Stein Mart Reviews

Name: Stein Mart
Rating: 1.44

1.4 Rating 286 Reviews

9 %

of reviewers recommend Stein Mart

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Metrics

1.4

Based on 286 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stein Mart 1 star review on 27th June 2022

Kim Lahr

Stein Mart 1 star review on 9th December 2021

Anonymous

Stein Mart 1 star review on 30th August 2021

Stein Mart 1 star review on 28th August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband an I were shopping there today and a customer service rep named Lynne was so helpful and so good for us - she certainly is one of the best!”

Helpful Report

Posted 3 years ago

“Received a dress that cost $41.00, very pretty .. It did not look good on me! Went to return through the mail as no stores in my area, costs me $15.00 just to return the dress two days later! Way too expensive when other stores send a free shipping label. Not happy”

Helpful Report

Posted 4 years ago

“I have shopped at stein mart in sunset hills for years. Recently management must have changed or something.... last 2 times I’ve shopped there I have had the rudest sales help. I won’t go back!”

Helpful Report

Posted 4 years ago

“I bought 2 lamps and when I got them delivered they were great quality and they were nicer than I expected! Great homegoods dept! I loved the lamps!!”

Helpful Report

Posted 5 years ago

“I bought a IHome Vanity Mirror from the Kenner Stein Mart. The store employee opened the box because I wanted to make sure the mirror was rose color as indicated on the box. It was and I left the box on the front counter with my name attached as I shopped. On Christmas when my granddaughter opened her present, the mirror was silver. It is very difficult to put this mirror back packed right in the box. WHO OPENED MY BOX and SWITCHED OUT the mirrors? It was in view of anyone who worked the registers. I have requested a call from Stein Mart’s District Manager. In 2019 I will stay far away from this Kenner Stein Mart. If you shop at this store, please keep your items with you as I am sure the other Stein Mart customers are going to say, well why did you let them talk you into leaving your mirror at the front register with your name on it, a rose colored mirror that is hard to find during the Christmas season. So, if you happen to have my rose colored mirror, and start having all kinds of problems in 2019, maybe it was not worth it switching the mirror. I will say my prayers for you. And Stein Mart, no need for the phone call. I just cannot imagine what explanation could be given for allowing someone to switch out a mirror because they wanted my rose colored mirror.”

Helpful Report

Posted 5 years ago

Stein Mart is rated 1.4 based on 286 reviews