“Unfortunately it took nearly a month to receive my labels. What used to be a great company is using covid as an excuse to not speak to their customers. You have to use a ticket system so any conversation is a very drawn out process. You can't call or email. The most frustrating process despite my many messages letting them know how desperate i was to get the labels sorted. Long and short is I don't think they care!
Avoid”
What this customer didn't tell you is that they ordered on the 15th Aug and didn't send us their artwork until the 19th, which was a Friday. This was after a reminder by us to do so. After proofing their order on the following Monday in the morning after the weekend (a perfectly reasonable timeframe), the client rejected the proof. They then failed to update their order status as requested in the emails, so it wasn't seen for a couple of days until they emailed us. Not a problem for us to manually update, but certainly not a delay borne by us.
After the client approved the artwork on Friday the 2nd Sept late in the afternoon, it was printed and dispatched by the 8th. So essentially, the turnaround was 4 working days from proof approval. This is our usual timeframe.
It's astonishing how sooooo many people nowadays look to blame someone else rather than take responsibility for their own actions.
This client received 2 free proofs, 2 manual reminders and a 4 day turnaround, yet says we don't care in the same paragraph. It simply doesn't make any sense when all the facts are laid bare.
“Very professional, exactly as I wanted and turnaround was very quick. Cannot praise enough, excellent company to deal with would not hesitate using again. Many Thanks.”
“Absolutely fantastic as always! This is about my 4th time returning as I have a business myself and need labels printing regularly. I refuse to go elsewhere, I trust this company and will only allow my designs to be printing from here. Thank you again! I’ll be back, probably sooner than you’d imagine as I can’t stop thinking of ideas lol”
“I needed customised stickers to use 4 days from the day of purchase so I paid for next day delivery but received after a week by then it was too late to even use the stickers. There was no one to contact and ask what was going on. Absolute nonsense in my opinion. How do I get refunded and paid for the serious damages caused by your nonchalance? To say I was disgusted is an understatement.”
You ordered your labels on the morning of Wednesday 15th June, we dispatched your custom labels on Monday 20th June. That is a 4 working day turnaround. The next day delivery service is the service we use. It's clearly stated that you will not receive your label on the following day of your order, we need time to produce them first.
Stated at the time on our delivery / turnaround page (which is linked at the top of every checkout page in a bright yellow box) it stated that turnarounds were between 2-5 working days at the time of your order.
We dispatched your order on time. There is a contact button at the top of every page of our website, there is no excuse to say that you couldn't contact us, we deal with many inquiries every day, usually within 24h.
It also mentions on that page the following:
"If your order is urgent and not well within the times below, please do not order with us. We don’t want to have an argument of ‘he said she said’ etc when it comes to deadlines. We’re offering a service to the best of our current ability and it might not suit everyone during this unprecedented COVID period."
I understand if you're disgusted because you failed to read what service we offer before ordering, but in no way was the delay our fault. We produced exactly what you ordered within our usual timeframes and terms.
Kind Regards
Matt
Hi,
You ordered your labels on Saturday 16th July in the morning. We dispatched them on Wednesday 20th July. This is a 3 working day turnaround and well within the 2-5 working days mentioned at the top on every page of the checkout process in a bright yellow box.
Kind regards
Matt
“This is my second time ordering from Stickythings and I can’t fault them at all.
I’ve messaged Vicky a few times to ask questions and nothing is too much trouble. Great service and great quality !”
“Great customer service throughout from Vicky and Matt, stickers arrived in time for our event and are excellent quality. Will be using sticky things again and would definitely recommend! Thanks guys!”
