Stein Mart Reviews

1.4 Rating 286 Reviews
9 %
of reviewers recommend Stein Mart
1.4
Based on 286 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 56%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Stein Mart 1 star review on 27th June 2022
Kim Lahr
Stein Mart 1 star review on 27th June 2022
Kim Lahr
Stein Mart 1 star review on 9th December 2021
Anonymous
Stein Mart 1 star review on 9th December 2021
Anonymous
Stein Mart 1 star review on 30th August 2021
SH
Stein Mart 1 star review on 30th August 2021
SH
Stein Mart 1 star review on 28th August 2021
Anonymous
6
Anonymous
Anonymous  // 01/01/2019
I am so OVER this store. Ordered a dress and wanted to return it immediately so tried to contact them, a nightmare in itself. This has been going on for nearly 5 weeks to just get a return shipping label. All sorts of inane reasons were given. Finally I contacted my American Express to lodge a complaint, they were efficient as usual. At that point I finally got some response and was told they could do nothing while the dispute was alive, so I contacted Amex again and removed the dispute.NOW Steinmart claims it will take at least 21 days for the dispute being closed to show up for them! Should be immediately according to Amex. I warn all to be very careful about ordering. Loved this store when it was a actual brick and mortar, sorry to see such failure at online customer service.
Helpful Report
Posted 3 years ago
Great store. Been shopping at the Pompano Beach and Coral Springs locations for 15 years. Spent $225.00 during their closing sale. When Loehmans went out of business 7 years ago, SteinMart should have obtained that demographics. Will miss shopping here!
Helpful Report
Posted 3 years ago
Last week my mother and I spent time shopping in the Bonita Springs, Florida Stein Mart store. I am someone who is hard to fit with comfortable shoes and always dread that shopping day. This day was different because of a wonderful employee named Michelle. She was such a pleasant person and very dedicated to her customers satisfaction. She was determined to find the right shoes for me and she certainly found them and made it the best shoe shopping trip I've ever had! She is a true professional with an outstanding personality! When we were leaving the store, I told her store manager what a great employee Michelle is. Turns out the store manager is very impressive also! I will be returning to that store many times thanks to the super employees.
Helpful Report
Posted 4 years ago
Not customer friendly jLexington SC
Helpful Report
Posted 5 years ago
Stein Mart is rated 1.4 based on 286 reviews