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Sprinkler Supply Store Reviews

4.7 Rating 4,758 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

Company Reviews

Product Reviews

4.7

Based on 4,758 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 23rd April 2024

Sprinkler Supply Store 5 star review on 23rd April 2024

Sprinkler Supply Store 5 star review on 14th December 2023

Sprinkler Supply Store 5 star review on 14th December 2023

Sprinkler Supply Store 5 star review on 8th December 2023

Sprinkler Supply Store 5 star review on 25th November 2023

Sprinkler Supply Store 5 star review on 20th October 2023

50

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Many of the products sold on the website are on back order, so expect to wait a while for your part. Had a very negative experience with this company. They charged my credit card for two parts that were on back order. Then they cancel my purchase without anything other than an automated email that my order was canceled. I still haven’t seen the credit back to my credit card, so I will be disputing the charge. Definitely lost my business going forward. I’ll pay more money for better service.”

Posted 4 years ago

Hi Casey, I'm glad that we were able to connect on this directly to get it worked out and appreciate your understanding. Please don't ever hesitate to get in touch with me personally if you ever need to get in touch. We do take customer service seriously here, especially when it's clear that we've fallen short of the goal. Denny ~ Customer Service Manager

Posted 3 years ago

“I ordered a sprinkler Valve on 4.6.2020 and have not received it. Cannot water my lawn since then. Why not??”

Posted 4 years ago

“They shipped the wrong item. Now having a difficult time returning it back. No customer service. Called 10 times and they said they will look into the matter.”

Posted 4 years ago

Hi Mohit, thanks for getting in touch. We're currently working with the manufacturer on this to get verification, as they appear to be sending out the newer version of the controller you ordered in the boxes of the older controllers. At this point, we're trying to see if we can get you the proper controller. We'd be happy to send you a prepaid label for return and credit you back upon arrival, just let us know. Denny ~ Customer Service Manager

Posted 4 years ago

“Customer service is horrible and products ordered took over a month to receive and was just told sorry for you. All communication was initiated by me vs letting me know what all was going on with my order as well. Plenty of other companies out there to use besides you to finish all my supply needs for my new system.”

Posted 4 years ago

Hi Ben, my apologies that we weren't able to provide you the valve boxes in a more timely manner. We were in a situation where the backordered parts were scheduled for manufacture and took longer than normal to provide. Our only real option in these cases is to offer order cancelation and issue a refund or wait out the manufacturer for the parts. Customer service is the most important aspect of our business, and I'll be reviewing your correspondence with our team to assure that we are doing our best to serve our customers in the best way that we can. All the best, Denny ~ Customer Service Manager

Posted 4 years ago

“Order product on a Sunday and called them first thing Monday morning told the representative I needed product by no later than Thursday he assured me I would have it Product did not arrive until the following Monday product did not arrive until the following Monday As a result I was forced to go to my local Home Depot and purchase the material I needed at an additional cost and then the sprinkler store wants to charge me 20% restocking charge on top of the fact that I have to pay $26 to ship the product back door this is not customer service I would strongly advise against using this company”

Posted 4 years ago

Hi Mike, my sincere apologies, I took a look at your order and can see that it was packed and ready for shipment on Monday the 19th as promised but didn't get picked up by UPS until the next day. I'd be happy to work with you on the return and waive the restocking fee. I'll get in touch privately and we'll get this resolved for you. Denny ~ Customer Service Manager

Posted 4 years ago

“every thing went very good”

Posted 4 years ago

“I was disappoint in the refund. I know it’s your policy, but I don’t usually have to return items from suppliers & was shocked with the bottom line of the refund. I just need to shop with vendors that have better return policies.”

Posted 4 years ago

Hi Sue, I appreciate your honest feedback. We do charge a 20% restock fee, but we try to offset that by also offering 110% store credit for customers who are willing to spend their money back on our website. Since most sprinkler systems are going to require some sort of replacement parts every year or so, we feel that it's a good deal for most of our customers. Denny ~ Customer Service Manager

Posted 4 years ago

“The wrong parts were shipped to me. The company wants to charge me a 20% restocking charge for their mistake. So in addition to sending the wrong parts, they want me to pay extra. What kind of service is this??”

Posted 5 years ago

Hi Robert, my apologies for any confusion and the incorrect parts on your order. We'll actually be following up with a prepaid label to cover the cost of the return of the RVAN nozzles. We can either credit your order back in full or send out the proper heads. Please get back in touch and let us know which one you would prefer.

Posted 5 years ago

“Company sent wrong part!! Sent rainbird instead of a Toro part. Reported problem on their website but they never responded, Buy else where!!!”

Posted 5 years ago

Hello, thanks for your review. My apologies for any confusion, we received your email and had responded asking if you could send over a photo of the incorrect part just for verification. We're happy to issue you a credit back as requested without requiring the item to be returned, we just need the photo to confirm. All the best...Denny ~ Customer Service Manager.

Posted 5 years ago

“ordered a 1 inch inlet pop-;up sprinkler, received a 1.5 inch inlet. Not good”

Posted 5 years ago

Hi Caleb, thanks for your review. I called and left you a message this morning so that we can take a look and get this taken care of for you. The inlets tend to flange out on these heads and they can be hard to measure. There are only a small number of really large industrial sprinkler heads with a 1 1/2" inlet, so I'm thinking we might need to verify the measurements of your existing head and the one you got as a replacement. Please call and we'll get you taken care of. Denny ~ Customer Service Manager

Posted 5 years ago

“To begin the pictures falsely advertises product. Secondly the customer service follow up is absolutely horrible. Good luck trying to get ahold of an actual person to discuss the issue you can wait for a terenty it will not happen. You'll get an automated system and you have the ability to leave voicemail but you will not get a return call only a general email which gets you nowhere. Get ready when you send product back to not only pay your shipping but also a 20 percent restocking fee. I would highly recommend shopping elsewhere.”

Posted 5 years ago

Hi, thanks for your review. I apologize for any confusion, I'm showing that the photo is correct, but it's a replacement front panel for a controller and can see how it was confused with a full controller. We've reviewed the listing - the term "station module" that the manufacturer uses is no doubt confusing, and we're changing the description on all of those replacement parts to "front panel replacement" to make it a more accurate description. I appreciate you pointing this out to me, and will make sure that you receive 100% credit back on your return. I'm not able to credit above and beyond on your payment method, but will also be issuing you $20.00 in store credit to offset the return shipping. I apologize if you weren't able to get through to us as quickly as you were hoping, I did a search of our system and did find one phone message that was followed up with an email from you 10 minutes later. Since you were looking for information on returning the item, I had sent you the link to our online return request form and thought you had been taken care of and didn't respond to the call as well. I do recommend that customers leave a message right away if they aren't able to reach us, we do occasionally experience heavy call traffic but do strive to respond to all messages ASAP. Denny ~ Customer Service Mangager

Posted 5 years ago

“Controller box looked as though it had been previously opened/returned no electrical cord for controller”

Posted 5 years ago

Hi Stephen, thanks for your review. Everything that we sell is new from the manufacturer, but please send photos over to info@sprinklersupplystore.com and I'd be happy to take a look. You ordered an outdoor controller that is meant to be hard wired, so it wouldn't have come with an electrical cord. We recommend electrical pigtails for customers who want to plug those into a wall socket. Denny ~ Customer Service Manager

Posted 5 years ago

“It's been 15 days since I ordered the sprinkler control, and STILL have not received my order. Will I ever get it?”

Posted 5 years ago

Hi Leland, thanks for your review. My apologies for any confusion, I just checked your tracking and it looks as though your order was rejected due to the address and is on its way back to us. I'll be getting in touch privately so that we can get this resolved for you ASAP. Denny ~ Customer Service Manager

Posted 5 years ago

“Worst sprinklers i have ever had. Dead spots in the grass everywhere. I have always thought Hunter had superior products these heads are junk.”

Posted 5 years ago

“Not going to pay $7.99 shipping for a $.79 item”

Posted 5 years ago

“How can I review something I have not received. This is the second time you sent a review request maybe you need to check out if the customer has received the shipment before filling up there e-mail.”

Posted 6 years ago

“I ordered before going on vacation. I'm back, and can't find my order. I attempt to use your website and the links for "Order History" and "Order Status" are not working. I have my order number, but there is no place in which you can input such data to check on the status of an order.”

Posted 6 years ago

Hi Richard, thanks for getting in touch. My apologies for any difficulties getting logged in and seeing your order, I've followed up privately with tracking information. I wasn't able to recreate the error that you had experienced, the links seem to be working fine, but I'm forwarding on a message to my tech team to take a look. Denny ~ Customer Service Manager

Posted 6 years ago

“In this day and age, to not return 100% of a customer's money when they return an item, at their own expense, is ridiculous. I did not expect to be reimbursed for the original shipping charge, but I did expect to receive back the full cost of what I returned to you. A 20% "restocking fee" is ridiculous. I see why you are not a member of the BBB.”

Posted 6 years ago

Hi Mark, thanks for your review. I just placed a note in your return authorization to give you a full refund back to your card when we receive back the parts. It looks like you might also want to consider using the 110% store credit option if you're still wanting to order the properly threaded MP Rotators. Just drop me a line if you'd like me to change my return note. Have a great day! Denny ~ Customer Service Manager

Posted 6 years ago

“It took well over 6 weeks to receive the parts I ordered, however I was immediately charged for the order. Customer service only responds when they have good news to tell you, otherwise they "accidentally" forget to reply to any inquiries about a shipping date. Very disappointing service all around.”

Posted 6 years ago

Hi Joseph, thank you for your review. I'm looking into your orders and can see that we had one earlier this year where we had 10 diaphragms that took an extremely long time to arrive. We did ship everything that was available right away. I have to accept responsibility for the missed communication on getting back to you regarding the longer wait on those, I can see that I put in the request to the manufacturer for an update and neglected to pass that information on to you once I had news on the arrival date. My sincere apologies, we do take customer service very seriously here and I will take measures to make sure that this type of thing doesn't happen again. Denny ~ Customer Service Manager

Posted 6 years ago

“It took well over a month to receive my order, with little to no communication from the company. The only time I received any information was after asking where my product was. Very disappointing and looking to find a new supplier with a faster turn around time and more communication.”

Posted 6 years ago

Hi Joseph, I can see that this is a duplicate review from your message above. Please let me know if there's anything I can do for you. Have a great day! Denny ~ Sprinkler Supply Store

Posted 6 years ago

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Sprinkler Supply Store is rated 4.7 based on 4,758 reviews