be here on the 21st , it is now the 24th”

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Posted 4 years ago

Hi Paul, our apologies for the delay - it looks like USPS picked this package up from our Washington warehouse and then promptly lost it. We're sending out a replacement order to you today. Watch for the confirmation in your email. Denny ~ Customer Service Manager

Posted 4 years ago

“The policy for a restocking fee even though the items sent to me were defective makes me a one time shopper here. Never again”

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Posted 4 years ago

Hi Donald, thanks for the review. We don't charge a restocking fee in situations where we have sent out the incorrect products. Please contact our Customer Service Department directly at info@sprinklersupplystore.com in regards to the situation with your order and we'll get it resolved for you ASAP. Our apologies for any confusion.

Posted 4 years ago

“A little disappointed $20 for a little landscape light seems a bit high. And the light you sent me did not match the light I have or the light that you had in the picture.”

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Posted 4 years ago

“I find your shipping charge to be excessive - it will keep me from buying again - one paper ordinary envelope containing (4) toro male sprinkler heads with a charge of $8.50!”

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Posted 4 years ago

“My item arrived broken, however I was able to use heavy duty construction adhesive to help bond the corners. The box wasn’t crunched so I doubt it was damaged while in transit.”

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Posted 4 years ago

“There is nothing I can write about your company or the product that I ordered, because I haven’t received it yet.”

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Posted 5 years ago

Hi, thanks for your review. It looks like that one was shipped USPS and was held up along the way, based on the time it took to get from New Jersey to South Dakota. We're showing that it's on the truck for delivery to you today. Our apologies for the delay, and please don't hesitate to get back in touch if there's anything else that we can do for you.

Posted 5 years ago

“Frustrating… their on line photo if the product they shipped out Is not the same I received .. even though they say it’s the same model I ordered. They should post updated Photos of their products! on mint”

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Posted 5 years ago

Hi, Jack, thanks for your review. Our apologies for the confusion on this one, it looks like the manufacturer made an engineering change on this particular part that we weren't aware of until you had received the product and contacted us. We'll be updating our product pictures here shortly.

Posted 5 years ago

“Happy with the products received, the quick delivery and the price. Very unhappy with the unnecessary spam emails I have received since the order. I never buy from anyone who has badgered me with spam in the past. These guys are real close to being on that list of never buy from again. Please stop sending me unwanted emails.”

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Posted 5 years ago

“Slow. I have not received product yet.”

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Posted 5 years ago

Hi Richard - thanks for your review. Our apologies for the delay. It looks like we shipped this out the next business day from our Missouri warehouse, which would normally take about 3 days. It looks like today is day 7, and USPS finally has it on the truck for delivery today. Please don't hesitate to get back in touch if there's anything else that we can do for you.

Posted 5 years ago

“They sent the wrong sprinkler part originally which was corrected by Danny in their store and the correct package was sent out immediately , other than that the service was good and would use them again”

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Posted 5 years ago

“They have a lot of parts is stock and their web site is nice to navigate, but when I needed some verbal verification on sized and dimensions on a part I could not get them to return a call or email. Even after 3 attempts of each.”

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Posted 5 years ago

Hi Tracie - our apologies if we somehow missed you. I couldn't seem to locate any recent emails, only a few communications from late last year that we had replied to. I did see one recent call from your number with no message left and a second one with a voicemail that we attempted to get in touch with you about but didn't end up connecting on. We definitely take customer service seriously and do our best to contact everyone who tries to reach us, so, again, my apologies if we somehow missed you. Denny ~ Customer Service Manager

Posted 5 years ago

“Sent an email and picture yesterday. One of the zone valves I ordered came damaged. Waiting for a reply.”

Helpful Report

Posted 5 years ago

Hi John Thanks for getting in touch. I just did a search of our system and did not find an email from you. Could you please resend? Make sure you send it to info@sprinklersupplystore.com We'd be happy to take a look and get this resolved for you ASAP. All the best - Denny ~ Customer Service Manager

Posted 5 years ago

“Service was ok considering the COVID restraints.. I received all my order but 2 items. Order #169149, I still have not received TORO part MPR+ 12F quantity of 2 each and TVAN15, quantity of 7 each. If you are unable to supply, please refund the credit to me. Thank you Mike Grimes”

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Posted 5 years ago

Hi Michael - please double check your order confirmation, as we're not showing those particular parts to be on order #169149. According to our records, everything on that order has shipped and been received, but we'd be happy to take a closer look if you're still missing any items that you're showing on the order confirmation. Just let us know!

Posted 5 years ago

“Ordered Shut off valves over a week ago and still waiting”

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Posted 5 years ago

Hi Craig - thanks for your review. Looks like your order was shipped back on 7/29 - we would have sent an email to you that day with tracking. It was traveling from our New York warehouse to you in California via FedEx and is showing to be on the truck for delivery today. Please let us know if it doesn't arrive to you today and we'll be happy to follow up with FedEx.

Posted 5 years ago

“They have the right stuff, but it is a little hard to find, if you are new to their site. Shipping was slow compared to Amazon.”

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Posted 5 years ago

Hi Michael, thanks for your review. We're always looking for ways to improve the organization of the website, so please feel free to email us through the website with more details about your experience and how you feel that we could do better. With so many products, we can see where finding things might be overwhelming. I reviewed your order, and it would have typically arrived to you in about 3 days, but it looks like once it hit Florida it was an additional 4 days of getting pushed through the USPS system. Amazon does have about 100 more warehouses than we do across the country, but most in stock orders will typically arrive in about 3-4 days.

Posted 5 years ago

“As you requested, I have sent you the pictures of the Weathermatic S20PSA received in place of the Weathermatic S24BSA that should have been sent to replace the defective S24BSA (pictures as well) from the original Order #15535. Sprinkler store response: Thanks for contacting Sprinkler Supply Store. This automatic reply is just to let you know that we received your message and we’ll get back to you with a response as quickly as possible. Still waiting since November 2020.”

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Posted 5 years ago

“All in all a good experience. Good product selection, fair pricing and good customer service. My only issue is I did not get the parts I thought I was ordering. The ones that were sent will suffice, but the parts I ordered were a Lasco product, and I received a substitute brand.”

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Posted 5 years ago

“Returned for 10% gift card and link to card to use it does not work so I will need to do time calling customer service to make it work.”

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Posted 5 years ago

Sprinkler Supply Store is rated 4.7 based on 5,641 reviews