Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 4,757 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 4,757 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very poor customer service -- no communication --- the powers that be handling their online ordering---- will just cancel your order several days after you placed the order (paid ) **** no email -- no phone call-----nothing.”

Helpful Report

Posted 3 years ago

Hi Eric, thanks for the review. We emailed you yesterday morning at 11:05 am EST to notify you that the Hadco Photocell on your order had been discontinued and was out of stock and, as we are no longer able to source that part, we were promptly canceling your order. You might want to take a look in your spam folder. We'd be happy to forward over a screen shot if you'd like to see it. Apologies for any confusion.

Posted 3 years ago

“Hi, I have been trying to get a special Netafim Part since June. When I emailed Denny he was nice, but gave me the wrong part number. I spoke to someone in technical support at Netafim. The part I need is: 25AP21121-120 Red rings 1- 1 1/2 in LONG filter No replies to emails or phone calls since June. I would order from another company but need to use the return credit. When you order the wrong part they charge you a 25% restocking fee unless you accept a credit. Would love to get this resolved ASAP.”

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Posted 3 years ago

“Bad deal, I received the wrong items, emailed my problem and as yet have received no response. Looks like shipping error as my shipment had my order with correct items on paper included in box. When am I going to get a response?”

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Posted 3 years ago

Hi John, thanks for getting in touch. Your email arrived to us last night after hours. We're currently working through the day's emails and will respond to you and get your problem resolved by the end of the day. Apologies for the error on the order. Denny ~ Customer Service Manager

Posted 3 years ago

“It took forever to be delivered”

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Posted 3 years ago

“Took to long to ship. Tried to cancel too many hoops and then all of sudden it ships. Covid is no excuse last resort to use again”

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Posted 3 years ago

“Website would not process 15% new customer discount. I reached out for assistance but was told it must be my browser. Never did get a discount. Will not shop here again.”

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Posted 3 years ago

Hi Jeffrey, thanks for your review. Apologies for the confusion, - I just reread our email exchange and I hadn't realized that you had already placed your order when you had contacted us. I was trying to determine which browser you were using so that I could pass that info on to my tech team. I've gone ahead and issued you that 15% off. Again, my apologies for any confusion. Denny ~ Customer Service Manager

Posted 3 years ago

“I was NOT HAPPY because it was stated that I would receive my merchandise in 5-7 days and I received it in 12 days. NOT HAPPY”

Helpful Report

Posted 3 years ago

Thanks for your review. Our apologies if we weren't able to deliver your order in your anticipated time frame. I would appreciate it if you might be able to get back with me and let me know where you saw that order would arrive in 5-7 days. With all of the delays in the supply chain, our warehouses, and the shipping companies as a result of the pandemic, we've instructed our reps not to give solid arrival dates.

Posted 3 years ago

“Terrible service! They act bugged if you need help! Won’t go back! 👎”

Helpful Report

Posted 3 years ago

Hi, thanks for placing your review. We were able to find an order for you dating back to April, but weren't able to locate any communications from you in our system. We'd like to discuss your experience further if you'd be willing to get in touch. If so, please feel free to email or call using the contact info on our website. All the best. ~ Denny - Customer Service Manager.

Posted 3 years ago

“Received the wrong product....emailed and called/left voice-mail with no return email or call. Now I have a $60 item that is not correct and I cant use, in addition to still needing the correct item. Still nothing.”

Helpful Report

Posted 3 years ago

Hi Kayla, I responded to your email the first thing yesterday morning and asked if you could verify the part number for the incorrect product that you had received. I have a replacement order in the works, I just need to determine exactly what you received so that I can determine if we need to call it back or not. Please check your email. Denny ~ Customer Service Manager

Posted 3 years ago

“You know this is my second order from you and I have yet to receive the materials which were due on Wednesday. The were either in Phoenix or Tucson AZ on Wednesday so delivery was rescheduled for Friday and now they are in Ft. Worth TX. Scheduled for Monday Delivery. It's a strike out for you guys. I need my materials when I order them and when you say you have them going out the next day I plan and expect that to happen.”

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Posted 3 years ago

Hi James, thanks for getting in touch. Apologies for any confusion, but we are definitely not promising shipping and delivery dates at the moment. Our warehouses are all working as hard as they can to get orders out as quickly as possible, but we have a note directly in the shopping cart stating there will be potential delays on orders due to the current pandemic situation. I apologize if we somehow gave you the impression that the situation was otherwise, but we've posted info on our website and sent out emails to notify customers of these shipping delays. Denny ~ Customer Service Manager

Posted 3 years ago

“Late , unpacked tubes, never again”

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Posted 3 years ago

“Ordered two weeks ago, items still aren't here. :-(”

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Posted 3 years ago

“I have an out of the box NON-working Irritrol TC-6EX-R 3 Emails & 3 Please help Phone message . No Response & No help.”

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Posted 3 years ago

Hi Patrick - we responded to your email about 11am this morning. Mondays are our busiest days due to all of the messages that we receive over the weekend, and there's generally no need to contact us more than once during the day. We do respond to all messages, it just sometimes takes a little time to get back with everyone. Please review our message back to you and let us know how you'd like to proceed. All the best, Denny ~ Customer Service Manager

Posted 3 years ago

“EXTREMELY DISAPPOINTED! I placed the order 5/25/20 was told about the back order on the pump which I responded to and said that was fine. BUT, I said that I needed the diaphragm ASAP because it was holding up a job from being finished. I did not hear from anyone so I assumed that it would be shipped out immediately. WRONG!! IT TOOK 3 WEEKS!!!”

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Posted 3 years ago

“Takes forever to get your order shipped this is the second time if you pay for 3day shipping your order doesn’t leave their warehouse for 3days so don’t waste your money and don’t bother calling no one answers”

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Posted 3 years ago

Hi Rob, thanks for getting in touch. Apologies if there was some confusion, but we don't offer three day or any other expedited shipping on our website. We've placed notices in our shopping cart and sent out follow up emails to notify our customers that some orders will be shipping out late due to the COVID19 situation. Many of our warehouses are socially distancing and are working to get caught up. We're happy to cancel the order if you're unable to wait, just let us know.

Posted 3 years ago

“I am waiting for my order 3 weeks. To long time for shipping !!!”

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Posted 3 years ago

“It's a month out and I still havn't recieved my order! I understand that things are backed up, but I would have liked to know when I ordered that it would take over a month for the order to arrive!”

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Posted 3 years ago

Hi Jon, apologies if we weren't able to get the product to you as quickly as you were hoping. The order referenced here was placed on May 17 and the remaining parts are scheduled to arrive you you today, which puts us two days shy of three weeks. I agree that it's an exceptionally long time to wait for an order, and we're finally starting to see our turnaround times decrease after being required to take measures to protect our staff from the COVID19 pandemic. These longer turnaround times will completely disappear once we're able to fully staff our warehouses again.

Posted 3 years ago

“I tried to cancel my order minutes after i places it and they completely ignored my request and shipped it anyway”

Helpful Report

Posted 3 years ago

Hi Leslie, thanks for your review. I did a search when you initially contacted us about this and again this afternoon, and we were unable to locate any communication from you asking to cancel the order. Regardless, I just credited you back in full for the order and apologize for any confusion.

Posted 3 years ago

“Never received my order or my replacement order from Denny. Will never use this "supply" store again.”

Helpful Report

Posted 3 years ago

“Inadequate inventory seems to be the problem with your store. You ship items in stock quickly, but unless the customer receives all of the order, the project can not be started and completed. This makes your store useless to the customer. I suggest, on long lead time items, offering substitution products, such as a different brand, drip tube 6" on center instead of 12". Anything that will allow a project to move forward. On line purchases are more convenient and cheaper than local supply houses but not worth the wait if products can not be obtained in a timely manner.”

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Posted 3 years ago

Hi Charles, thanks for your constructive criticism. Accepting backorders gives our customers access to parts that they might not otherwise be able to order, as many of these products aren't top sellers and many stores don't carry them. We post the stock status on each product page (either "In Stock" with the quantity or "Ships in 7-10 days" for backordered parts). We also have a notice in the shopping cart pointing out that there are backordered parts on the order, and then also follow up after the order gets placed with an email that once again points out the backordered items and offers instruction to contact us to make adjustments if necessary. Our business ramped up about 6 weeks earlier than expected this year due to the COVID19 situation and people being home to repair their own sprinkler systems. Between that and delays from the manufacturers in shipping product, we've definitely seen more backordered items than usual on our website this spring. We are getting product in as quickly as we can and doing our best to notify our customers of the situation, but this is certainly not a typical spring season for our company. We apologize for any inconvenience this may have caused with your order.

Posted 3 years ago

Sprinkler Supply Store is rated 4.7 based on 4,757 reviews