“Absolutely Shameless and shady business. They use both their estimated reading and my manual open reading on the same day when I moved in to calculate my bill and did NOTHING about it. It appears on my every f$$king bill. When questioned, they act as they don’t understand what’s going on or they send you to the limbo of “waiting for the bill team to sort it out”. But the bill team never sort it out. Been tossed around like a tennis ball to correct a simple bill mistake on their end and it happens all over again and again. I don’t blame the customer service people to be honest because they don’t have the ability/mindset to do everything to help. But there are many Evil, greedy, and unbelievably terrible people work in this company.”
“We had smart meters installed in November. The engineer was surprised to hear we wanted an in home display. As he said (at our age) we're 66 felt that was offensive. Neither meter worked properly. I'd had no information. I was told it may take up to a week to complete. 2weeks still nothing. Phoned company. Said they would sort it out. Found out the gas meter isn't even sending them any information. Nothing. Phoned again said they would send an engineer. Nothing. Phoned them numerous times each time another excuse. Now end of January. Still no luck. Fed up their customer service is useless.”
“Been on phone for over 2 hours trying to sort out the fact I’m paying £300 a month on a key meter left by previous owner but not using electric as too scared!!! So been sat here in my 3 jumpers and scarf and so far been passed through 9 different people and still no one can help me!? Steer well clear, what a dodgy set up!!!”
“Been paying for full boiler cover for around ten years and the first time i've had to make a claim due to a broken boiler they have refused to honour the agreement.
Sh1t company, sh1t service avoid at all costs, absolute rip off merchants..”
“Trying to top up this smart meter online is absolutely terrible half the time it dont go through but takes the money especially when your trying to budget. Terrible service”
“We moved into our new home in January last year. We chose SSE as our provider. This was the worst mistake we ever made.
We agreed a FIXED RATE tariff of £70 monthly. After a whole YEAR, we phoned SSE to inform them we were having new heaters installed. We were informed that our account was still “pending” after a whole year, and it was not set up their end correctly. Despite having a letter and email from SSE confirming “your account is set up and we are now providing your electricity”
We spoke to an advisor called ivy, who explained that they had no access to our meter readings or bills. Despite me paying £72 a month every month which shows on my bank statements. She then warned that we may owe money due to using more electricity then they thought?
We spoke to a separate advisor yesterday, who assured us we don’t owe any money, and our account was now active. HALF AN HOUR LATER, ivy phones us to inform us the previous advisor had given wrong information, and we may well owe SSE money. We have now been hit with a £1200 bill.
1. Why was our account still pending after a year?
2. Why do we owe money whilst on a fixed rate agreement?
3. Why did somebody not contact us sooner to resolve this issue?
After a whole year of unknowingly using “more supply” then we are paying for, SSE have robbed us of the opportunity to change things at home, or search for a new provider.
3 times in one evening, 3 different advisors hung up the phone on us.
2 occasions we were booked in for a specific time for telephone appointments, and they NEVER RANG.
Absolute disgrace of a company, and the worst provider we have ever been with. AVOID!
Tanisha Hughes/Dean Cartwright”
“Absolutely disgusting company , waiting to transfer to another supplier and 8 days left they say we cant top up as its payg meter and they cant credit the meter as its in closing down process yet falls under there responsibility for the next 8 days and our electricity will run out of credit in next 2 days! Customer services is absolutely awful! Never experienced any company as bad as this one!”
“Shockingly awful customer service. It took a matter of half a year to set up an account and install a smart meter.
Often, I felt like I was speaking to a brick wall with their customer service team: they would either say they did not know how to deal with the request, or agree to the requests and then take no action.”
“Awful company. Save yourself the hassle. Very poor english skills from customer service team which isnt even based in UK. Cheap labour. Company will probably go bust because of this and reviews below. Spent hours on phone, everyone escaping responsibilty. Electric been cut off. Worst customer service of my life. Made me feel ill this experience.”
“How on earth this despicable disgusting company has any good reviews is completely and utterly beyond me. I've never dealt with anywhere so incompetent, inept, disorganised and incompetent in my entire life. You hear bad things about energy providers as it is, and unfortunately they've confirmed this with me 10xs over.
People if you like being over charged, billed incorrect amounts, being left for months without heating and spending an hour on hold before getting through to someone who's going to put you back on hold, cut you off or send you to the wrong department for another wait period - SSE are the one for you!”
“Trying to get a final bill from this dishonest expensive company. Just moved in to this place and saw SSE were the suppliers. Switched to outfox the market
Brilliant customer service and much cheaper. I can’t understand why anyone uses SSE, fools I think and have money to burn
I got no where with SSE to sort the issue and 4 times the bloke in India lied to me about the issue. Four times he lied. Can you believe it
Im not paying them a penny and will wait to go to court with them as they are fraudulent and I have the written proof
Don’t ever use this company”
“Had to go with these clowns for 20 days when I moved into new property waiting for my supplier to take over. They sent me my final bill for 20 days around £150 bit steep when I wasn’t living there but payd it then get another letter saying I owe another £160 so £310 for 20 days and I wasn’t even moved in. You phone up they don’t even understand you then cut you off don’t ring you back complete joke don’t even think about using these con artists”
“SSE are a complete and utter joke. What a waste of time and money on these clowns. Can never get a straight answer, always sending you to someone else and they still can't answer you. 5 hours in 2 days to speak with them. F**king joke. Why do these companies think they can waste peoples valuable time and rip off their hard earned money with what they choose. Estimated i will use over 10,000KWH this year at a cost of £3500, £317 per month just for Electric. i asked for a Pay as you Go metre and now wont return the £317 as they now say its an overdue balance. WTF”
“If I could, I wouldn't put a single star for this company.
I have been charged final bill for more that £70 for PRE-PAID meter!!! Called three times to explain ben put trough from one person to another (today I spoke to five different people!!) and still don't know how someone can be charged for something that it was already paid?!?
First call in August and in December I was told that my query is still in process!!!
Feel robed... The constant anxiety, stress... especially after another letter demanding money...I post a review to at least make others aware.”
“Your location
SSE Airtricity
Since 2013 my average monthly payment to sse gas has been in and around £45.00. On the 23rd December 21. I was informed by letter that this would rise to £310.00 a month (yeah big sudden jump) . The meter was last read October 21. I would like to know why I was never informed sooner about this rise. I think this is a disappointment and a disgrace especially over the Christmas period
how customers are left with the issue of where the the extra money will come from to pay these bills. Still waiting on a manager from SSE contacting me???”
“I would like this complaint to go to the manager of the accounts team.
I contacted the accounts team on Thursday 23rd December 2021 at approximately 14:10 to discuss my final bill where I believe was owed a credit. I have been appalled at the customer service.
I moved from my address on 18th April 2019 and provided final meter readings on the last day.
I spoke to a lady that very politely told me that the cheque had been stopped on 8th December 2021 and she would need to speak to a manager. She then placed me on hold but somehow the music cut out after approximately 10-15 mins and I could hear her at her desk for the next 45 minutes talking to her colleagues about staff being pregnant etc. She then said quite clearly to her colleagues that she had no intention of going back to the caller she had on hold because she couldn't be bothered and that she had gone to the toilet and returned and was going to leave me on hold (the whole time unaware that I could hear her as I was shouting out "hello" with no response. I even set off a siren sound from my phone on the off chance she would hear the sound from her headphones). Hearing this unprofessional person not caring to even deal with the call was infuriating.
So I called through again from another phone, while still on hold... I went through to the accounts team, speaking to someone different and after giving my account number asked to speak to the day manager. I have been put on hold and (thus far while writing this complaint been on hold for 20 minutes).”
“Is one month now I m trying to get bill summary as PDF in my email,cause my account was inactive from the beginning of contract, terrible customer service and instead of their job they pass the case to debt collection”
“I've only been with SSE 2 weeks. And already I've switched over to EDF due to the problems I was having.SSE customer service is disgusting. You get told someone will call you back. But nobody does. Nothing but lies.”
