“I am so OVER this store. Ordered a dress and wanted to return it immediately so tried to contact them, a nightmare in itself. This has been going on for nearly 5 weeks to just get a return shipping label. All sorts of inane reasons were given. Finally I contacted my American Express to lodge a complaint, they were efficient as usual. At that point I finally got some response and was told they could do nothing while the dispute was alive, so I contacted Amex again and removed the dispute.NOW Steinmart claims it will take at least 21 days for the dispute being closed to show up for them! Should be immediately according to Amex. I warn all to be very careful about ordering. Loved this store when it was a actual brick and mortar, sorry to see such failure at online customer service.”
“Great store. Been shopping at the Pompano Beach and Coral Springs locations for 15 years. Spent $225.00 during their closing sale. When Loehmans went out of business 7 years ago, SteinMart should have obtained that demographics. Will miss shopping here!”
“Last week my mother and I spent time shopping in the Bonita Springs, Florida Stein Mart store. I am someone who is hard to fit with comfortable shoes and always dread that shopping day. This day was different because of a wonderful employee named Michelle. She was such a pleasant person and very dedicated to her customers satisfaction. She was determined to find the right shoes for me and she certainly found them and made it the best shoe shopping trip I've ever had! She is a true professional with an outstanding personality! When we were leaving the store, I told her store manager what a great employee Michelle is. Turns out the store manager is very impressive also! I will be returning to that store many times thanks to the super employees.”
