“After only one week, I had to have one replaced. When I received the new one that also broke within a week. They are very poorly made and not sturdy at all.”
“Love their products, but Customer Service is terrible. Lead time on shipping is 5+ weeks. Ordered stuff before Christmas that hasn’t arrived yet. Hard to find any info on site about orders, and it takes a long time to get an answer on order status, and individ Love their products, but Customer Service is terrible. Lead time on shipping is 5+ weeks. Ordered stuff before Christmas that hasn’t arrived yet. Hard to find any info on site about ual requests have to be sent for each item. Great products aren’t good enough to make a successful- it takes great service and communication, also.”
“order was not timely but it did eventually arrive - very good product that was delivered - i was having doubts that it would come but i guess it was just the holiday rush”
“The product is great. The delivery Sucks!! Product does all it claims. But they need to do better in delivery. I would buy again if it would come usps in the timely manner”
“When i got these I was sceptical but NOT anymore. they are easy to use, connect easily and seem to charg my electronics faster. I would recommend these to people and i do not recommend anything on line. Buy them you will be happy.”
“Waited over 4 months for my cable. Which was discontinued a month after I paid for it. Changed for an alternative that actually doesn't even work now. Was also promised two extra cables which I never got. Shocking quality of product and will not be purchasing again”
“I ordered 13 products on Dec 12, 2024. It is Feb 4, 2025 and I've only received 1 out of 13 products. Refund request in process, but based upon estimated delivery timelines I may not see it until 2026. It took customer service multiple email exchanges to even realize there was a problem since they saw 1 shipment against my order, but it was only for 1 product; they assumed all products were shipped. Not a good operation.”
“Love the lighted cords, they are very nice to look at. Love the convenient length. Love the bach and forth with the cord but sometimes the cord pops off during the swivel. Still a very nice charging system!!”
“Very convenient! It came with micro-USB, Lightning, USB-C magnetic adapters. I have one device of each type that was hard to plug in due to their cases, etc. Now each device can easily charge using the magnetic connector. Just bring the cable nearby and "snap" ... charge!”
“For Christmas I ordered three 360 Pro cables with three free Pro cables along with two Magnetic Tips packages the first week on December. I received a partial delivery January 8, 2025, which was the Tips and a "gift". After multiple emails STATIK has not corrected the shortage. There was no problem with my order in 2023, but my December 2024 order has not been completed. Based on my interactions with customer service, I would not recommend purchasing from STATIK.”
“Statik has great products but terrible, unresposive customer service. I ordered the wrong item and requested a refund/exchange via the Statik customer support page website multiple times over a period of weeks with no response. I could not find a phone number to call customer service. I even sent an email directly to customer support an received an automated relpy that someone would reach out in 3 to 4 days due to heavy volume. That has come and gone without a reply. It's a shame that Statik has great products but terrible customer support.”
“Have been emailing for well over a month .. I have issues with the pro cable as I bought for data transfer but laptop does not recognize any of the devices I plug into with the cable. It charges from the laptop, proving it is connected. I have sent videos but have chased up over a dozen times, and they finally answer, only to tell me which cable does data transfer .. I again tell them my issue, they then as for video proof which sent a month and half ago .. so I sent again .. and again no answer ..”
