Steven Brown Art Reviews

Name: Steven Brown Art
Rating: 2.70

2.7 Rating 135 Reviews

40 %

of reviewers recommend Steven Brown Art

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Metrics

2.7

Based on 135 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Steven Brown Art 5 star review on 30th April 2022

Michelle Lovelock

Steven Brown Art 1 star review on 5th June 2021

Vickie Barrett

Steven Brown Art 1 star review on 22nd September 2020

Mrs Martin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tuffnut is turning into lycanwing dragon and tuffnut get fidgeting for a long time and tuffnut get bites on his right forearms from lycanwing dragon side effects on tuffnut is becoming a lycanwing dragon”

Helpful Report

Posted 4 years ago

“Overpriced poor quality goods- I have spent a fortune on his large prints which have faded within 6 months of being on my walls (indirectly from sun)- I bought a calendar recently as a gift- took 10 days to arrive! I have lost faith in his goods and have started buying better quality canvases from another artist- who has excellent customer service and after sales!”

Helpful Report

Posted 4 years ago

“Bought phone case and the quality was very poor, the thin piece of flimsy plastic in the side at the control buttons split and broken within days of use (that's without dropping my phone) now there is cracks appeared all over the cover and the bottom right corner has split. Would definitely not buy again or recommend, for the price a very poor product.”

Helpful Report

Posted 4 years ago

“Tacky AF. Every picture looks identical to the last. If it's not a multicoloured cow, it's multicoloured trees. Wife had to use customer service to complain about a mug that arrived broken, which took an inordinate amount of time to resolve (for the sake of £15 mind).”

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Posted 4 years ago

“I bought 2 beach towels as I like Steven Brown's artwork and I have bought a number of items in the past and I wanted to give these as a gift. The towels are very thin and the quality is poor. There is no way that I can give them as a gift. Waste of money.”

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Posted 4 years ago

“Poor quality canvas , sagging on frame won’t be buying again”

Helpful Report

Posted 4 years ago

“High price for poor quality. Really disappointed at the quality of the canvas the print is blurry and Badly stapled into the frame, the canvas material itself isnt of great quality. If it wasn't a gift would of returned asking for my money back.”

Helpful Report

Posted 4 years ago

“He's not an artist in anyway shape or form, he's only interested in making as much money as possible from prints, he's so cheesy and knows to suck up to the public is to get sales. He's no artist!”

Helpful Report

Posted 4 years ago

“Have never be so disappointed with a service in my life. This will be my last purchase ever. I ordered a limited edition artwork on the 9th of April to be shipped to Paris as a wedding gift. We are now on the 13th of June, over 20 emails sent and similar in phone calls. Lindsay in customer service just keeps saying sorry for inconvience. Today I hold for 11 minutes and 7 seconds to have my call go unanswered. I call back and get Neil Greenwood who is apparently the customer services manager who needs some serious training. He explained he won’t lie to me so doesn’t know why it has not been shipped, doesn’t know why fedex has not delivered it, can’t get fedex to answer him and thinks that’s acceptable. To add insult to injury, going to ship again today/tomorrow and use fedex who couldn’t deliver the first one!! My family have no wedding gift and I am exasperated with the full process. I’m sure this is not how Steven Brown expects his customers to be dealt with. Word of mouth will not help with future sales”

Helpful Report

Posted 4 years ago

“DO NOT BUY. Horrible customer service. Steven does not care about his staff or his customers.”

Helpful Report

Posted 4 years ago

“I bought another 2 framed prints, not only did they arrive damaged and had to go back. 9 days later no reply to my emails asking for update? Customer service terrible and quality off frames poor. I got them as wedding presents and wedding is sat. They are expensive. I asked if they would send me replacements when mine were collected.. Told No. Very unsatisfactory.”

Helpful Report

Posted 4 years ago

“I like Stevens work, I have some of his artwork in my home, but the recent news on his threats to another artist is appalling. He acts like he owns the template or the sole rights for multi coloured highland coos, or other derivatives of his paintings...Nessie, Stags etc Healthy competition is good, just look back in history at some of the greats, they may have painted a landscape, or portrait, but in their own style....it’s not a crime. Kids in School draw multi-coloured art, does he want to threaten them too. I’ll be purchasing future works from other artists. Shame on you, Mr Brown.”

Helpful Report

Posted 5 years ago

“I purchased a iPhone cover and just over six months later contacted Steven Brown with photographs showing that it had cracked around the edges, and anyone who knows me I look after my phone, so it was definitely not dropped or damaged, it’s just stress on the plastic. I made representations and was told that it would not be replaced, and when I asked what is the guarantee period, I was told 6 months. So please if you buy any similar items make sure you contact them before the six months is up, mind you their paintings which I have, are excellent.”

Helpful Report

Posted 5 years ago

“I have a canvas and an apron that I absolutely love. However the chopping board has been really disappointing as the backing has started to peel off.”

Helpful Report

Posted 5 years ago

“what a joke. 3 months trying to get poxy picture. Customer services is absolute rubbish, staff couldn't be any more unhelpful. Retrain them or sack the bloody lot. Dont want poxy pictures now, have had to work way too hard to trying to get what im wanting.”

Helpful Report

Posted 5 years ago

“£4.99 to deliver a phone case in 5- 7 days....I don't think so! Won't bother even ordering!”

Helpful Report

Posted 5 years ago

“Utterly useless combination of retailer and delivery contractor (FEDEX). Received a text from FEDEX my canvas would be delivered the following day. Stayed in all day. Telephoned FEDEX as the day went on.. Fedex helpdesk said it couldn't help me but they would email the local office. Stephen Brown Art claimed the FEDEX text was wrong and I would receive the canvas the following day…. Stayed in all day again. At 4.45 I checked on Fedex site for an update which stated they had tried to deliver it but no one was in... I was in all day!. Telephoned Stephen Brown Art immediately... told it was too late in the day. I asked them to call me before 11am the following day with an update on what had gone wrong, but I would be in meetings from 11am and unavailable..BUT under no circumstances was Fedex to try and deliver the package as the house would be empty from 11am. Arrived home that evening at 9PM to find a note in the door from Fedex saying they'd tried to deliver at 13:55 and to telephone this number for a FINAL delivery attempt.. the nerve of them! Telephoned Steven Brown art was told someone had (tried to) email me the previous day asking how i wanted to proceed? Double checked in box no email! lies lies lies… told Fedex would try again but I would have to stay home again as they wouldn't even meet me on a morning or afternoon slot.. so 3 days lost/re arranged work for a lousy canvas.. and given they'd completely hashed up the previous attempt why oh why would I trust a new delivery slot! Sorry Steven Brown Art you need to sort out your delivery partner and also your customer care Will go to a shop and buy something else for my wall”

Helpful Report

Posted 5 years ago

“Ordered 6 A3 prints in September and still waiting to receive these. they took money and now after 5 emails I still have no reply. poor poor standard of service.”

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Posted 5 years ago

“I bought one of his pictures as I valued his work on it . Now you’ll see it on suitcases , place mats and various other places which has devalued his work so much . I say stupid and totally inconsiderate .”

Helpful Report

Posted 5 years ago

“Ordered an A3 sized print as described however while whole page is A3 the actual print is smaller with an inch and a half white border all around. This was in no way what was expected as the website pictures do not show any white border, this made it extremely difficult indeed to find a quality frame to fit, I ended up having to trim the print to fit which is awful. Delivery also took forever which in no way matches their expensive delivery charges.”

Helpful Report

Posted 5 years ago

Steven Brown Art is rated 2.7 based on 135 reviews