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Sprinkler Supply Store Reviews

4.7 Rating 4,728 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

Company Reviews

Product Reviews

4.7

Based on 4,728 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 14th December 2023

Sprinkler Supply Store 5 star review on 14th December 2023

Sprinkler Supply Store 5 star review on 8th December 2023

Sprinkler Supply Store 5 star review on 25th November 2023

Sprinkler Supply Store 5 star review on 20th October 2023

Sprinkler Supply Store 5 star review on 13th October 2023

Sprinkler Supply Store 5 star review on 12th October 2023

48

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m very disappointed in the item I received, I ordered a sprinkler but only received the shell without sprinkler head. I was expecting a complete sprinkler so that I could replace one that was broken. I believe I was taken advantage and feel cheated”

Posted 7 months ago

Hi George - thanks for your review. It looks like you bought a single Weathermatic spray head - if you're missing the nozzle, that part is sold separately. Regardless, reach out either via email at info@sprinklersupplystore.com or text 833-343-4590 with a photo of the item that you received and we'll get this figured out for you ASAP.

Posted 7 months ago

“Ordered and recieved confirmation on 7-21-2023. Tracked package on USPS tracking, it appears my order has not left your facility. Why?”

Posted 8 months ago

Hi Steven - thanks for your review. USPS picks up every day at that warehouse location, so it appears that they probably misplaced the shipment after receiving it. I've put together a replacement order for you - we'll ship it out ASAP. Our apologies for any confusion!

Posted 8 months ago

“Ordered 2" clamps, Received 2 1/2" clamps. I tried to get someone to correct the problem and got someone telling me they would close to 2". Good luck with that!”

Posted 9 months ago

HI David - you might have missed my follow up questions, as we had two text threads going at the same time at different numbers. I had asked some follow up questions I'm showing were never replied to. I went ahead and credited you back for the order - feel free to reach back out if you still need assistance selecting the correct clamps.

Posted 9 months ago

“I never received my order. The USPS tracking number said that it had been delivered on July 20th, but it wasn't.”

Posted 9 months ago

Hi Robert - thanks for the review. Just called and left you a message. A Mr Monsen contacted us and has your package. We verified the address with him, and he lives at the address that was provided as the shipping address on that order. So it sounds like we were given the incorrect shipping address. Regardless, I left his number in my voicemail and he's more than willing to work with you to get your package ASAP.

Posted 9 months ago

“Over one month for delivery”

Posted 9 months ago

“Wrong product sent. Corrective measures TBD.”

Posted 9 months ago

“ordered a part and the part was not what was ordered. called to complain so they said the correct part would be reordered--they sent the same incorrect part again!”

Posted 9 months ago

“Two attempts so far at getting the part that was ordered. First attempt delivered the wrong items and they were very good at sending a prepaid shipping label to get their parts back. Second attempt had the parts send to NJ (we live in Florida!). Still don't have the parts we ordered.”

Posted 9 months ago

Hi Pat - thanks for the review. I'm reaching out to the warehouse - I suspect they sent me the incorrect tracking for the replacement order. I'll be back in touch as soon as I hear back.

Posted 9 months ago

“Very slow delivery”

Posted 10 months ago

“Ordered item. Found out three days later that it was back ordered. When it finally showed up, the part wasn’t in the envelope. the envelope wore open in transit and it fell out. Can’t get ahold of anyone on the weekends to get a new part ordered”

Posted 10 months ago

Hey Tim - apologies for the damaged package. I placed a replacement order for you first thing this morning.

Posted 10 months ago

“The product was advertised as being available, but took weeks to arrive. If you need your part within the month you should shop elsewhere!”

Posted 11 months ago

“For me, one star is not even appropriate. I received the wrong item from what I ordered, provided the requested picture (twice) to show what I received 6 days ago and still have not received a reply as to what is being done. Additionally, another item was shorted 2 units -- this one seems that it will be rectified. Sprinkler Supply's shipping is not in sink with reality. Overall, a very frustration experience.”

Posted 11 months ago

“You sent me the wrong size cover, thanks a lot!”

Posted 11 months ago

“I ordered my order and received a total dif order tried several x to call and was only allowed to leave a msg which now one got back to me very disappointed My call back Num is 7188649489”

Posted 1 year ago

Hi Yakov - thanks for the review. We did attempt to return your call a but your voicemail box was full. I've responded to your email - we'll get this resolved for you as soon as we have heard back regarding the parts that you received.

Posted 1 year ago

“When you send the same wrong order three times in a row you are not the kind of business I want to deal with, I just want my money back and be done with it.”

Posted 1 year ago

“Took you long enough. There was no back order status. I thought you had just dropped the item from my order. I went on Amazon and bought replacements after waiting six weeks with no word.”

Posted 1 year ago

Hi Douglas - thanks for your review. Our apologies, it looks like we had some sort of glitch in our system that caused one of the parts on your order to not be sent to the warehouse for shipment. That was eventually corrected and the part was sent over for shipment. I've credited you back on the order due to the confusion. Denny ~ Customer Service Manager

Posted 1 year ago

“I have followed your return process and no one has responded.”

Posted 1 year ago

Hi Gisele, thanks for your review. I just took a look - your return request was entered on October 11th and authorized on October 12th. I just resent over the email authorizing the return with all of the information necessary to get your valve box back to us. Please get in touch directly via email or phone if you still aren't seeing it. Denny - Customer Service Manager

Posted 1 year ago

“Purchased some netafim tech line from Sprinkler Supply Store a few years ago. The product started failing several months ago. It has a five year warranty against failures. I contacted Netafim and they noted I needed to work with the store I purhased from. I reached out to Sprinkler Supply Store and Denny got in touch with my. He asked for photos of the failure and I provided them to him. He agreed to issue a store credit for my order. After I agreed, he ghosted me. I have emailed him 12 times since and set up three customer service calls and he has never called me. Pretty frustrating to be ghosted like this. Definitely would not recommend doing business with Sprinkler Supply Store--they do not stand behind the products they sell and have very shady customer experience.”

Posted 1 year ago

“prepare for our call.: I placed order a on July 22th order #194497-1 for the following item hunter blue in color HE050B25 0.5 GPH. I waited for item arrived instead u send me Emitter brown in color and the numbers on the brown Emitter are 2/8L I don't think this is the correct item I'm looking for 0.5 Emitters item listed below. It's up setting that a smiple order of Emitters get screwed up like this. Still wait on a call or my parts that I ordered”

Posted 1 year ago

Hi Bobby -apologies for the confusion - I called and left you a message last week that we'd be shipping out replacements for that incorrect shipment. I'll be following up via email with tracking as soon as I'm able to grab it from the warehouse. Denny - Customer Service Manager.

Posted 1 year ago

“Accidently ordered sprinklers with wrong shipping address. Sent two emails within minutes of the order and also called several times when store opened on following Monday informing them that I needed to change shipping address. They went ahead and shipped product without answering emails or phone messages. Had to spend additional money with Fed Ex to get shipment address corrected.”

Posted 1 year ago

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Sprinkler Supply Store is rated 4.7 based on 4,728 reviews