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Steven Brown Art Reviews

2.7 Rating 135 Reviews

40 %

of reviewers recommend Steven Brown Art

Company Reviews

2.7

Based on 135 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Steven Brown Art 5 star review on 30th April 2022

Michelle Lovelock

Steven Brown Art 5 star review on 30th April 2022

Michelle Lovelock

Steven Brown Art 1 star review on 5th June 2021

Steven Brown Art 1 star review on 22nd September 2020

Steven Brown Art 1 star review on 22nd September 2020

Steven Brown Art 1 star review on 22nd September 2020

Steven Brown Art 1 star review on 22nd September 2020

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was given a Steven Brown Art chopping board last Christmas and was delighted as I love all the artwork. The picture has started to come off the board and when I contacted the company they were extremely unhelpful and basically said as it had been purchased last November they were not prepared to do anything. I have had other brands of chopping boards before and never had this happen. Overpriced for inferior quality product”

Posted 5 years ago

“Blurry, bad quality posters masquerading as prints. Terrible customer service. Grotesque pricing. Never ending sales. His Facebook live thing is like QVC, but with less quality products. He’s a greasy wee conman. Luckily his position in the art world exists only in his kind and on Facebook. It’s not like galleries are clambering to hang his stuff, which is why he opened his own. There should be a 0 Stars option.”

Posted 5 years ago

“Got order which they had got wrong have sent 4 emails with no response back not very good for customer feed back having to leave this review but have no choice wouldn't recommend”

Posted 5 years ago

“I think the reviewer Willie, sings from the same songbook as me!”

Posted 5 years ago

“Ordered two Signed Collectors prints for my daughter’s bedroom but so disappointed. They are just posters on cheap poster paper, the signature is even printed. Thought I was getting a bargain in the sale but sadly wish I hadn’t bothered.”

Posted 5 years ago

“Bought 2 cushions 02/06/18 and still waiting, even though website states deliveries could take up to 10 days during busy periods, called them 15/06/18 (10th working day) only to be told they're really busy and delivery would be with us no later than Friday 22/06/18, called today to see if items have been dispatched, oh no they may be dispatched on Friday meaning delivery wont be until next week, awful experience with this company, will never use again or recommend. STAY CLEAR.”

Posted 5 years ago

“Bought 2 cushions weeks back still waiting , no contact even if there is issues . Not happy and frustrated big time .”

Posted 5 years ago

“My partner bought two cushions which were £25 each, the very next day we got bombarded with emails saying they were half price. I emailed them explaining this and since they were not going to be delivered for a week could we have them for half price, I was told point blankly that they would not be doing that. The size of this company and the customer service is a disgrace. We ended up taking them back when they were delivered a week later, so they did not get any thing after all”

Posted 5 years ago

“You get bombarded with emails for product they cannot deliver on. You have to chase and chase.”

Posted 5 years ago

“I can only assume that it is his aggressive marketing strategy and to a lesser degree Scottish patriotism that is driving his sales and not the artwork itself. I know art is subjective but to my eyes these look like paintings done by a year 9 student, a cascade of jarring colours and amateur brush strokes set against tacky gradients. It saddens me that these laughable paintings are selling so well when there are so many truly talented artists out there struggling. I know I sound resentful but I am just sick to death of his smug face repeatedly popping up in my social media feeds alongside his abysmal artwork, he must be spending a small fortune on targeted ads.”

Posted 6 years ago

“Bought a print for my wife's birthday. She did not like it and I therefore wanted to return it within their 28day returns period. However because I was unable to advise them that I wished to return it within 10 days of its receipt, they would not allow a refund. There are not many companies surviving these days with such a poor level of Customer Service. I would not recommend this company to anyone.”

Posted 6 years ago

“Wish there was a zero star option,terrible customer service. I ordered a canvas ,10 days later I received a shipping notification email,only when I clicked on the link there was no tracking number,after contacting customer support,I was told that they could not ship to my country and I could either supply UK address or have a refund. This is despite the website clearly stating that they shipped all sizes to my country. I asked 4 times for a refund or an update on my refund without reply. I opened a case with Paypal and they refunded within 2 hours. It took 1o days to receive a shipping notification and another 2 for them to tell me they couldn't ship it,the canvas was for a present so I am extremely disappointed in the way this company handled my transaction.”

Posted 6 years ago

“I ordered two large prints, waited the 10 or so days, still no prints, tracking number did not work, so contacted customer services, they then informed me my package was delivered the day previous, it had been left at my back door, as I was not in, considering I was in all day, and I live in a flat, on the 1st floor, with no back door, I SERIOUSLY have my doubts about their honesty, it seems this is a scam to steal our monies, and brings Steve Brown art into question. So DISAPOINTED”

Posted 6 years ago

“Ordered a purse.... nothing arrived, emailed there customer service dept, no answer, chased again, actually answered saying it was in post, chased again this time reply came back stating they were waiting for stock to come in !!! Hang on you said it had been posted...... was assured it would be with me within week.... 6 weeks after ordered got my money back”

Posted 6 years ago

“Ordered a Lewis McZoo print on the 28th of December and as of yet haven't received anything. I have phoned the store in Ayr a couple of times, the first time I was told that along with myself they couldn't track my package that the tracking information must be wrong but was assured it had been shipped. The second time I was informed that the shipping side of the company/store was on holiday over the festive season, but being someone who has work in the retail business to have a major part of the company off over this period where you would expect them to have at least a skeleton crew working on orders so there wouldn't be a backlog of orders/returns. That was on the 4th of January and surely a shipment coming from Ayr to Glasgow shouldn't take more than 2-3 days but my advice is if you want to get something from Steven Brown Art is to go to the shop in person because their shipping department is terrible.”

Posted 6 years ago

“Ordered a gift on the 5th December (money taken from bank account immediately) to arrive by the 16th December to give to a friend. Not received by the 15th and only despatched on the 14th December 2017 - the day I chased my order, coincidence?. Delivery cost £3.99. Have been told the website states 7-10 working days for delivery, I think they should re-phrase this to 7-10 working days for despatch. Their website is currently offering order by Saturday 16th of December for delivery in time for Christmas, I really wouldn't rely on this. I am so disappointed and feel very let down.”

Posted 6 years ago

“I ordered my product 2 weeks ago and as of yet it still hasn't been shipped to me. terrible customer service”

Posted 6 years ago

“Received a compact mirror I bought this as a Christmas present for a friend. I Will not be giving my friend this compact which can only be described as a piece of cheap and nasty tat . Very poor quality.”

Posted 6 years ago

“I don't like the pictures, fair enough. I had one bought for me, and was shocked at the price for the poor quality of the reproduction. It is little short of a scam, when you can by original artwork rather than glorified poster prints at this price.”

Posted 6 years ago

“Beautiful print - the 1st of many planned orders to decorate our new business premises, all was well until I requested a VAT invoice which they failed to provide with all the legally required information on even though I gave them the information they need to add on to it by law, simple things like their address! as a result if you're a business you can't claim the VAT back. Despite e-mails requesting a legally valid invoice they couldn't provide one and eventually rudely told that was all they could do. Extremely poor customer service and have reported them to HMRC for acting illegally. Also if you do order from them expect to get inundated with marketing e-mails every day!”

Posted 6 years ago

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Steven Brown Art is rated 2.7 based on 135 reviews