Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,614 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,614 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 18th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would love to give you a review, but supposedly shipped on 6/4 and still have no received the part. Shipping process has room to improve.”

Helpful Report

Posted 2 years ago

Hi Ronald - thanks for your review and our apologies for the delay. Your order was placed on the 3rd and shipped promptly on the 4th. From there it looks like it has been tossed around the USPS system for the past 8 days, but the tracking is showing it's out for delivery today. Reach back out if you don't receive it and we'll get a replacement order out for you ASAP.

Posted 2 years ago

“Ordered a part charge my card Over a week ago, no information on whether it's shipped. It's if we check on the website it says they will email us when it ships. I have called and emailed them several times to find out if the part is in stock or what the situation is. They're answering machine says they will call back within one day. I've been waiting seven for a call back. No call back. Have left several messages and several emails. Very dissatisfied”

Helpful Report

Posted 2 years ago

Hi Barbara - our apologies for any confusion. I checked in our CRM system and see one call at 11:09EST on Wednesday followed by an email at 11:20 the same day. I was on the phone helping another customer at that time but did respond to the email at 11:22 to let you know the part was still on backorder and we're expecting it to arrive sometime late next week or early the following, which is right in line with the "10+ Day Delay" status showing on the product page. https://sprinklersupplystore.com/products/hunter-981700sp-hunter-replacement-transformer-for-icc2-hcc-i-core?variant=40179141476412 I do see two additional calls last night after hours. We'll be happy to cancel the order and credit you back if you're unable to wait. Just let us know.

Posted 2 years ago

“I’m very disappointed in the item I received, I ordered a sprinkler but only received the shell without sprinkler head. I was expecting a complete sprinkler so that I could replace one that was broken. I believe I was taken advantage and feel cheated”

Helpful Report

Posted 2 years ago

Hi George - thanks for your review. It looks like you bought a single Weathermatic spray head - if you're missing the nozzle, that part is sold separately. Regardless, reach out either via email at info@sprinklersupplystore.com or text 833-343-4590 with a photo of the item that you received and we'll get this figured out for you ASAP.

Posted 2 years ago

“Ordered and recieved confirmation on 7-21-2023. Tracked package on USPS tracking, it appears my order has not left your facility. Why?”

Helpful Report

Posted 3 years ago

Hi Steven - thanks for your review. USPS picks up every day at that warehouse location, so it appears that they probably misplaced the shipment after receiving it. I've put together a replacement order for you - we'll ship it out ASAP. Our apologies for any confusion!

Posted 3 years ago

“Ordered 2" clamps, Received 2 1/2" clamps. I tried to get someone to correct the problem and got someone telling me they would close to 2". Good luck with that!”

Helpful Report

Posted 3 years ago

HI David - you might have missed my follow up questions, as we had two text threads going at the same time at different numbers. I had asked some follow up questions I'm showing were never replied to. I went ahead and credited you back for the order - feel free to reach back out if you still need assistance selecting the correct clamps.

Posted 3 years ago

“I never received my order. The USPS tracking number said that it had been delivered on July 20th, but it wasn't.”

Helpful Report

Posted 3 years ago

Hi Robert - thanks for the review. Just called and left you a message. A Mr Monsen contacted us and has your package. We verified the address with him, and he lives at the address that was provided as the shipping address on that order. So it sounds like we were given the incorrect shipping address. Regardless, I left his number in my voicemail and he's more than willing to work with you to get your package ASAP.

Posted 3 years ago

“Over one month for delivery”

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Posted 3 years ago

“Wrong product sent. Corrective measures TBD.”

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Posted 3 years ago

“ordered a part and the part was not what was ordered. called to complain so they said the correct part would be reordered--they sent the same incorrect part again!”

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Posted 3 years ago

“Two attempts so far at getting the part that was ordered. First attempt delivered the wrong items and they were very good at sending a prepaid shipping label to get their parts back. Second attempt had the parts send to NJ (we live in Florida!). Still don't have the parts we ordered.”

Helpful Report

Posted 3 years ago

Hi Pat - thanks for the review. I'm reaching out to the warehouse - I suspect they sent me the incorrect tracking for the replacement order. I'll be back in touch as soon as I hear back.

Posted 3 years ago

“Very slow delivery”

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Posted 3 years ago

“Ordered item. Found out three days later that it was back ordered. When it finally showed up, the part wasn’t in the envelope. the envelope wore open in transit and it fell out. Can’t get ahold of anyone on the weekends to get a new part ordered”

Helpful Report

Posted 3 years ago

Hey Tim - apologies for the damaged package. I placed a replacement order for you first thing this morning.

Posted 3 years ago

“The product was advertised as being available, but took weeks to arrive. If you need your part within the month you should shop elsewhere!”

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Posted 3 years ago

“For me, one star is not even appropriate. I received the wrong item from what I ordered, provided the requested picture (twice) to show what I received 6 days ago and still have not received a reply as to what is being done. Additionally, another item was shorted 2 units -- this one seems that it will be rectified. Sprinkler Supply's shipping is not in sink with reality. Overall, a very frustration experience.”

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Posted 3 years ago

“You sent me the wrong size cover, thanks a lot!”

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Posted 3 years ago

“I ordered my order and received a total dif order tried several x to call and was only allowed to leave a msg which now one got back to me very disappointed My call back Num is 7188649489”

Helpful Report

Posted 3 years ago

Hi Yakov - thanks for the review. We did attempt to return your call a but your voicemail box was full. I've responded to your email - we'll get this resolved for you as soon as we have heard back regarding the parts that you received.

Posted 3 years ago

“When you send the same wrong order three times in a row you are not the kind of business I want to deal with, I just want my money back and be done with it.”

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Posted 3 years ago

“Took you long enough. There was no back order status. I thought you had just dropped the item from my order. I went on Amazon and bought replacements after waiting six weeks with no word.”

Helpful Report

Posted 3 years ago

Hi Douglas - thanks for your review. Our apologies, it looks like we had some sort of glitch in our system that caused one of the parts on your order to not be sent to the warehouse for shipment. That was eventually corrected and the part was sent over for shipment. I've credited you back on the order due to the confusion. Denny ~ Customer Service Manager

Posted 3 years ago

“I have followed your return process and no one has responded.”

Helpful Report

Posted 3 years ago

Hi Gisele, thanks for your review. I just took a look - your return request was entered on October 11th and authorized on October 12th. I just resent over the email authorizing the return with all of the information necessary to get your valve box back to us. Please get in touch directly via email or phone if you still aren't seeing it. Denny - Customer Service Manager

Posted 3 years ago

“Purchased some netafim tech line from Sprinkler Supply Store a few years ago. The product started failing several months ago. It has a five year warranty against failures. I contacted Netafim and they noted I needed to work with the store I purhased from. I reached out to Sprinkler Supply Store and Denny got in touch with my. He asked for photos of the failure and I provided them to him. He agreed to issue a store credit for my order. After I agreed, he ghosted me. I have emailed him 12 times since and set up three customer service calls and he has never called me. Pretty frustrating to be ghosted like this. Definitely would not recommend doing business with Sprinkler Supply Store--they do not stand behind the products they sell and have very shady customer experience.”

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Posted 3 years ago

Sprinkler Supply Store is rated 4.7 based on 5,614 reviews