Login
Start Free Trial Are you a business? Click Here

Staysure Reviews

4.5 Rating 2,291 Reviews
91 %
of reviewers recommend Staysure
4.5
Based on 2,291 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5

Write Your review

Staysure 1 star review on 13th June 2025
Leroy
Staysure 5 star review on 7th May 2025
Stuart Crook
Staysure 5 star review on 23rd April 2025
James Campbell
Staysure 5 star review on 15th April 2025
Howard
Staysure 5 star review on 15th April 2025
Howard
Staysure 1 star review on 26th November 2024
S Wilks
Anonymous
Anonymous  // 01/01/2019
Everything sorted out no bother
Helpful Report
Posted 1 year ago
Website user friendly.
Helpful Report
Posted 1 year ago
I found making a call to Staysure to update our policy and get best value very helpful. Customer service spent time explaining both covering our pre existing medical conditions and reminding us of some revised terms and conditions. The experience reminded us of the importance of checking the policy detail to ensure full coverage, rather than just renewing the exiting policy. I was reassured it was fit for purpose and offered a very competitive price having shopped around prior to purchase. Pleased with the outcome. Recommend Staysure and suggest checking the detail of existing policies to ensure they remain relevant to customer needs.
Helpful Report
Posted 1 year ago
I have used Staysure before. Looked at other companies and although their price had risen quite a lot since last time ended up being cheaper. I had to query what I was filling in on line as a little unsure, but phoned them and they were much nicer to deal with then other companies that I made enquiries from. Eventually my premium was less expensive than quoted. Thank you Staysure, even more loyal than before.
Helpful Report
Posted 1 year ago
Happy with pricing and process, needed to speak with Customer Service regarding cruise cover but all good. More than happy to renew
Helpful Report
Posted 1 year ago
Friendly and helpful and patient
Helpful Report
Posted 1 year ago
Very good customer care ,Alex was very patient with me and my hearing problem,
Helpful Report
Posted 1 year ago
Jacob was very helpful. Very patient going through a very long list of questions. I was not able to answer 1 question. He suggested I spoke to GP/Pharmacy. Said he would ring back which he did and the problem was sorted. I did think some of the questions difficult and at times repetitive Very good helpful service.
Helpful Report
Posted 1 year ago
Listened to my requirements, and acted accordingly, thanks to Abbey.
Helpful Report
Posted 1 year ago
Quite easy to use the website however, I found it frustrating to fully review my quotes, nevertheless, I managed and bought a policy. I must add that the policy I purchased was excellent value and the best I could find on line. I did not buy the basic policy as the comprehensive policy suited me better
Helpful Report
Posted 1 year ago
Have used Staysure for years. Competitive prices and peace of mind for older travellers. Straightforward English too!
Helpful Report
Posted 3 years ago
Easy to arrange and renew. Peace of mind for older travellers
Helpful Report
Posted 3 years ago
Staysure is easy to arrange & I have found that it covers everything I need, including fly/cruise/fly holidays. I retired to Spain, many years ago, & Staysure is great for my type of insurance. I have recommended it to my friends 👍🏼
Helpful Report
Posted 3 years ago
Was on the phone for over an hour this morning so e mailed for someone to call me back. Pleased to say had a call this afternoon. Too much info on the phone before getting to speak to someone. Have now sorted out the problem.
Helpful Report
Posted 3 years ago
Had to add to a medical option.I was dealt with quickly , efficiently ,and only had a £10 admin fee. Problem is I cannot print off my new policy copy.
Helpful Report
Posted 3 years ago
Good customer service with excellent Covid19 cover.
Helpful Report
Posted 3 years ago
Good value, and keep us up to date with what’s going on in the travel industry good customer service
Helpful Report
Posted 3 years ago
The online website was easy to use to get my cover in place and the premium was very competitive for the cover I wanted.
Helpful Report
Posted 3 years ago
At present Staysure has kept me advised on an inquiry they are making in respect of the fact in a policy I took out last year and not used due to the cancellation of 4 booked holidays due to coronavirus. CURRENTLY, I AM AWAITING THEIR DECISION IN RESPECT OF MY NEWLY BOOKED HOLIDAY WHICH EXTENDS 1 DAY OVER THE EXPIRY OF THE EXISTING ONE, AND WHAT DISCOUNT THEY WILL OFFER AS MY NEW HOLIDAY DOES NOT NEED WORLDWIDE COVER. 4* IS REASONABLE AS THEY HAVE KEPT ME INFORMED OF WHAT THEY ARE DOING, UNLIKE LESS REPUTABLE COMPANIES.
Helpful Report
Posted 3 years ago
We have taken out annual policy with Staysure for the last few years, the last 2 years we have not used the cover at all because of Covid . Our policy will come up for renewal in October and I am wondering what sort of offer we will get seeing that people who only insure for the period they are away are reportedly getting their cover moved if their holiday is postponed. We think Staysure are usually fair, but we will see.
Helpful Report
Posted 3 years ago
Staysure is rated 4.5 based on 2,291 reviews