Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,614 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,614 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 18th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Returning only for 80% of the price, why?”

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Posted 5 years ago

“You should wait until I receive my order before you ask what I think about it. So far not much other than it takes a long time time.”

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Posted 5 years ago

Thanks for your review, Mark. Apologies for the confusion - what should have been a 1 day ship via USPS within New York State seems to have now taken a week, with stops in Michigan in between for some reason. The tracking is showing your shipment to now be back in New York. We're happy to just get another shipment out to you if it isn't delivered by today. Please just get in touch and let us know if you'd like us to do that.

Posted 5 years ago

“The store had inventory, so that is a good thing. Just a little disappointed in the 9 days for delivery. But I am sure I will order from them again.”

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Posted 5 years ago

Hi Matthew - thanks for your review. Our apologies for the delay in the delivery of your order. It looks like we shipped it within 24 hours, but the shipment was coming from California. I still would have expected that it would have arrived last week on Thursday or Friday, but it didn't arrive in Michigan until late in the day Saturday, and the holiday on Monday caused it to be even more late than anticipated. We hope that you'll try us again next time, as we have warehouses across the country and not everything typically comes from the California warehouse.

Posted 5 years ago

“Only one of the two valves I ordered work. Will try to fix, or I will return for replacement. Electrec's checked, water will not shut off.”

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Posted 5 years ago

HI Robert - thanks for the review. Please just get in touch if you're not able to get that valve going. We'll arrange for a return and get a new one out to you ASAP. Apologies for the confusion.

Posted 5 years ago

“Phone support is not available only email to contact company.”

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Posted 5 years ago

“They website didn’t say when the expected delivery time was. As a result, the piece didn’t come in time for the project and I had to find another solution using a different piece.”

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Posted 5 years ago

Hi Kyle - thanks for your review. That's something that we're currently working on and hope to roll out sooner than later. With 7 warehouses and so many SKUs, it's an involved task but we're hoping to roll that out ASAP. Our apologies that this one didn't arrive to you in time for your project.

Posted 5 years ago

“Order and delivery process were fine. But sprinklers I ordered (and the accompanying nozzels) were packaged horribly. The were rattling around in a much too large box, not protected at all. I've ordered in the past, and the packaging, boxing was much more efficient and secure.”

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Posted 5 years ago

Hi, thanks for your review! Our apologies for the packaging on your order. I've followed up with the warehouse that shipped your order and instructed them to be sure that they're shipping the product in properly sized boxes with ample packing material. We agree that your order shouldn't arrive to you bouncing around in the box when it reaches your door!

Posted 5 years ago

“The order process was good and the delivery service was timely. The only problem is that the valve I received is defective! The valve stays open all the time without power to it and will not close manually.”

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Posted 5 years ago

Hi Thomas, thanks for your review. Our apologies for the defective valve. You should be seeing an email with an order confirmation for the replacement. We're getting it out for you ASAP.

Posted 5 years ago

“Have not yet received the merchandise. Was not in my P.O. Box and tracking does not say what P.O. Box number it was delivered to.”

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Posted 5 years ago

Hi, thanks for your review. We've arranged for a new order to be shipped out to you, as the tracking is showing that the shipment was delivered to a PO Box and the address on the label was clearly a street address. Apologies for the confusion.

Posted 5 years ago

“It would have been nice to have the nut to keep the lock in place, had to go out and try to find the nut for the back of the lock. It took awhile to get here also.”

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Posted 5 years ago

Our apologies for the missing nut, it was most likely left off at the factory. We'll be following up via email to get this worked out for you. It looks like the order was shipped out the next day, but it definitely looks like there was a long delay in the shipping time once it was picked up by USPS.

Posted 5 years ago

“Speedy delivery and efficient, but because of not-so-obvious website, I ordered the wrong part.”

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Posted 5 years ago

“Parts delivered as expected. Took a long time to get them shipped out; not sure if that is typical as this is the first time I've ordered from them.”

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Posted 5 years ago

“Still haven’t received the item”

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Posted 5 years ago

Hi Eric - thanks for your review and apologies for the delay in your order arriving. I can see that your order was shipped on the 10th. We've been seeing a lot of delayed orders due to the increase in online shopping this year for the holidays as a result of the pandemic. Please get in touch if you've still not received it next week and we'll take a closer look.

Posted 5 years ago

“I ordered a part. SSS did not notify me they did not have it in stock. I received a flurry of marketing emails that were fun and friendly after the order. But nothing after that for weeks. Then, I sent an email to their complaint department and they finally responded that they did not have it in stock and asked if I wanted to cancel the order. I just wanted to know when to expect it and was not given a straight answer. Don't take an order if you have no idea how long it will take to fulfill it.”

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Posted 5 years ago

Hi, thanks for your review, and our sincere apologies for the confusion on your order. We actually investigated this, as our automated system would have typically sent out an email to confirm that the part was on backorder and the estimated turnaround time. It turns out that you were absolutely correct, that we had a period of a few days that we weren't aware of where customers were not receiving those notification emails. The system corrected itself, but our tech team is working now to determine how that happened and to assure that it doesn't happen again. Please note that getting straight answers from our manufacturers on arrival times for backordered parts has been difficult this year due to the pandemic, and, knowing that many of our customers are on tight schedules, we've been offering up front to cancel orders for customers who were unable to wait the several days it was taking to get an answer. All the best ~ Denny ~ Customer Service Manager

Posted 5 years ago

“I received an email saying the sprinkler valve was delivered last Wednesday but I have not receive anything!! Unable to give a proper review until I actually get the product! Please advise! Thanks”

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Posted 5 years ago

Hi Jack, thanks for the review. It looks like the first delivery notification was a bad scan on the part of FedEx, as their system is showing duplicate tracking information for this tracking number that picks back up and starts moving to you again starting on Thursday in Grove City, OH. According to that tracking, your order was delivered yesterday at 2:35pm. Please get in touch if that's incorrect and we'll be happy to take a closer look.

Posted 5 years ago

“Thought I was order from a place in Traverse city Michigan, that was close to Indiana. No it was shipped from New York. Did not expect it to take the long way around the Great Lakes.”

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Posted 5 years ago

Hi Dennis, thanks for the order and for your review. Our offices are in Traverse City, but we have multiple warehouses that we ship out of. We try to send each order to the closest location that has all of the parts on the order. It looks like a good portion of the delay on your order was the Labor Day holiday that Monday after your order shipped. Regardless, we apologize for any confusion.

Posted 5 years ago

“Severe delivery delays.”

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Posted 5 years ago

“Product ok, took a very long time to get items”

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Posted 6 years ago

“I appreciated all the communication I received about my order. It was good to know the status given that COVID has caused so many delays in production and shipping. I was disappointed to open the box and find that there were several dead spiders and webs in the sprinkler box I ordered. I imagine these are probably stored outdoors, but it would be nice to hose them down before shipping them. Luckily the spiders were dead, but still it was gross cleaning them out of the box.”

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Posted 6 years ago

Hi Shelby, thanks for your review. Our apologies, we do sometimes store these outside, but this is the first I've heard of spiders getting inside of the boxes. We'll contact the warehouses and ask them to please be sure to clear the valve boxes of spiders and their webs before shipping.

Posted 6 years ago

“Shipping took a little while but it’s understandable considering the circumstances and they emailed me to let me know that there would be a delay. When the products arrived, nearly half of the 12 mm Netafim cross fittings had holes in them (the plastic form injection site.) Unfortunately we didn’t notice the holes until after installation. Fun times replacing all of the broken ones.”

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Posted 6 years ago

Sprinkler Supply Store is rated 4.7 based on 5,614 reviews