“I purchased two Statik cables and two Statik packages of connectors. They worked fine and then stopped working. No changes were made to both devices. I am now at a loss to understand why they do not allow my iPhone 13 and my old iPad to charge any longer. I am using an Anker lightning cable now and it works. And I am stuck with cables and tips that are useless. Really too bad because the idea of leaving a tip in each device at all times was so practical.”
“Hi buy some open Aktive open ear headphones from you and when I received them there would not contact to my Bluetooth on my phone so when I got in touch with them they sent me a replacement par but when the delivery company was to delivery them to me I did not receive them”
“I ordered 3 of the magnetic charging cables and after about a week or two they all stopped working. Statik sent replacements (only 2) and those seem to be working ok, no issues yet. Not sure why I only got two replacements when all 3 were bad but I'm not going to worry about it. I won't order these again in the future. To get the replacements I had to make a video of each of them and show them as not functioning as they should.”
“The cables are strong, but the connection to the phone is not good. The rotating heads or interchangeble heads does not allow continues flow of current to the phone. The current goes through on and off, especially if you connect it to a car charger, and you are driving. In my opinion, this kind of flow of current may affect not only the phone, but also the very slow rate of charging.”
“They say '...these leads are indestructible..' Not True!!
The magnetic head broke in one of the leads that I purchased. One part was in the mobile and extremely difficult to get out. The other bit completely came off.
I would like a replacement or a refund please!!”
“You emailed me this at the right time as I was getting ready to charge my phone the cable went out I just recently purchased this about less than a month ago out of the fast charging 6-ft cable. When it was working I really did enjoy it fast charging and have another additional charger that I charge my cell phone my earphones and my Bluetooth so customer service can reply with a quick response or somehow we can find out to resolve this issue that I have with a broken cable please email me back I would appreciate it thank you”
“Very good in a clean environment.
Not suitable in work areas with magnetic particles I. Work environment.
Once slightly dirty charge time can be many hours.”
“I thought it was a great idea but poor execution, biggest issue is I can’t use it with my case on. That one was the deal breaker. Other lesser issue is the magnet is a little weak so it’s easy to numb off. But it really is a great idea.”
“Because I had a phone case, the magnet wouldn’t work. It took a while, but your team figured it out. It works great now. However, I’m still waiting on a response for the three lightning cables that need to be returned.”
“Honestly, it is impossible to tell any difference between Statik and Chinese products. I'm willing to bet Statik is using Chinese products, considering I've tested dozens for comparisons and have found Chinese products out months before Statik claims to have "finally manufactured them". The only difference is the label on the bag. Even the cases the earphones come in were available from AliExpress before Statik had them "available".”
Hello David,
Thank you for your feedback. We're sorry to hear about your experience.
We want to assure you that our products undergo rigorous testing and quality control processes to ensure they meet our standards. While some components may be manufactured in China, our emphasis is on providing reliable and high-quality products to our customers.
We appreciate your input and will use it to continue improving our products and services.
Statik Support Team,
Hello Susan,
Thank you for your feedback regarding the cables. We're glad to hear that they work well when charging.
However, it's concerning to hear that they occasionally refuse to charge despite showing power. This should not happen.
If you encounter this issue frequently, we recommend reaching out to our customer service team via email at customersupport@statikco.com. They will be able to assist you further and ensure you have a positive experience with our products.
Thank you for bringing this to our attention, and we appreciate your understanding.
Statik Support Team,
“I was not happy that the charger plug did not come with the charger wire. And the boxes I have are not compatible to the wire. You guys never mentioned that charger it's self is sold separately”
Hello Tina,
Thank you for your feedback. We apologize for any confusion regarding your recent purchase.
Our charging cables do not include power adapters, as including them would increase the overall price. Additionally, our product description specifies the type of cable included and does not mention that a wall adapter is included.
We understand your frustration and appreciate your understanding. If you need further assistance, please do not hesitate to contact our customer service team via email.
Statik Support Team,
Hello Tanya,
Thank you for your feedback regarding the charging cables. We apologize for the issues you are experiencing with the product.
We will contact you directly to address and resolve this matter as soon as possible.
Thank you for bringing this to our attention, and we appreciate your patience.
Statik Support Team,
“These do not fast charge consistently. If they get bumped slightly I will look at the charge time and will have gone from 1.5 hours to full charge to 5.5 hours to full charge. Also frequently I have connect and disconnect multiple times to get it to stop displaying a slow charging please check you charging device from displaying on my phone. Not really happy with the product.”
Hello Thomas,
Thank you for your feedback regarding the charging cables. We apologize for the issues you are experiencing with the product.
We will contact you directly to address and resolve this matter as soon as possible.
Thank you for bringing this to our attention, and we appreciate your patience.
Statik Support Team,
