“Only selected 1 as there isn't a lower option, contacted them on several occasions to change the date of my direct debit because i get paid on a different day every month, and i don't want to miss a payment, to be told i can't amend the date and have to wait till the payment fails. This will cancel the dd their end and i can reset it, when i contact to reset it they say because it cancelled their end it looks as though i have refused to pay and they won't reset it. Because they have refused to reset it multiple times i have now accrued a debt which means i can't pay in full which is the only option they will give me. I have now gone to the ombudsman.”
“Terrible company they say I used 372 pounds of gas in 27 days .they can't grasp simple Maths .when I told the rep that my smart meter showed £223:used since April. Which includes the 372 she couldn't understand the simple concept. That it was wrong .They won't let you take the complaint to a manager. Please for your own sanity avoid”
“Waiting time is way too long to get in touch with the customer service. Same waiting time between services, the line cut once for no reason. The second time, I was given a phone number which is no longer in use, and transferred to that same number (I've had to queue up again from there).
I am now in the queue for the 3rd time and have been waiting for another 10 minutes, which I suspect will double or triple if it's like the previous two times.
The fact that this has to be dealt with on work days and working hours only (Mon-Fri 9am-5pm) makes it even less convenient, for the majority of the population, as you can't even consider resolving your issue quickly over your lunch break because of that queuing time.
I have also attempted email queries a few times - I am still waiting for an answer on one of my queries from a couple of months ago, and had to wait a few weeks for a previous query, only to receive a pre-saved template answer which did not help resolving my issue.”
“Keep away from this Company, they will overcharge you a lot, then when you think to close your account, they will charge you fees that not even exist. they are from another World!!!!! I give one star because there is not option for - 5. Rubbish Company.”
“Im just trying to get a smart meter installed. Online chat can't do it and calling is a futile waste of time waiting for a long time. When it used to be SSE pre OVO then it was great. Now its rubbish. Will probably have to suffer going back to brush gas now.”
“Don’t trust this company we have pay as you go account we’d this company we more out from this address in 2019 we keep reserving bills we close account same day .”
“Appalling service, 30 mins on hold, person didn’t listen to me, transferred to another person who must have been at home because I could here them washing up but never picked up. Don’t use them.”
“Terrible customer service of the phone. As one example, I waited 22 minutes to be connected. Then, the SSE person's system had a problem and I was transferred. I was then provided misinformation about the money owing on my bill. When I made this issue aware to the representative, they transferred me to another sister company. The representative informed me my account was with SSE and transferred me back, at which point I was dis-connected. I start all over again, and have been waiting 22 minutes! The worst service over the phone I have ever experienced.”
“If I could give -5 stars I would, 1 star is far too kind for this absolutely AWFUL company. Strongly recommend avoiding them at all costs. Incorrectly charged me for 12 months, built up a huge bill and then decided to fully charge me randomly. leaving me in substantial amount of debt, then 10 phone calls later and hours worth of waiting, I get told it’s all my fault and that they are being generous by giving me £30 towards my large debt…. Even though they got the fixed tariff wrong, awful customer service, never dealt with anyone so rude and considering I’m in customer service myself I would never dream of speaking to people like they do. Left them as quick as I could.”
“WORST COMPANY EVER 4 MONTHS WAIT FOR WIFI! THEN THEY CAME OUT AND "REPAIRED IT " SUPRISE 2 DAYS LATER NO WI FI! CUSTOMER SERVICE IS SOO BAD I GET MORE FROM INFO A POST!
HAD TO GIVE 1 STAR ... DONT EVEN DESERVE THAT !”
“Sorry I have given this company 1 star just to give it a review but if I had an option it would have been zero.
This company is a joke and in my experience have no customer service skills whatsoever after waiting over 3hours this morning and over 11/2 hours this afternoon I still have not spoken to anyone in customer service this is a joke and so frustrating I could have thrown my phone off the wall. That lady that keeps on saying we are busy at the moment giving good customer service is so frustrating.”
“Easy the worst company ever! Why do you leave customers on the phone allday and I mean allday over and over again! You have left me with no electricity on 3 separate occasions wen I ring your so called customer service thay never know wot to do, so guess wot yes thay just hang up🤔.”
“AVOID AT ALL COSTS!!! SSE when they were just that were great but since becoming part of OVO their customer service has gone straight down the toilet! Left us in debt AND BLAMED US FOR MESSING PAYMENTS UP!!!! Been trying to speak with someone now for 2 days and they keep hanging up the call on me - fuming doesnt cut it right now”
“Very incompetent company who estimate bills. All they are into is their money. Luckily I'm ditching them when I move Home later this month as they are a terrible provider.
They don't care about customers. They just estimate behind their PCs when the smart meter is supposed to resolve this sort of trouble. It didnt resolve and when I spoke to a manager, he wasn't helpful, he kept me on the phone for an hour with no resolution.”
“The worst company I have ever ever dealt with, affecting my mental health. Complicated case but have had an ongoing complaint with them for months, they keep changing the person dealing with it, saying they will call at a particular time and don't, and then call when I am at work once then close the case as I 'didn't pick up', meanwhile saying I owe them £8k and getting threatening letters even though they have admitted it is their fault initially and I don't owe this. They should be shut down. On hold to them now as we speak....”
“Worst customer service by far. All I need to do is make a payment and change the name on the property I've moved into. Been transferred around by incompetent agents and put on hold for atleast 2 hours !! to no result.
Might have to look out on options for other energy firms.”
“Completely Incompetent , no one i speak to knows what they are doing , refund of nearly £400 to be paid after 10 working days but still waiting after 12 days, called again they said i wasnt in credit even though money had been taken out of my account this morning , person didnt know what he was doing and im now apparently having to wait another 10 working days , the number of calls ive made are ridiculous and time wasted actually runs into hours with no resolution !!!”
“Been trying to talk to some 1 about my account since 9th October still not had any 1 to talk to regards the section I’m trying to get through to …its a total mess since they got involved with ovo I guess this is why they have changed the call centres to India ….you either get lines are very busy at this time or else the computers are down if I could go with some other company I would but all energy companies are folding it’s a wonder SSE has never folded …by the other comments on here it’s a wonder they have no customers left”
“I have to deal with this awful company on my employer's behalf and it has taught me that there are some very goods staff who know what they are doing, but the majority don't. I'm told a different story each time I speak to them about a particular customer, or register them up and then I'm told after after a chaser call of them not having communication that they are not a customer. Was on the phone for 4 hours today and yet didn't get an emergency call out as I was transferred or cut off. Need to take valium for round two tomorrow before I explode over the poor customer services.”
