“I bought another 2 framed prints, not only did they arrive damaged and had to go back. 9 days later no reply to my emails asking for update? Customer service terrible and quality off frames poor. I got them as wedding presents and wedding is sat. They are expensive. I asked if they would send me replacements when mine were collected.. Told No. Very unsatisfactory.”
“I like Stevens work, I have some of his artwork in my home, but the recent news on his threats to another artist is appalling.
He acts like he owns the template or the sole rights for multi coloured highland coos, or other derivatives of his paintings...Nessie, Stags etc
Healthy competition is good, just look back in history at some of the greats, they may have painted a landscape, or portrait, but in their own style....it’s not a crime.
Kids in School draw multi-coloured art, does he want to threaten them too.
I’ll be purchasing future works from other artists. Shame on you, Mr Brown.”
“I purchased a iPhone cover and just over six months later contacted Steven Brown with photographs showing that it had cracked around the edges, and anyone who knows me I look after my phone, so it was definitely not dropped or damaged, it’s just stress on the plastic. I made representations and was told that it would not be replaced, and when I asked what is the guarantee period, I was told 6 months. So please if you buy any similar items make sure you contact them before the six months is up, mind you their paintings which I have, are excellent.”
“I have a canvas and an apron that I absolutely love. However the chopping board has been really disappointing as the backing has started to peel off.”
“what a joke. 3 months trying to get poxy picture. Customer services is absolute rubbish, staff couldn't be any more unhelpful. Retrain them or sack the bloody lot.
Dont want poxy pictures now, have had to work way too hard to trying to get what im wanting.”
“Utterly useless combination of retailer and delivery contractor (FEDEX).
Received a text from FEDEX my canvas would be delivered the following day. Stayed in all day. Telephoned FEDEX as the day went on.. Fedex helpdesk said it couldn't help me but they would email the local office. Stephen Brown Art claimed the FEDEX text was wrong and I would receive the canvas the following day….
Stayed in all day again. At 4.45 I checked on Fedex site for an update which stated they had tried to deliver it but no one was in... I was in all day!. Telephoned Stephen Brown Art immediately... told it was too late in the day. I asked them to call me before 11am the following day with an update on what had gone wrong, but I would be in meetings from 11am and unavailable..BUT under no circumstances was Fedex to try and deliver the package as the house would be empty from 11am.
Arrived home that evening at 9PM to find a note in the door from Fedex saying they'd tried to deliver at 13:55 and to telephone this number for a FINAL delivery attempt.. the nerve of them!
Telephoned Steven Brown art was told someone had (tried to) email me the previous day asking how i wanted to proceed? Double checked in box no email! lies lies lies… told Fedex would try again but I would have to stay home again as they wouldn't even meet me on a morning or afternoon slot.. so 3 days lost/re arranged work for a lousy canvas.. and given they'd completely hashed up the previous attempt why oh why would I trust a new delivery slot!
Sorry Steven Brown Art you need to sort out your delivery partner and also your customer care
Will go to a shop and buy something else for my wall”
“Ordered 6 A3 prints in September and still waiting to receive these. they took money and now after 5 emails I still have no reply. poor poor standard of service.”
“I bought one of his pictures as I valued his work on it . Now you’ll see it on suitcases , place mats and various other places which has devalued his work so much . I say stupid and totally inconsiderate .”
“Ordered an A3 sized print as described however while whole page is A3 the actual print is smaller with an inch and a half white border all around. This was in no way what was expected as the website pictures do not show any white border, this made it extremely difficult indeed to find a quality frame to fit, I ended up having to trim the print to fit which is awful. Delivery also took forever which in no way matches their expensive delivery charges.”
“I was given a Steven Brown Art chopping board last Christmas and was delighted as I love all the artwork. The picture has started to come off the board and when I contacted the company they were extremely unhelpful and basically said as it had been purchased last November they were not prepared to do anything. I have had other brands of chopping boards before and never had this happen. Overpriced for inferior quality product”
“Blurry, bad quality posters masquerading as prints. Terrible customer service. Grotesque pricing. Never ending sales. His Facebook live thing is like QVC, but with less quality products. He’s a greasy wee conman. Luckily his position in the art world exists only in his kind and on Facebook. It’s not like galleries are clambering to hang his stuff, which is why he opened his own. There should be a 0 Stars option.”
“Got order which they had got wrong have sent 4 emails with no response back not very good for customer feed back having to leave this review but have no choice wouldn't recommend”
“Ordered two Signed Collectors prints for my daughter’s bedroom but so disappointed. They are just posters on cheap poster paper, the signature is even printed. Thought I was getting a bargain in the sale but sadly wish I hadn’t bothered.”
“Bought 2 cushions 02/06/18 and still waiting, even though website states deliveries could take up to 10 days during busy periods, called them 15/06/18 (10th working day) only to be told they're really busy and delivery would be with us no later than Friday 22/06/18, called today to see if items have been dispatched, oh no they may be dispatched on Friday meaning delivery wont be until next week, awful experience with this company, will never use again or recommend. STAY CLEAR.”
“My partner bought two cushions which were £25 each, the very next day we got bombarded with emails saying they were half price. I emailed them explaining this and since they were not going to be delivered for a week could we have them for half price, I was told point blankly that they would not be doing that. The size of this company and the customer service is a disgrace. We ended up taking them back when they were delivered a week later, so they did not get any thing after all”
