Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,242 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,242 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to order an FX Luminaire light fixture. I googled the exact product code and I clicked a link to your website. The exact finish that I wanted was pictured. I placed the order not realizing that the last 2 letters in the product code were not BS (natural brass) but BZ (bronze metalic). When the fixture came, I was suprised it was the wrong finish. I blame the website for not having the correct fixture color pictured...how hard is that to do? So I needed to send the fixture back at my expense ($20) and was hit with a 20% restocking fee (another $25). At no time during this process did Sprinkler Supply admit and contribution to the problem. This $45 hit was about a third of the cost of the fixture. Very disappointed!”

Helpful Report

Posted 2 weeks ago

Hi Steven - we definitely recommend that our customers read the product descriptions, as the manufacturer's stock product pictures aren't always accurate depictions of the actual color. Both the description on the website and your order confirmation would have definitely indicated that you ordered the Bronze Metallic version as opposed to the brass version. We weren't carrying the Natural Brass version at the time the order was placed, but when you contacted us about the return we added the part and sent you the link so that you could take advantage of our 110% store credit option. That would have eliminated the restocking fee and given you an additional $13.31 to offset the cost of shipping the incorrect part back to us.

Posted 1 week ago

“bad system, late”

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Posted 1 month ago

“first purchase was positive. Customer service promptly returned my phone calls of inquiry and items ordered received quickly. Last two orders absolutely terrible repeated phone calls to customer service inquiring about status of order never returned. Neither order has been received now more than seven days after the initial order will not again purchase from this supplier.”

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Posted 1 month ago

“Order a 1-1/2" 22 degee pvc elbow, got 45 degree. You were suppose to correct order but I've seen or heard anything.”

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Posted 2 months ago

Hi David - thanks for your review. Looks like we emailed you on 4/10 at the email address you left for your order that the replacement had shipped. The tracking is showing that you received the replacements on 4/12. Our apologies for any confusion - reach back out if there's anything else that we can do for you.

Posted 2 months ago

“I ordered items in images was no size diagram pcv swing dripping bought the items for $33 they deducted % on top I paid return the items USP $14.60 I lost almost $27. No more business with sprinkles supply.”

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Posted 2 months ago

Hi Simon - thanks for your review. Looks like you ordered some 3/4" to Swing tees. "Swing" refers to swing pipe, also called funny pipe, which is always 1/2". The size was all listed properly on the website, but I did go in and tweak the listing for a little better clarity. You ordered 18 but returned 17 - we didn't take a percentage in this case, you were credited back in full for the returned parts on your order.

Posted 2 months ago

“Never received my order”

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Posted 7 months ago

Hi Ryan - thanks for your review. We reached out on 10/31 via email asking for an updated address from you as the packaged was returned back to us as undeliverable. Send us a USPS friendly address and we'll be happy to get this back out to you.

Posted 7 months ago

“Received incorrect part. Reached out to let you know it was not as pictured in the product listing. No response.”

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Posted 8 months ago

Hi Chris - thanks for your review. We responded to your email on Sep 24, 9:41 AM requesting photos of the item that you received so that we could verify and get this resolved for you. We still have not received photos. Please send ASAP and we'll be happy to take a look.

Posted 8 months ago

“I did not get the nozzels.”

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Posted 8 months ago

Hi Jawald - thanks for your review and our apologies for any confusion. The nozzles are sold separately as mentioned in the product description, as there are a number of different MP Rotators available. Please reach out with what sort of arc and distance you're looking for and I'll be happy to send you a link to the proper nozzle and a free shipping code for your order due to the confusion.

Posted 8 months ago

“I ordered a new solenoid, Order No. #242218, for a Toro sprinker and received a used , broken part. I contacted Sprinkler Supply last Thursday and was told a new replacement was being shipped but I have still not received an email with any tracking info to confirm.”

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Posted 9 months ago

“High prices and poor customer service.”

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Posted 10 months ago

“Terrible customer service. I have been trying to resolve 2 issues and I can not get an answer back.”

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Posted 11 months ago

Hi David - thanks for your review. I responded to your email on 6/21 asking if you could please send over a photo of the item you were contacting us about and have never received a response back. Please send over that photo and we'll be happy to get this resolved for you ASAP. Denny ~ Customer Service Manager.

Posted 11 months ago

“First time ordering and received the wrong item. Ordered 1 1/2"×24" threaded pipe and received 1/2"×24".”

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Posted 11 months ago

Hi Matthew - thanks for your review. I received your email this morning and am working with the warehouse to get the correct items out to you ASAP. I'll follow back up privately once I know the replacement shipment is going out.

Posted 11 months ago

“Took my money and ran. No product and no returned messages. I am fixing to have to turn them in to the authorities to get my money back. RUN FAR FROM THIS PLACE, TOTAL FRAUD.”

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Posted 1 year ago

Hi Stanley - thanks for the review. Looks like we went back and forth on emails at the end of last week regarding the shipping status of your backorder order and promptly canceled on the 11th per your request and an automated email went out to notify you of the cancelation. The refund generally takes about 24-48 hours to show up your payment method. Let us know if you need the confirmation number for the credit to follow up with your credit card company.

Posted 1 year ago

“Would love to give you a review, but supposedly shipped on 6/4 and still have no received the part. Shipping process has room to improve.”

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Posted 1 year ago

Hi Ronald - thanks for your review and our apologies for the delay. Your order was placed on the 3rd and shipped promptly on the 4th. From there it looks like it has been tossed around the USPS system for the past 8 days, but the tracking is showing it's out for delivery today. Reach back out if you don't receive it and we'll get a replacement order out for you ASAP.

Posted 1 year ago

“Ordered a part charge my card Over a week ago, no information on whether it's shipped. It's if we check on the website it says they will email us when it ships. I have called and emailed them several times to find out if the part is in stock or what the situation is. They're answering machine says they will call back within one day. I've been waiting seven for a call back. No call back. Have left several messages and several emails. Very dissatisfied”

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Posted 1 year ago

Hi Barbara - our apologies for any confusion. I checked in our CRM system and see one call at 11:09EST on Wednesday followed by an email at 11:20 the same day. I was on the phone helping another customer at that time but did respond to the email at 11:22 to let you know the part was still on backorder and we're expecting it to arrive sometime late next week or early the following, which is right in line with the "10+ Day Delay" status showing on the product page. https://sprinklersupplystore.com/products/hunter-981700sp-hunter-replacement-transformer-for-icc2-hcc-i-core?variant=40179141476412 I do see two additional calls last night after hours. We'll be happy to cancel the order and credit you back if you're unable to wait. Just let us know.

Posted 1 year ago

“I’m very disappointed in the item I received, I ordered a sprinkler but only received the shell without sprinkler head. I was expecting a complete sprinkler so that I could replace one that was broken. I believe I was taken advantage and feel cheated”

Helpful Report

Posted 1 year ago

Hi George - thanks for your review. It looks like you bought a single Weathermatic spray head - if you're missing the nozzle, that part is sold separately. Regardless, reach out either via email at info@sprinklersupplystore.com or text 833-343-4590 with a photo of the item that you received and we'll get this figured out for you ASAP.

Posted 1 year ago

“Ordered and recieved confirmation on 7-21-2023. Tracked package on USPS tracking, it appears my order has not left your facility. Why?”

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Posted 1 year ago

Hi Steven - thanks for your review. USPS picks up every day at that warehouse location, so it appears that they probably misplaced the shipment after receiving it. I've put together a replacement order for you - we'll ship it out ASAP. Our apologies for any confusion!

Posted 1 year ago

“Ordered 2" clamps, Received 2 1/2" clamps. I tried to get someone to correct the problem and got someone telling me they would close to 2". Good luck with that!”

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Posted 1 year ago

HI David - you might have missed my follow up questions, as we had two text threads going at the same time at different numbers. I had asked some follow up questions I'm showing were never replied to. I went ahead and credited you back for the order - feel free to reach back out if you still need assistance selecting the correct clamps.

Posted 1 year ago

“I never received my order. The USPS tracking number said that it had been delivered on July 20th, but it wasn't.”

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Posted 1 year ago

Hi Robert - thanks for the review. Just called and left you a message. A Mr Monsen contacted us and has your package. We verified the address with him, and he lives at the address that was provided as the shipping address on that order. So it sounds like we were given the incorrect shipping address. Regardless, I left his number in my voicemail and he's more than willing to work with you to get your package ASAP.

Posted 1 year ago

“Over one month for delivery”

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Posted 1 year ago

Sprinkler Supply Store is rated 4.7 based on 5,242 reviews