Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 4,759 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 4,759 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A dozen spam emails after one purchase? srsly?”

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Posted 1 year ago

“Waiting on a response regarding a part that was received that did not match what was ordered!”

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Posted 1 year ago

“1234567890”

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Posted 1 year ago

Hi Stanislauv - I'm not really understanding the message in your review - I'm showing that your order shipped and was delivered on 6/6. I'll reach out privately, but please feel free to get in touch with us directly and we'll be happy to resolve anything that might have happened with this order.

Posted 1 year ago

“Wrong item sent. I ordered check valve for pro spray sent me check valve for rotors!”

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Posted 1 year ago

Hi Nick - our apologies for the confusion. I can see that you also contacted us via email, so I'm following back up directly to get this resolved for you ASAP. Denny ~ Customer Service Manager

Posted 1 year ago

“The part was incorrect. I will need to return”

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Posted 1 year ago

Hi Gary - thanks for the review. I'm getting in touch with you via email to find out what's going on and to get this resolved ASAP. Our apologies for any confusion. Denny ~ Customer Service Manager

Posted 1 year ago

“Make it clearer to order qty easier”

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Posted 1 year ago

“Very disappointed the sprinkler heads there supposed to be rectangle and they're more like 2v shapes with two side spot leaks nothing ,close to a rectangle!!!!!”

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Posted 1 year ago

“If you try to return something they offer you only a partial refund unless u get a store credit. Lost me forever. Irrigation king is a great store.”

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Posted 2 years ago

“I aid 2 X's more from your supply store, not including shipping charges. I am a senior on a fixed monthly income & can't afford financial mistakes. Lowes has the same sprinkler vacuum pressure system for $46.00.”

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Posted 2 years ago

Hi Mary Anne, thanks for your review. I did a little research, as we do pride ourselves on our competitive pricing, and found that Lowe's has this part listed on their website at $54.12 but is also showing that it's unavailable for order: https://www.lowes.com/pd/Wilkins-3-4-in-720A/5001727175 If this were an in-stock item at Lowe's, we would be happy to price match. We're willing to take the item back if you'd like to return it, and I'd even be happy to provide a prepaid shipping label and waive the restocking fee, but it looks like our current pricing on that product is similar if not significantly less than any of the other online retailers that I found that had it in stock. Please don't hesitate to get back in touch if you'd like to take us up on this offer.

Posted 2 years ago

“Awful. First and last time customer. 1. Website not easy to use, selected one item and it switched to another size. 2. Order marked complete but did not send the first piece I needed. 3. Called up customer support but Danny in Customer Service Hung up on me. 4. Sending out the part, but not sure how, I can not affort another week. So I went out to purchase it at HD. This is now scrap. 5. Buttom line, awful experience, will never do business with them again.”

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Posted 2 years ago

Hi Craig - thanks for your review. I've forwarded over a prepaid label per your email request and will issue a full refund for anything you'd like to send back and have already credited you back for the missing part. We must have gotten disconnected on the call, as I was likewise under the impression that you had hung up on me. Our apologies for any confusion. Denny ~ Customer Service Manager.

Posted 2 years ago

“What a bunch of idiots. Shipped me the wrong product. Not even close to what I ordered !!!”

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Posted 2 years ago

“I am still waiting for delivery. When will I receive the item I ordered? Best, J”

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Posted 2 years ago

Hi J, thanks for your review. It looks like we shipped this out on 2/22, FedEx picked it up the same day, and the tracking stopped moving from there. We're following up now to try to determine what happened, and will either make sure that the shipped one arrives to you or we'll get a new one out ASAP. Our apologies for the confusion.

Posted 2 years ago

“I have emailed you and called you a number of times without a single response from anyone. I explained that my order was incomplete. In the photo of the connector it shows wire nuts and gel tube however my delivery only had the tubes and missing the wire nuts. I asked should I return the delivery or will you be sending me the wire nuts to complete the order? I have left at least 3 messages and as of today I STILL haven’t received a response. This is NOT what I would calll good customer service! Unfortunately I will return the incorrect order and NEVER order from your company again if I do not get a resolution to this issue by Friday!”

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Posted 2 years ago

Hi Severino - thanks for your review. Apologies for any confusion - we responded to your email the same day that you messaged us to let you know that we would be sending out those missing wire nuts ASAP. I'm checking in now with the warehouse to get an ETA from them and will follow up as soon as I have word.

Posted 2 years ago

“been waiting for my order since last year message the company twice and still haven't receive items”

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Posted 2 years ago

“Purchase made and acknowledged on 12/2. Today 12/20, it has not arrived. Question placed online at the same time that the order was placed went unanswered but got a lot of emails on the purchase.”

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Posted 2 years ago

Hi Vatcharachai, thanks for your review. We've checked the tracking - your order shipped out the same day it was placed but appears to have been lost in the FedEx system for a time. It was finally scanned again yesterday in Sacramento, CA, so please don't hesitate to get in touch directly if it hasn't arrived to you in the next 2-3 days. https://www.fedex.com/fedextrack/?trknbr=286948227241&trkqual=12022~286948227241~FDEG Our apologies for the confusion. I did a search of your name and email address in our system for your question, but weren't able to locate any communication from you. Please be sure that you're emailing info@sprinklersupplystore.com with any questions. We pride ourselves on responding quickly to customer inquiries. Denny ~ Customer Service Manager

Posted 2 years ago

“You guys sent the wrong order”

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Posted 2 years ago

“Store forgot about my order so after waiting for 10 days I had to call the company and ask for assistance. My order was dispatched only after I called the store. Needless to say I am still waiting for the package to be delivered.”

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Posted 2 years ago

Hi Bobby, thanks for your review. Those Toro valves have been backordered most of the year - at the time you placed your order, we had a status of "Ships in 10+ days" on the listing for that product. Our system would have also automatically generated an email just to point out that the parts were backordered. So it turns out that you called us after 10 days, the turnaround time ended up being exactly 10 days, and the order shipped the same day that you called. We can see how it may have looked like we might have forgotten the order and shipped it, but it was simply backordered.

Posted 2 years ago

“It took almost 6 months from order to shipping to get an o-ring for my system.”

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Posted 2 years ago

Hi James - thanks for your review. Yes, Dura parts, especially those that contain o-rings, have been extremely difficult to source. If you Google the term "Silicone Rubber Shortage," you'll see the basic reason for the delay. We're hopefully seeing what we think is a turnaround in that market, and we're hoping to be able to have those parts on a more regular basis moving forward.

Posted 2 years ago

“Customer pays shipping for returns and they charge you a 20% restocking fee. I won't do business with you again. Thank you for making it easy. Shop local!”

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Posted 2 years ago

Hi Kerri, thanks for your review. We do post our returns policy on the website with the hope that customers who are ordering repair parts (such as this transformer) that they may need to return will check in before placing an order: https://sprinklersupplystore.com/pages/refund-policy Our typical policy is to charge a 20% restocking fee, but we also offer 110% store credit for use back on the website. To our knowledge, that store credit policy is unique to our business. We are also pretty understanding if someone reaches out to us regarding waiving the restocking fee, providing that the product is returned to us in new condition.

Posted 2 years ago

“You stink. Ordered a simple key to a sprinkler box over two weeks ago. It still has not been delivered. I repeat: You. Stink.”

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Posted 2 years ago

Hi, our apologies for any confusion on your order. The tracking is showing that the shipment was delayed once it got into the hands of USPS, but we're showing that the shipment was delivered to you on the 13th. We'll follow up via email to get this resolved for you ASAP.

Posted 2 years ago

Sprinkler Supply Store is rated 4.7 based on 4,759 reviews