Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,316 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,316 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The last order I placed still says "processing" from a week ago. It says that one of the parts I ordered is on back order, but none of the other parts shipped yet for some reason. The delay has been a little unreasonable.”

Helpful Report

Posted 9 years ago

Hi Kyle My sincere apologies for any confusion, you should have received an automated email letting you know which parts were on backorder and that the remainder of the order was being held until those parts had arrived. I've looked into the order and will instruct our warehouse to partial ship the available items. You will be seeing an email shortly with tracking. It looks as though we're waiting on (5) PRN-F that are on backorder. We're happy to send those out when they arrive, but please get in touch if you're unable to wait and I'll be happy to cancel the remaining backordered items and issue you a credit back. Have a great day Denny Customer Service Manager Sprinkler Supply Store

Posted 9 years ago

“We were supposed to get a follow up email if our product was backordered -- however we did not get a follow up email. I called to find out where we were in the order process and they said the product was back ordered, that they would check on the status and call me back. Didn't get a call back, hopefully the part will come in soon and it will be shipped.”

Helpful Report

Posted 9 years ago

Hi Shannon, Thanks for your review. It appears that we're having a difficult time getting this particular item and I'm attempting to get an arrival date for you. I have another message in to our warehouse following up on a delivery date and will follow up with a call as soon as I have any information. Denny, Customer Service Manager, Sprinkler Supply Store

Posted 9 years ago

Sprinkler Supply Store is rated 4.7 based on 5,316 reviews