Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,622 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,622 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery is late. Still have not gotten the product. Hope it arrives….in good condition. Hope it just arrives. We may have to pay for the delays ourselves. Let’s see what Starfire will do.”

Helpful Report

Posted 4 years ago

“I would NOT do business with this company. Be warned. I was guaranteed a fire pit to be delivered within 5 days. When I saw it had not been shipped I called. I was told, quite rudely, That they had a fire pit for Me but it would not be shipped for another week as they had to communicate with their supplier. It took almost two months to receive the unit. Curbside delivery when you live in a brownstone is boston requires coordination to get help bringing the unit up a very narrow staircase. I was called and given a day the unit would be here. It never arrived. I received a call from The delivery company telling me the drive - forgot! I rescheduled delivery. Yes them had to coordinate a mew date and time for my plumber to install. $1,000 later the plumber notified me a part was Missing. I immediately Try calling the manufacturer, the line was out of service so I called starfire direct. I spoke with a customer “service” rep. Who told Me she would Now have to open a ticket- another week long process- I then received a message from her telling me that they could Not get through to the manufacturer either. About a week later I received an email Asking for photos. Yes am away a good amount of time and was. Able to send pictures as I was not at the apartment. I called and let them know that. I returned today, immediately called starfire direct only to speak with the one of the most condescending “lead service reps” who asked that I send him Photos and explained their process to me yet again. I am an executive in an extremely complex industry and did not appreciate being spoken to like a child. Photos were sent and he came to the same conclusion that we came to a month ago. He said “I’ll tell you what o am going to do, we will take care of you- I will send you the correct hose for FREE” seriously. Yes requested compensation for a unit I have been completel unable to use due to star fire not having their employees follow the same procedures. He was extremely rude, beyond rude and told Me that procedure had not been followed. Already know that. He refused to expedite the missing part and then refused to let me speak with whom he reports to. He then, Steven , is his name, felt the need to remind me of his lead rep status as if he were the be all and end all units of this company. He then hung up on me. I still have a useless fire pit. Bottom line pay attention to the reviews. These people are crooks, have horrible customer service and are about the rudest people I have ever done business with.”

Helpful Report

Posted 4 years ago

“Placed a call for white fire ice. It was probably the best remote transaction I have ever made. Friendly, courteous service.”

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Posted 4 years ago

“Person on phone was good but to many emails. Going to block”

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Posted 4 years ago

“I am a first time customer and will definitely be returning. The Customer Service representative was very nice and courteous and assisted me with my order over the phone. I was running short on time to have my order delivered, but she re-assured me that I would get it before the date I needed it. I actually got it 3 days before! I am so happy with their service and their product. Thanks Starfire Direct!”

Helpful Report

Posted 4 years ago

“Could keep customers informed better!”

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Posted 4 years ago

“Steven is wonderful—-so helpful and always know exactly what’s going on!”

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Posted 4 years ago

“I HAVENT RECEIVED ANYTHING YET”

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Posted 4 years ago

“I would’ve marked excellent but am slightly disappointed that the 1/4” & 1/2” Azeris glass appear to be different colors. As an artist I had hoped to be able to use them together but the colors are quite different with the 1/2” being quite blue & the 1/4” being greenish. Other than that, I found everything else to be exceptional!”

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Posted 4 years ago

“Delivery was fast. Product was smaller than I thought it would be. It looks good in my gas fireplace.”

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Posted 4 years ago

“Ordered product product came in a couple of days great service thanks”

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Posted 4 years ago

“Arrived quickly and as expected. The glass looks amazing in our firepit”

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Posted 4 years ago

“Nice heavy duty fabric. I wish the cover came on more colors- but the grey is neutral.”

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Posted 4 years ago

“Great people to deal with, but most of all a very good product. We love our new fire table.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“I wish every company operated the way Starfire does. I got my order early and I received emails every step of the way showing where my order was and when it shipped etc etc. Well done!”

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Posted 4 years ago

“Love the fire pit”

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Posted 4 years ago

“Received my order quickly and very happy with my fire glass. It is beautiful!”

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Posted 4 years ago

“Very well constructed and finished.”

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Posted 4 years ago

“Great service.. excellent shipping time.. Product is great quality and looks beautiful.”

Starfire Direct 5 star review on 16th July 2021

Helpful Report

Posted 4 years ago

Starfire Direct is rated 4.4 based on 1,622 reviews