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Stein Mart Reviews

1.4 Rating 286 Reviews

9 %

of reviewers recommend Stein Mart

Company Reviews

1.4

Based on 286 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stein Mart 1 star review on 27th June 2022

Stein Mart 1 star review on 27th June 2022

Stein Mart 1 star review on 9th December 2021

Stein Mart 1 star review on 9th December 2021

Stein Mart 1 star review on 30th August 2021

Stein Mart 1 star review on 30th August 2021

Stein Mart 1 star review on 28th August 2021

6

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stein Mart file bankruptcy and an investment firm bought them. Since re-launching their webstore, it's blatantly obvious there's been a change for the worse. Most of the merchandise has no brand name given and the prices are marked up too high which isn't how the old Stein Mart used to be. That's why there are many complaints after new ownership.”

Posted 3 years ago

“I ordered a robe for my father’s 90th birthday which was June 5th. While it arrived in time for me to give it to him, it had the security device still attached and so it couldn’t be gifted. I had to scramble to order a gift from a different company since I didn’t have time to do an exchange. When I first called customer service I explained the situation and was given a free return shipping label, which was expected. I also asked for the original shipping cost be refunded since I received merchandise that I couldn’t use. That didn’t happen, so I called customer service once again and was told I’d be issued a refund. It’s been almost 2 weeks and I’m still waiting. Unfortunately, my first shopping experience with Stein Mart will be my last. And the only reason I rated it 2 stars is because the customer service people were extremely nice.”

Posted 3 years ago

“I love the merchandise but On line buying and Elite status issues are the worst!”

Posted 4 years ago

“Everything is fine - except cashier #930906704 at Steinmart #279. She’s a negative, aggressive person who has no business in this position. I’ve complained via email about her to the company.”

Posted 4 years ago

“Made a $119.00 purchase. Asked the clerk if there were any coupons available for my Friday puchase. Answer was no. Get home check my mail box and there is the $10 off coupon. Take my puchase back to the store on Sat. The argumentative clerk says no to giving me my $10 discount. Says they must return the merchandise to the sales floor. Can't rering it. Get a manager involved and I get my $10. But there is also a $10 coupon for Sat. She will only give me the $10 for the Sat coupon. They certainly don't know what is fair to a customer. When I specifically asked the clerk on Fri if there were coupons. She then tells me u can get them on your phone..ok why wouldn't you tell the customer this when they are asking about coupons. They are definitely not into customer service like their competitors of Kohls and Macys. Beware if u are shopping there. Not a good experience especially dealing with a clerk who has an attitude.”

Posted 4 years ago

“Today is 11/15/19. I just received the sale flyer that ended 11/11/19. If you are paying someone to mail these you are getting ripped off. So am I in that I am not able to take advantage. Pop”

Posted 4 years ago

“Great and fun merchandise, but....no inventory control. Also, when return the online orders in the stores, it takes forever”

Posted 4 years ago

“I have been a customer of Stein Mart for many years because of the high quality and prices. How ever I have seen such a drastic decline in the quality and styles and really cheap material. This is such a let down for me. I well be shopping else where :(”

Posted 4 years ago

“Stein Mart prices have continued to increase more and more. When a no brand blouse is on clearance and it's still $44, there's a problem. Stein Mart will need to be more competitive on their prices if they want to keep business.”

Posted 4 years ago

“I have tried to order and the web site will not accept my expiration date of my card. I have contacted them twice and not response. The item is not available for local pick up and their web site is not working to take payment info. Think I am not interested in their kind of business.”

Posted 4 years ago

“I shop in the San Antonio stores. Love the merchandise but Stein Mart looks very dirty and messy Lately. Usually 2 employees run the store. Not enough help on the floor or register. I feel sad for the underpaid employees having to do everything at the store.”

Posted 4 years ago

“I’m in Steinmart in Evansville in on Derby Day and for some reason all employees are wearing hats even the guys. I hope you aren’t making the male employees wear such ridiculous hats. They look dumb and unhappy. If this is your practice I hope you stop it.”

Posted 5 years ago

“Sent me wrong throw pillows an I emailed them bout it but no response”

Posted 5 years ago

“I went to the Steinmart in Beachwood and tried to return a item that went on sale The manger there was the meanest most awful person Eye have ever encountered Eye now shop more on line and Eye got 20 of my Freind’s and we now go to one of the other stores Eye spent over 3000 in that store and all they gave me for being a elite customer was 10.00 Eye have now cut my money in half of what Eye buy there The women that work there on the other hand is wonderful but the store manger is mean cold nasty unkind unfriendly Eye have spoken to her on three different occasions and she was nasty Eye spend last in this store because of her Eye don’t like going there but eye like SteinMarts”

Posted 5 years ago

“Used to love shopping here but they have really started buying for the 60 and over crowd. They must have changed buyers or something because the clothing for woman is fugly and for old ladies. There is no juniors dept and petites is full of old lady brands! No wonder their stock is orth less than a dollar a share. Good luck Steinmart”

Posted 6 years ago

Stein Mart is rated 1.4 based on 286 reviews