Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,246 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,246 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

Write Your review

Tell us how Sprinkler Supply Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sprinkler Supply Store 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order was processed quickly and delivered on specified date. One item (Irritrol valve) was not included in shipment although the packing list said it was. Contacted SSS immediately and a replacement order (#119696) has been initiated.”

Helpful Report

Posted 7 years ago

Thanks for your review. My sincere apologies for the missed item in your order, we're getting the replacement out to you ASAP! Please don't hesitate to get in touch if you have any further questions or concerns. Have a great day! Denny ~ Sprinkler Supply Store

Posted 7 years ago

“There was trouble getting the correct quantity with the first order, however, Sprinkler Supply Store did make up the difference when I notified them. Consequently, I ended up with what I requested.”

Helpful Report

Posted 7 years ago

Hi Don - thanks for your review. My sincere apologies again for the error, please don't hesitate to get in touch if there's anything else that I can do for you. Denny ~ Customer Service Manager

Posted 7 years ago

“I am still waiting on parts exchange to order correct Parts this process is not user-friendly and it's taking far longer than I expected. Hope it works out and there are no more snafus.”

Helpful Report

Posted 7 years ago

Hi Jerry, thanks for your review. My apologies for any confusion, but I took a look at your return information and it has yet to arrive at our returns center. Please feel free to forward over tracking and I'll be happy to take a closer look. Denny ~ Customer Service Manager

Posted 7 years ago

“Very happy”

Helpful Report

Posted 7 years ago

“I ordered 3 parts, and one of the three was the wrong size. This was a small order, and the shipping costs almost as much as the parts themselves. However, the prices for the parts was very reasonable. For a big order, I will probably do it over the phone.”

Helpful Report

Posted 7 years ago

Hi Federico, thanks for your review. My sincere apologies if your experience with us wasn't what you had hoped. I'm not clear from reading your review whether we shipped you the wrong parts or if what you ordered just wasn't what you needed, but we'd like to make sure that we make it right for you either way. Please contact me via the website so that we can get this straightened out. Denny ~ Customer Service Manager

Posted 7 years ago

“Easy web site to find products”

Helpful Report

Posted 7 years ago

“Many of us have older model sprinkler systems. Your descriptions of parts are not sufficient to assist the buyer in ordering the correct replacement parts.”

Helpful Report

Posted 7 years ago

“Service was as I would expect from any internet vendor. Not particularly special or extraordinary. Have just started using the product. Have not required any other efforts from this vendor.”

Helpful Report

Posted 7 years ago

“to long on shipment!”

Helpful Report

Posted 7 years ago

Thanks for your review. My apologies for not meeting your arrival needs on this order. I can see that there were delays both on our side and from the shipping company. I hope you'll give us a chance to make it up to you. Please get in touch if there's anything that I can do to help make sure that your next experience with us is better. Denny ~ Customer Service Manager

Posted 7 years ago

“Shipped quickly and accurately”

Helpful Report

Posted 7 years ago

Hi Henry, thanks for your review. Please contact me if there was anything about your order that made it a "3" instead of a better rating. We'd love to know what we would need to do for a "4" or a "5." Denny ~ Customer Service Manager.

Posted 7 years ago

“Whoever did the shipping threw all the single pieces "every single piece" in one big bow and the tape was ripped. Glad nothing was lost. Why would you do that? Put the like items in a small bag so they stay together.”

Helpful Report

Posted 7 years ago

Hi Ronnie, thanks for your review. My sincere apologies, I agree that everything should be bagged and properly sorted. I am following up with the warehouse that shipped your order to review shipping procedures with them. Denny ~ Customer Service Manager

Posted 7 years ago

“Order was lost???? Don't understand how an internet order can get lost. Called a week later and it was found. Two weeks plus to receive an order is too long”

Helpful Report

Posted 8 years ago

Hi Russell, thanks for getting in touch. I totally agree that the turnaround time was unacceptable. We did have a small batch of orders that didn't transmit properly to our warehouse. We thought we had caught them all, but yours slipped through the cracks. Again, my sincere apologies. Denny ~ Customer Service Manager.

Posted 8 years ago

“Sprinkler Supply Store had the specific hunter sprinkler valve i was looking for and at lower price then they're competitors. The problem i had with them is that i never received any order confirmation or tracking information of any kind. I did receive emails congratulating me for joining and asking me to give them a thumbs up but not the order specific type. Yes i did check my spam folder. I will try them again.”

Helpful Report

Posted 8 years ago

Hi Steve, thanks for your review. Our automated emails are all sent out of the same system, so I'm not sure why you might receive some but not all of them. I'm passing this review over to our tech team to take a look and see why that might be. You can always contact us if you have any questions or concerns regarding an order. Denny ~ Customer Service manager.

Posted 8 years ago

“I have placed two orders with you. The first (117988) was sent usps and got to me in 3 days. My second order was placed on May 6 (118974). On May 8 I was notified that part of my order would be backordered; no expected delivery date was provided. Your system should be connected to your inventory so I would know not to order from you if I was in a hurry. I replied and asked that you send what you have. Instead, none of the backordered parts were sent. I ordered the backordered parts from Home Depot.”

Helpful Report

Posted 8 years ago

Hi, thanks for your comments. My sincere apologies, I can see that was my fault and I did accidentally cancel all of those off of your order. I obviously need to make sure that I'm double checking before canceling. I'm passing on the remainder of your comments to the tech team, we appreciate any feedback that can help us to upgrade our processes. Denny ~ Customer Service Manager.

Posted 8 years ago

“I was very pleasantly surprised when I discovered the valves that arrived were the preferred model rather than the replacement model that I chose due to back-order issues – Thank you. I would like to say my order experience would receive a “C” grade. Though I appreciate whatever you did to facilitate the preferred valve – I wrestled greatly over the time issue. I would say that COMMUNICATING during the process would have GREATLY eased my strain. I am DISAPPOINTED that ALL the PROMO codes I had were a complete moot point. I always used the Amazon Pay method and I NEVER once saw any place to put a PROMO code. I am disappointed because I had long anticipated 10% off this phase of my project – but it never happened. I was going to give you a “D“ grade, but the preferred valve bumped it up to a “C”. These are my candid comments that would affect my future use of your site. ALSO, the pictures and descriptions of items on your site are generally substandard. I almost always google each item on your site and view it on a competitor’s site so I can clarify both the description and see a blow-up photo. I hope you accept these comments as “constructive” criticism.”

Helpful Report

Posted 8 years ago

Hi Dave, I appreciate your candid comments. It looks as though there was just a short delay on the backordered valves on the order, and they arrived and shipped before you had contacted us regarding the change to your order. The box for the promo code is right below the listing of the parts when you first click the "your cart" link. I've passed your comments on to our tech team for review. We're always looking at ways to update our processes to better serve our customers. Denny ~ Customer Service Manager

Posted 8 years ago

“I was not that happy. Photo in the add showed four inspection valves for about $14.00. I only received one. I went back to look at the add and in fine print it said price was for single item purchase. Very missleading. I could have purchased a single inspection valve locally for less than half the price”

Helpful Report

Posted 8 years ago

Hi Thomas, thanks for your review. My apologies for any confusion, we're working on getting better photos up for some of the items on our website. I'm going to go ahead and issue you a credit back for this, I can understand the confusion. Denny ~ Customer Service Manager

Posted 8 years ago

“Great products, great pricing. Fulfillment or clarity needs a little improvement. My order was not fulfilled quickly enough for the shipping method selected. I had to purchase everything locally and return the entire order. Not only paying extra locally but had to pay a restock charge or receive store credit. Ouch! Make sure to verify stock on all items and verify SHIPPING DATE.”

Helpful Report

Posted 8 years ago

Hi Blain, thanks for your feedback. My sincere apologies if the order didn't arrive in a timely manner. I was looking into your tracking, it appears that we shipped everything within 24 hours of receiving the order but the shipment was held up due to a late UPS trailer. I'm not seeing anything showing that the order was returned to us or that a return authorization was requested. Please let me know if you need that set up. Denny ~ Customer Service Manager

Posted 8 years ago

“My original order was sent in a box that was poorly package and held together with lots of tape. There were pieces missing from the order. After two tries, I finally received all the parts that I purchased.”

Helpful Report

Posted 8 years ago

Hi Juan, my apologies again for your package being damaged in shipping. Thanks again for being willing to work with us in getting you the replacement order. Denny ~ Sprinkler Supply Store

Posted 8 years ago

“Shipping was fast, product was of good quality. Packaging could use some work though. I was expecting items to be separated within the box it was shipped in and not just haphazardly throw into a single bag. It makes double checking quantities easier and also saves the customer the headache of going through and separating it all.”

Helpful Report

Posted 8 years ago

Hi Chris, thank you for your review. My sincere apologies if the packaging did not meet your expectations. I will go over your order and share this review with our warehouse to assure that we do better in the future. Denny ~ Customer Service Manager

Posted 8 years ago

“The pay with amazon button seemed to not work. It logged in but wouldn't let me check out.”

Helpful Report

Posted 8 years ago

Hi Huxley, my apologies if you couldn't get the Amazon button to work. There may have been a temporary glitch with Amazon for a short time. Please feel free to contact us directly if you ever experience that again. Denny ~ Customer Service Manager

Posted 8 years ago

Sprinkler Supply Store is rated 4.7 based on 5,246 reviews