Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,316 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,316 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my first time dealing with this company. I purchased a sprinkler part the other day and received it quickly. Unfortunately, it was the wrong size. I contacted the company to see about returning it for the correct size. I was questioned about my ability to order the correct size and was referred to my order. I am not sure if this is standard business practice to question the customer or if I am just interpreting the responses incorrectly. Therefore I am including the chat responses for others to decided. "I purchased a sprinkler part the other day but it is the wrong size. I would like to return it for the correct size. Order number: 198904-1 9:24 AM Hi, thanks for getting in touch. We sent you the wrong size? Denny · 9:25 AM · Appreciate Or did you order the wrong size? Denny · 9:25 AM · Appreciate I ordered 3/4 inch but received 1inch 9:26 AM I'm showing a 1" on that order. You can verify that by taking a look at your order confirmation. Denny · 9:28 AM · Appreciate Does this mean I must reorder it again and that you won't replace it with the 3/4 inch? 9:29 AM Why don't I just go ahead and credit you back for that one. The value of the part isn't enough to warrant returning it, and you can go ahead and order your 3/4". Please just be sure that you select the proper part in the drop down for the new order! Denny · 9:32 AM · Appreciate k 9:32 AM · Viewed Denny ... Denny is typing...”

Helpful Report

Posted 2 years ago

Hi Daniel - apologies if I offended. Tone can be tricky to figure out when you're on chat. I try to be charming, but it doesn't always come across that way. At least that's what my wife tells me. I understand your certainty that you ordered the 3/4" - our system is showing the 1" on your order. It seems like the most likely conclusion was that the incorrect selection was made from the drop down menu when your order was placed. It was a small order and your first, so I credited you back for the order so that you could place a new order for the part that you needed without requiring a return of the other part. My last comment was just a reminder to double check the drop down before placing the new order, as it's a common mistake. I went back and looked a while ago just to assure that your new order was correct, which it was, so you should be all set! Please don't hesitate to reach out if there's anything else that we can do for you! Denny ~ Customer Service Manager

Posted 2 years ago

“First order came in as expected Second order i ordered 5 irrigation T pipe repair kits (with branch extending) and only received 4. I sent an email and a pic of the pvc T pipes in the box but no response”

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Posted 3 years ago

Hi Jack, thanks for your review. Our apoloigies if we somehow missed your email - I just did a search of our system and couldn't find a message from you. It's definitely important to us that everyone receives what they ordered, so I just placed a replacement order for you for that missing part - you should be seeing an email confirmation in your inbox. We'll get it shipped out to you ASAP. Our apologies again for the confusion!

Posted 3 years ago

“I needed to replace a broken valve cap on my existing irrigation system. The Item ID number is clearly written on the part I need to replace but the Sprinkler supply website doesn't list the part numbers on the website for this product. I ordered the replacement part based on the measurements they provide which turned out to be incorrect. I sent them a picture showing how the measurement was not accurate but their policy suggests the buyer pays 2 more shipping fees (return & replacement). The total shipping cost would have been 6 times the price of the part. I build eccommerce websites for a living. The correct way to deal with this would be to send the customer the right part, thank them for catching the error, and then update the website so it doesn't happen again. To their credit they shipped and responded quickly.”

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Posted 3 years ago

“Ordered on 07/23 today is 08/02 and my order is still a state away from me according to the tracking info. So I can’t speak to the quality of the product because I have not seen it yet. The ordering and website navigation was easy to use.”

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Posted 3 years ago

Hi Nicholas - thanks for your review. It looks like FedEx misplaced your shipment for a few days, but I do see a check-in dated today so hopefully it's now back on track and should arrive to you shortly. Please let us know if you see any further delays and we can follow up with FedEx. Our apologies for the delay.

Posted 3 years ago

“It was built well but got deformed in shipping and doesnt seat well. Makes it appear that its a bit rickety , but its actually built pretty strong. Wasnt your fault as it happened in shipping. Your service was good.”

Helpful Report

Posted 3 years ago

Hey Brian - thanks for the review. Our apologies for the shipping damage! I'll be reaching out directly a little later today to see what we can do to get this resolved for you! Denny ~ Customer Service Manager

Posted 3 years ago

“shopping was pretty straight forward HOWEVER im not a sprinkler pro. The reason i went with the basic kit for the MP Rotator was because of the youtube video and i was sick of using my other water stuff. I looked at both basic and pro kit and no joke thought it was just the bluetooth piece. Once i received the basic kit i was very excited to use it to find out that it wasnt the same and i had to order the check valve and the other regulator. Honestly i was extremely annoyed because the site doesnt really explain it enough in my opinion. Thankfully there was free shipping for those otherwise id return everything. The site should have imaged of the basic vs the pro kit. p.s. your chat support isnt the greatest”

Helpful Report

Posted 3 years ago

Hey Patryk, thanks for getting in touch. We took a look at the listing we had on the website and are in total agreement that it was a little confusing for someone who doesn't know the parts. We've updated it to make it more clear, and we just credited you back for that second order due to the confusion. Please note that we're available by phone and email as well - some questions can be difficult to answer via chat, and our response time on the chat can sometimes be impacted by the number of phone calls we have coming in at any given time.

Posted 3 years ago

“If you sell Hunter ICV valves, why don't you sell the replacement diaphragms? On the other hand, you did sell the filters for the MP Rotator heads when Sprinkler Warehouse did not.”

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Posted 3 years ago

“I generally like the Sprinkler Supply Store. This was my second time to buy from them. They have excellent pricing. But this second order didn't turn out so great. I ordered two valves, a roll of multi strand wire, wire connectors and a wire stripper. They did not have everything at one location, so they shipped from three locations. The valves came just fine, but I had to go to Ewing Irrigation to buy everything else so I could complete my repairs that Saturday. In the future, contact your customer and give them an option to make substitutions to be able to ship from one location. It would have saved me money and saved you on freight costs.”

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Posted 3 years ago

“I would have given 5 stars due to the volume of information on the site, ease of ordering and clear, searchable products online catalog. However, the shipping and handling was quite unsatisfactory. Two of the three items I ordered were late and the packaging was damaged. It looked as if the carrier had to do repairs to the packaging so that items did fall apart and out. Additionally, it required me to call you to check on progress and have a conversation about re-routing from another warehouse on the east coast (I am in AZ) after items were already days late.”

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Posted 3 years ago

“Order came quickly and was packed very well. Units work well, but reason for 3 stars is $150 is a lot of money when all parts are plastic. Even the stake that goes in the ground. Unless the ground is super soft have to make a hole with a bar 1st”

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Posted 3 years ago

“Just what I needed and timely delivery but shipping and handling were much too expensive!”

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Posted 3 years ago

“Shipped my order wrong in the beginning but finally got it straight.”

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Posted 3 years ago

“I bought some sprinkler head check valves, but they are too big to normal sprinkler head, they can’t be used. Sorry, I am not a professional.”

Helpful Report

Posted 3 years ago

Hi Kinman - apologies for any confusion - the check valves that you purchased are listed as being specifically for Hunter Pro Spray heads. If you're trying to put them in a different type of head they definitely won't work. I'll follow up via email and we'll see if we can get things figured out for you so that you have the proper check valves for your system!

Posted 3 years ago

“I think it would be great if I could get the part that was suppose to be here on the 21st , it is now the 24th”

Helpful Report

Posted 3 years ago

Hi Paul, our apologies for the delay - it looks like USPS picked this package up from our Washington warehouse and then promptly lost it. We're sending out a replacement order to you today. Watch for the confirmation in your email. Denny ~ Customer Service Manager

Posted 3 years ago

“The policy for a restocking fee even though the items sent to me were defective makes me a one time shopper here. Never again”

Helpful Report

Posted 3 years ago

Hi Donald, thanks for the review. We don't charge a restocking fee in situations where we have sent out the incorrect products. Please contact our Customer Service Department directly at info@sprinklersupplystore.com in regards to the situation with your order and we'll get it resolved for you ASAP. Our apologies for any confusion.

Posted 3 years ago

“A little disappointed $20 for a little landscape light seems a bit high. And the light you sent me did not match the light I have or the light that you had in the picture.”

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Posted 3 years ago

“I find your shipping charge to be excessive - it will keep me from buying again - one paper ordinary envelope containing (4) toro male sprinkler heads with a charge of $8.50!”

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Posted 3 years ago

“My item arrived broken, however I was able to use heavy duty construction adhesive to help bond the corners. The box wasn’t crunched so I doubt it was damaged while in transit.”

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Posted 3 years ago

“There is nothing I can write about your company or the product that I ordered, because I haven’t received it yet.”

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Posted 3 years ago

Hi, thanks for your review. It looks like that one was shipped USPS and was held up along the way, based on the time it took to get from New Jersey to South Dakota. We're showing that it's on the truck for delivery to you today. Our apologies for the delay, and please don't hesitate to get back in touch if there's anything else that we can do for you.

Posted 3 years ago

“Frustrating… their on line photo if the product they shipped out Is not the same I received .. even though they say it’s the same model I ordered. They should post updated Photos of their products! on mint”

Helpful Report

Posted 3 years ago

Hi, Jack, thanks for your review. Our apologies for the confusion on this one, it looks like the manufacturer made an engineering change on this particular part that we weren't aware of until you had received the product and contacted us. We'll be updating our product pictures here shortly.

Posted 3 years ago

Sprinkler Supply Store is rated 4.7 based on 5,316 reviews