Stein Mart Reviews

1.4 Rating 286 Reviews
9 %
of reviewers recommend Stein Mart
1.4
Based on 286 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 56%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Stein Mart 1 star review on 27th June 2022
Kim Lahr
Stein Mart 1 star review on 27th June 2022
Kim Lahr
Stein Mart 1 star review on 9th December 2021
Anonymous
Stein Mart 1 star review on 9th December 2021
Anonymous
Stein Mart 1 star review on 30th August 2021
SH
Stein Mart 1 star review on 30th August 2021
SH
Stein Mart 1 star review on 28th August 2021
Anonymous
6
Anonymous
Anonymous  // 01/01/2019
I've bought 2 items in separate transactions. Quality is good. Shipping went well for the item delivered UPS. 1 item delivered USPS took longer than expected but that's the Postal system anymore. No complaints and happy so far.
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Posted 2 years ago
I am extremely upset about SteinMart closing. The style of clothing they had was just gorgeous and prices were very reasonable. I joked many times about changing my home address to SteinMart. I sincerely hope they reopen in the future.
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Posted 3 years ago
I have shopped at Stein Mart for years and will miss the store. And for those who complained about having to wear a mask, grow up! Not sure where to go to buy "Boutique Style at Bargain Prices". Thank you for the many great years of service. I feel for the employees at my store. They have been the best!
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Posted 3 years ago
Love Stein Mart stores...I live in Canada and really looked forward to going to Palm Springs to go to SteinMart...For the past 3 years...just about everything I wear is from that store...great clothes ..purses..shoes..home items..and at affordable prices. ( and really good sales) I would hold of shopping all year, so I could do it all at the 3 SteinMart stores in P/S I’m sad they are closing...won’t be the same there..:(
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Posted 3 years ago
Jay stein just bought a 31 million dollar mansion in bel air California. As his employees all lose their jobs and are on the street. The company was managed into the ground. While the idiots worked their butts off. Nice going jay and deanie. What A dam joke. Oh well. Butt kissers. Go find new jobs and good luck . Serves that gossiping pack right . Lol lol cannot stop laughing. This is my personal opinion WHAT DISGUSTING DOWNFALL...
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Posted 3 years ago
My queen size quilt is perfect. It’s exactly as described on your website. Best price on the internet and trust me I did a lot of looking before I found it. It was exactly a 4 day turnaround, which is exactly what was promised. This was my first time shopping your online merchandise but I have been a loyal customer of your store for many years. In this day of Covid-19 I try to stay away from shopping in stores.
Stein Mart 5 star review on 4th August 2020
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Posted 3 years ago
Customer service..Patricia was very helpful with placing my order today 5 stars..comforting in this time we are going through to have great customer service...thank you.
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Posted 3 years ago
I have been so very happy coming back to shop at Stein Mart this year. First of all the employees have been wonderful and friendly. I have found so many things I love in dresses and even bought shorts which I haven’t bought in years. Laura was especially helpful to me on two occasions. Everyone has been outstanding and cheerful at the Augusta Georgia/ National Hills store. The Encline and the Lauren dresses have been wonderful and easy to find in my size which is a 14 now. The prices and sales have been outstanding. I ordered online as well as visited The store on several occasions. Thank you so much. Della Mcelveen.
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Posted 3 years ago
I love Steinmart! I shop there almost exclusively. Their styles are trendy yet they also have classic styles. They have a great variety, prices are very reasonable, staff is friendly. Returns are easy. And I’ve never had a problem with online shopping. Usually receive orders earlier than expected. Can’t wait til they reopen.
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Posted 3 years ago
I love the store. Love the prices and merchandise. If you know how to shop the sales, you can do very well. I will admit that they haven't updated the jewelry. I'm there almost every week and have gotten to know the staff. For the most part they are very nice. I'm going to rename my closet-Steinmart.
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Posted 4 years ago
Received Faux Fur Shawl Collar coat (SKU-71788194...it exceeded my expectations a million times over. Ordered the natural color...perfect. The fit was perfect and will certainly keep me warm and can be worn to work or for play. Also, lined and can be washed. Thinking about ordering the other color because the price and quality is great! Best purchase I have made all year! Have a Wonderful Thanksgiving!
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Posted 4 years ago
Wanted to give a thank you to Cynaida Tello (ladies mgr) & to Rosetta ( cashier) for their great customer service this week at the Stein Mart in Valrico, Florida.
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Posted 4 years ago
I don't understand all the negative reviews on here. I have nothing but positive concerning shopping at Steinmart! Love their clothes and jewelry! Best discount store out there! You have to READ the signs as in the Red DOT clearance. It says UP TO 50% off - NOT 50% OFF. A lot of people don't read the signs nor read the coupons exemptions!
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Posted 4 years ago
I visited Stein Mart on Fondren and Westheimer today. First I called to make sure that they had the dress in which I was interested. Fortunately, I got Jeniece Bealer. She located the dress I wanted to two colors and held the sizes for me until I could come in. After trying them on and making my selection, I asked a saleslady who was very busy working if she were Jeniece. She proceeded to help me to select two pairs of shoes and a scarf. Ms. Bealer has superb taste and I don't think I would have bought anything further without her. I shall definitely return to Stein Mart because of the superb taste and service that Jeniece provided for me. I was in a hurry because of a full work schedule and she got me what I wanted in record breaking time to my complete satisfaction. She is a major asset to Stein Mart and I hope she is recognized as such!
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Posted 4 years ago
My mother aunt and sister and I visited Stein Mart in Peachtree City on Monday Memorial Day 2019 and sales associate Kayla provided awesome customer experience for me and my family. She was very friendly and helpful. Please hired more staff members and allow Kayla to train them on what Great Customer Services look like.
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Posted 4 years ago
I ordered a few things online I not only was the prices reasonable but I received my items pretty fast.
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Posted 5 years ago
Ordered on line many times, never disappointed!
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Posted 5 years ago
I had the great pleasure to meet Deanti Evans at Stein Mart, 5250 I 55 North, Jackson MS 39211, I went shopping with my 19 year old nephew. Years ago I did own a high end clothing and shoe store in Switzerland, so I am very familiar what is a good customer service. Mr. Evans service was outstanding, his knowlege of materials and all the cloth impressive. My nephew never owned a pair of Jeans in his life almost not to belief in the US, because he could neve find a pair which would fit him. Thanks to the smartness of Mr. Evans my Nephew went home with two pairs, fitting perfectly. And because of this outstanding service I spend more than $ 1000.00. Mr. Evans becomes a rarity in this domaine. young poeple should be praised when thei do such a great job.
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Posted 5 years ago
I have ordered on line several times and have never been disappointed.
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Posted 5 years ago
Good value, many options!!
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Posted 5 years ago
Stein Mart is rated 1.4 based on 286 reviews