Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,614 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,614 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 18th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was initially sent the wrong Oetiker part. After some email exchanges where I was trying to send a picture of the wrong part, the problem was resolved. I received the correct part in a timely manner.”

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Posted 7 years ago

Hi Robin, thanks for the review. My sincere apologies again for the error. I'm glad that we could get it worked out. All the best! Denny ~ Customer Service Manager

Posted 7 years ago

“I received the correct sprinkler bodies but not the correct nozzles. I just sent an email so I hope to be back in action in a few days.”

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Posted 7 years ago

“The sprinkler box I bought was wrong size so to return it cost more than half what the valve box was so now I will always buy local don't purchase from them unless your 100% positive what your getting”

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Posted 7 years ago

Hi Robert, thanks for your review. This is actually fantastic advice. We are here to assist with any questions or concerns before you buy or to confirm that you're purchasing the correct product, just contact us via the contact info listed on the website. In your case, I'd be happy to waive the restock fee if you wanted to send that valve box back. Just let me know.

Posted 7 years ago

“I ordered from you because in the Past you delivered fed ex. USPS doesn’t deliver to my house in my rural area.”

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Posted 7 years ago

“I ordered product #526200 for my Hunter Front Panel and I could not get it to work. when I plugged it in nothing showed up on the face. tried again and again and still nothing.”

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Posted 7 years ago

Hi Oliver, thanks for your review. My apologies that the replacement front plate didn't solve your issue. You may have an AC or other problem that needs to be addressed in order to get your controller working. Please feel free to request a return at the "Returns Policy" link at the bottom center of our website, and you can contact me through the website for assistance on doing some trouble shooting on your controller. Denny ~ Customer Service Manager

Posted 7 years ago

“IMy order wa missing an item and I had a hard time getting anyone to answer the phone to resolve.”

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Posted 8 years ago

Hi Bob, thanks for getting in touch. I can see that you were taken care of via chat. I apologize if you weren't able to get through on the phone; I would recommend leaving a voice message. We're generally back to you within a few minutes, same day for sure. Denny ~ Customer Service Manager

Posted 8 years ago

“Question makes no sense.”

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Posted 8 years ago

“I like the wide variety of parts, but your delivery of the parts I have ordered is horrible, this will probably stop me from ordering anything else. All the other parts stores i have used have insured my parts arrived within 3 working days. this delay is causing serious effects on my grass in the 100 degree temps we"ve had. Lance Werber 785-819-6797”

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Posted 8 years ago

Hi Lance. My sincere apologies for any confusion. You should have received an automated email to notify you that one of the parts on your order (the 222700) was backordered. I've notified the warehouse to release the rest of the parts ASAP. Just let me know if you want to wait for the backordered part or cancel and get a refund. Denny ~ Customer Service Manager

Posted 8 years ago

“Order was on time and fairly priced”

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Posted 8 years ago

“The part I ordered turned out to be backordered. So it took a little longer to receive than expected. Otherwise everything was fine.”

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Posted 8 years ago

Thanks for getting in touch. My apologies for your order not arriving in a timely manner. We share in the frustration when a backorder isn't able to ship in time. It's our goal to get every order out as quickly as possible. I've made a note of your order and will be taking a look at the parts to see how we can make the turnaround quicker the next time. Denny ~ Customer Service Manager.

Posted 8 years ago

“I don't mind the bulk plastic bag packing for the nozzles, but have to mark the specs for each plastic bags. It waste my time to sort items out.”

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Posted 8 years ago

Hi, thanks for your review. I apologize for any inconvenience, this is something that the warehouses are already supposed to be doing. I'll be getting back in touch to review our shipping policies with them. Thank you for bringing this to my attention. Denny ~ Customer Service Manager.

Posted 8 years ago

“Order was processed quickly and delivered on specified date. One item (Irritrol valve) was not included in shipment although the packing list said it was. Contacted SSS immediately and a replacement order (#119696) has been initiated.”

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Posted 8 years ago

Thanks for your review. My sincere apologies for the missed item in your order, we're getting the replacement out to you ASAP! Please don't hesitate to get in touch if you have any further questions or concerns. Have a great day! Denny ~ Sprinkler Supply Store

Posted 8 years ago

“There was trouble getting the correct quantity with the first order, however, Sprinkler Supply Store did make up the difference when I notified them. Consequently, I ended up with what I requested.”

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Posted 8 years ago

Hi Don - thanks for your review. My sincere apologies again for the error, please don't hesitate to get in touch if there's anything else that I can do for you. Denny ~ Customer Service Manager

Posted 8 years ago

“I am still waiting on parts exchange to order correct Parts this process is not user-friendly and it's taking far longer than I expected. Hope it works out and there are no more snafus.”

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Posted 8 years ago

Hi Jerry, thanks for your review. My apologies for any confusion, but I took a look at your return information and it has yet to arrive at our returns center. Please feel free to forward over tracking and I'll be happy to take a closer look. Denny ~ Customer Service Manager

Posted 8 years ago

“Very happy”

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Posted 8 years ago

“I ordered 3 parts, and one of the three was the wrong size. This was a small order, and the shipping costs almost as much as the parts themselves. However, the prices for the parts was very reasonable. For a big order, I will probably do it over the phone.”

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Posted 8 years ago

Hi Federico, thanks for your review. My sincere apologies if your experience with us wasn't what you had hoped. I'm not clear from reading your review whether we shipped you the wrong parts or if what you ordered just wasn't what you needed, but we'd like to make sure that we make it right for you either way. Please contact me via the website so that we can get this straightened out. Denny ~ Customer Service Manager

Posted 8 years ago

“Easy web site to find products”

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Posted 9 years ago

“Many of us have older model sprinkler systems. Your descriptions of parts are not sufficient to assist the buyer in ordering the correct replacement parts.”

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Posted 9 years ago

“Service was as I would expect from any internet vendor. Not particularly special or extraordinary. Have just started using the product. Have not required any other efforts from this vendor.”

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Posted 9 years ago

“to long on shipment!”

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Posted 9 years ago

Thanks for your review. My apologies for not meeting your arrival needs on this order. I can see that there were delays both on our side and from the shipping company. I hope you'll give us a chance to make it up to you. Please get in touch if there's anything that I can do to help make sure that your next experience with us is better. Denny ~ Customer Service Manager

Posted 9 years ago

Sprinkler Supply Store is rated 4.7 based on 5,614 reviews