Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,246 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,246 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

Write Your review

Tell us how Sprinkler Supply Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sprinkler Supply Store 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The part I needed was the correct part. The staff was very helpful.”

Helpful Report

Posted 1 week ago

“Very pleased with the price and the quick response I received on my order. We’ll done!”

Helpful Report

Posted 1 week ago

“So happy to find your website and be able to purchase two specialty sprinkler nozzles from Toro! Neither was available for me locally, nor on Amazon (sorry--I usually check there first, lol). But you had them available, super reasonable cost, and fast shipping. Very happy to know about your store.”

Helpful Report

Posted 2 weeks ago

“I needed something the big box store didn't carry and Sprinkler Supply Store had a huge selection of them and got it to me quickly. I was very impressed the experience, from shopping, to checking out to follow-up. The items arrived quickly and packaged well. Would not hesitate to order from them again.”

Helpful Report

Posted 2 weeks ago

“Easy to order, quick to deliver - just what you need”

Helpful Report

Posted 2 weeks ago

“Easy to use and works well. Had the older version and love this one too!”

Helpful Report

Posted 2 weeks ago

“I'd like to thank the folks at Sprinkler Supply Store. The ordering process was easy and the price was right.”

Helpful Report

Posted 2 weeks ago

“Had exactly what I needed and via text message, was ablr to answer my questions.”

Helpful Report

Posted 2 weeks ago

“I wanted to order an FX Luminaire light fixture. I googled the exact product code and I clicked a link to your website. The exact finish that I wanted was pictured. I placed the order not realizing that the last 2 letters in the product code were not BS (natural brass) but BZ (bronze metalic). When the fixture came, I was suprised it was the wrong finish. I blame the website for not having the correct fixture color pictured...how hard is that to do? So I needed to send the fixture back at my expense ($20) and was hit with a 20% restocking fee (another $25). At no time during this process did Sprinkler Supply admit and contribution to the problem. This $45 hit was about a third of the cost of the fixture. Very disappointed!”

Helpful Report

Posted 2 weeks ago

Hi Steven - we definitely recommend that our customers read the product descriptions, as the manufacturer's stock product pictures aren't always accurate depictions of the actual color. Both the description on the website and your order confirmation would have definitely indicated that you ordered the Bronze Metallic version as opposed to the brass version. We weren't carrying the Natural Brass version at the time the order was placed, but when you contacted us about the return we added the part and sent you the link so that you could take advantage of our 110% store credit option. That would have eliminated the restocking fee and given you an additional $13.31 to offset the cost of shipping the incorrect part back to us.

Posted 2 weeks ago

“Great prices and quick service!”

Helpful Report

Posted 2 weeks ago

“Such a pleasure doing business with these folks. Fast and professional all the way, entertaining as well. Highest Recommendation!”

Helpful Report

Posted 3 weeks ago

“I am a 73 year old woman and you were very helpful with the right advice on purchasing the kit to fix my Hunter sprinkler. I couldn’t find the part online at Home Depot and when your site popped up I went to it. I am so glad I did. I’m in California and I even did a little research about you, reading the information you have online. I’ve told my son about you also. The part worked perfectly. I’m so glad it did because I didn’t want to pay my landscape guy $100 to replace the entire valve which is only about a year old.Thank you for your chat box and answering my question quickly.”

Helpful Report

Posted 3 weeks ago

“good selection of products at good quantities.”

Helpful Report

Posted 3 weeks ago

“They had the parts I needed to fix my 20 year old sprinkler system that were not available at any local hardware stores.”

Helpful Report

Posted 3 weeks ago

“Great service, product and follow up! I had a very small order, but they didn't treat it like one. Have shopped here before and certainly will again. Thank you!”

Helpful Report

Posted 3 weeks ago

“They usually have what I need in stock.”

Helpful Report

Posted 3 weeks ago

“good parts fast shipping”

Helpful Report

Posted 3 weeks ago

“Have ordered before. Good business. This time was just some sprinkler filters. They were out of stock, as were others. They held my order, kept me posted and shipped promptly when new came in.”

Helpful Report

Posted 3 weeks ago

“Website, easy to use order came right on time.”

Helpful Report

Posted 3 weeks ago

“I needed an older rain bird valve, and was hard to find, but this store had it. Good price, easy to order, fast shipping.”

Helpful Report

Posted 3 weeks ago

Sprinkler Supply Store is rated 4.7 based on 5,246 reviews