“Paid a little over $50.00 for my merchandise on December 13th. According to them items were sent December 24th. It's now January 28th and I still don't have my items. Every time I send an email they tell me the same thing. Rest assured your items are on the way. I say bull_ _ _ _!”
“I like the cable but it seems to not be as strong after the first couple weeks as far as holding together . Also when I placed my order I was under the impression that I was ordering 2 for the price of one but only received one cable . Probably will not order again .”
“I have been trying for over 1 month to send emails to your company. Three of the four cables that I ordered seem to have some sort of defect, they do not charge my phone at all. These were meant to be Christmas gifts to family members but I had to find something else. I was very disappointed. I want a complete refund.”
“Pretty disappointed in these cables actually. They work nicely for my phones but not my iPads. Can't seem to maintain a good connection to the iPads. Plus, I was not aware when I purchased them they they were only charging cables and wouldn't work for data. Wouldn't recommend them.”
“The product is great but I had to wait over 3 weeks for delivery. In this day and age, Delivery should have taken a lot less time. Come on guys, you need to up your hame a bit.”
“The product is useful, clever and works well. The very long shipping time frame is most unacceptable and came is quite a surprise after I placed the order.”
“The charger is just a charger, nothing special. The magnetic quick disconnect cables slowly lose speed, I'll connect and it says 45 min. until full. 10 seconds later, 1 hr. until full. Like that, until it settles at a steady 2 hrs. The multiple spam emails per day are extremely annoying on top of it. Never ordering again, unsubscribing, and clearing my cookies just to make sure.”
“I ordered but never received the product. I received lots of E Mails but no product. Please take me off your contact list. They were Christmas gifts. Do not bombard me with mail. Christmas is over and so aml I.s”
“3 mounths since I’ve made the order of phone charger and still didn’t receive anything!! I’ve tried to put me una contact with them by email many times , just received 2 answers telling me that the order is on way … and still waiting !! Shame on you 🤬🤬🤬!!!”
“Statik supplied my multiple order of cables with adapters in plenty of time for me to deliver them as Christmas gifts. I kept one for myself and am delighted with it. It connects quickly, does have 360 rotation and rapidly charges each of my devices.”
“The product works as advertised a meets expectations after 1 week's use. That's a plus. However it took 40 days for receipt of the order. Your support website was relatively unresponsive, despite many status queries. This situation was a strong negative to the point that I was considering canceling the order.
Why not practice honesty with your customers from the outset and create a realistic delivery expectation from the beginning?
Because of the effectiveness of your solution, I will be placing another order, this time with the proper delivery expectation and thus without the prior frustration.
Finally, you should consider manufacturing your product in the USA, even if there is an increase in cost. The product would be of value even at twice the price.
If you would like to explore this idea further, please contact me at 904-307-1945.
Thanks for your kind consideration.
John Pauley”
