SSE Reviews

Name: SSE
Rating: 1.10

1.1 Rating 416 Reviews

2 %

of reviewers recommend SSE

Company Reviews

Questions

Metrics

1.1

Based on 416 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

Visit Website

Write Your review

Tell us how SSE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

David

Kenny Gadd

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the worst company in the UK, if not the world. They charged me a fraudulent gas bill based on zero evidence of actual gas usage. I sent three emails querying this bill - nobody relied. Nobody answers the phones either. After their thugs started sending threatening emails about debt collectors and credit ratings I paid their fraudulent bill. This is literal daylight robbery. I have been mugged by this company. The only silver lining is that I will never have to pay a penny to SSE again. Avoid this criminal organisation at all costs.”

Helpful Report

Posted 3 years ago

“Not even want to give 1 star. As everybody says customer centre passed 4 times to reached correct person. They sent me made up final bills meter reading just made up that's why no details. They charged 5 times I expected. Meter reading machine is smart meter that SSE can read anytime correct meter reading. Because final bill they just wanted more than usage. What kind of company just made up final bill as they like. They doesn't admit / amend. I had to contact Obudsman. Still no resolve. Worst company I ever experienced.”

Helpful Report

Posted 3 years ago

“Really bad experience last week I wasted 4 dinnertimes at work getting put on hold , passed around , drop called and being told someone would ring me. I still keep getting texts telling me I must contact them so they can change my gas meter I give the hell up”

Helpful Report

Posted 3 years ago

“worst company I have ever dealt with, clearly common practice to put you on hold for hours just to be told you've been put through to the wrong department over and over again, its took the over 6 months and my account has still not been closed after moving out. Also if you come to the end of your telephone package deal, they double the price without telling you but keep the direct debit the same then wait a year and tell you you owe them hundreds of pounds. SCAMMERS”

Helpful Report

Posted 3 years ago

“This company makes me sick!!!! I don’t get how they have good reviews. Made several bloody complains regarding my issue with them and it seems that there is no communication in this company whatsoever… I asked to speak with managers and rude staff members are putting down the phone…. I have sent emails to try to solve my issue… wasted hours of my life and this company keeps on bothering me… I have moved in several months ago and signed up an account with SSE….clearly the biggest mistake I could ever do…. They installed my smart meters and since then they are threatening me to cancel my contract if I don’t install my smart meters….is this a bloody joke??? For months I am calling them to prove I have smart meters and for months nothings has been resolved…. And everyday someone is calling me to book smart meters installation…This is a joke…I HAVE SMART METERS FOR several months…. Don’t get involved with these people….I am seriously considering taking them to court for all the trouble…threats and disrespect received from their employees…. Trying to cancel my account with them and they are asking me to pay exist fees… for what?? Because you are not competent to see my smart meters?? This is ridiculous…I am so angry!!!!”

Helpful Report

Posted 3 years ago

“Very Very bad customer service ! I don’t advise anyone to go with this company.”

Helpful Report

Posted 3 years ago

“Worst company I had to deal with Bad customer service Cut the phone off Hang up on customers And in one world insane and two worlds AWFUL 😞”

Helpful Report

Posted 3 years ago

“Avoid! Awful customer care, poor communication. Harrasing customers with constant reminders. They have created a ghost electricity account for the same time and address we already have electricity account with them, and then tried to charge us for the ghost account months after we we switched!!! Total disgrace.”

Helpful Report

Posted 3 years ago

“Avoid - they will provide you with wrong information then delete these calls when you request them. Cut you off half way through being put over to someone or tell you they're terminating your call because you're recording it for your own evidence. SHAMBLES !!!!!!!!!”

Helpful Report

Posted 3 years ago

“Awful customer care!!! They transferred me 3 times from a person to another, had to wait 30 min in between at least and then when the 3rd person wanted to do same thing I told her I’ve already been transferred 3 times, veryyyy politely and she got angry and sent me back to the 1st step!! Over 2 hrs waiting on the phone and still waiting now. Who knows how long it will take for this to get sorted and if it will.. have no hope now. Will put in a complaint.”

Helpful Report

Posted 3 years ago

“The worse company I ever deal with it don't join them”

Helpful Report

Posted 3 years ago

“What ever they are , they cheap mentally Don’t let them play with you long. Change your energy company They cheeeeeeaaaaaapppppppp Dash them in the bin”

Helpful Report

Posted 3 years ago

“Husband has tried for 2 years to resolve an issue when you ring customer services, Firstly you are on hold for over 1 hour then passed to further depts again on hold, in the meantime we decorated our kitchen!!!!! then there is so much background noise. So you inform them that you cannot hear them properly then they put the phone down on you…… Very Proffessional!!!!!!!”

Helpful Report

Posted 3 years ago

“I have been on hold with these fuckwits for 25 minutes with no sign of them picking up.”

Helpful Report

Posted 3 years ago

“Sick and tired of them bumping up out direct debit and not explaining why and then you try to ring and you NEVER get through”

Helpful Report

Posted 3 years ago

“Being a vulnerable customer, found the customer service to be half and half. Top-up on my smart meter, a bit hit and miss, they can see it’s been done, Lady at dinner time lovely and was very helpful, unfortunately got cut off, she left a voice message whilst I was trying to ring back, Bloke this evening a complete jerk, advise was to let my energy to go to nil balance, before the issue resolved. Completely infeasible in the middle of winter, to be without electric, no light and it will stop boiler. as well as screens on said meters. So can’t give money for electric or refund apparently so effectively top-up, with be lost. What a load of rubbish.”

Helpful Report

Posted 3 years ago

“5 months to get an answer and my account nearly sorted . £31 offered in compensation as they sent a debt collector out in error when the account was on hold due to meter reading errors . Loss of a customer my end because of this . And they fill and offer of £31 is acceptable , even though it’s taken months to get anywhere near sorted . They may be a big player but this is not how you treat your customers who pay in time month after month”

Helpful Report

Posted 3 years ago

“I have never endured so much stress and anxiety this last 2 years trapped with SSE!! WORST COMPANY THERE IS!!!!!!! Paid them £3000 in November now they demand another £1200. We have electric only and NO heating in the house. But SSE say it’s £400 a month!! They have refused for 2 years to even look into a fault and are lying thieves. So here we go again, threatened with bailiffs and dogs whilst we try to find £1200 to leave SSE. It will be the happiest day of my life to leave this disgusting company!!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“Sse are a dangerous bunch. They lie and play dangerous mind games causing great stress and anxiety. Sse have robbed my father of a large amount of money and have failed to reimburse it . They have gone against their word even though its documented in black and white. Sse are an absolute disgrace . The complaint was not resolved after 2months. This has been going on since June 2021 and is now Feb 2022. This company needs to be investigated The case has gone across to the Ombudsman and I have worked along with the Citizens Advice who helped prepare my father's case. I am now emailing the ceo and will cc the local mp. Avoid this company at all costs. They seem to enjoy torturing people mentally!!!”

Helpful Report

Posted 3 years ago

“I am a Feed In Tariff customer and have to submit readings every 3mths which should result in my being paid shortly after for power generated. My last reading to be actioned was in Sept/Oct 2021 since which time I have submitted two further readings but not received any payment. I have phoned on numerous numbers and on numerous days being held for as long as 70mins to no avail.I have also sent at least 5emails without reply. I am writing this while on hold having been told I would be put straight through to the relevant Depsrtment, this was over 20mins ago. My next call will be to Octopus. SSE/Ovo are a waste of time.”

Helpful Report

Posted 3 years ago

SSE is rated 1.1 based on 416 reviews