Stillwhite Reviews

Name: Stillwhite
Address: 11 York St, Sydney, New South Wales
Rating: 4.88

4.9 Rating 623 Reviews

97 %

of reviewers recommend Stillwhite

Company Reviews

Questions

Metrics

4.9

Based on 623 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Location:

11 York St,
Sydney
New South Wales
2000

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Read this review for Still White before selling on their site - seller beware!! I lost $150 and am left with a ruined dress after using this site. Still White is NOT involved in a sales exchange at all. They fully send all disputes to PayPal who sides with the buyer 100% of the time. They have guidelines they recommend (like ‘no refunds’ and ‘buyer retiring an item should cover shipping’ but those hold no ground with PayPal. Not only was my beautiful dress ruined (fabric ripped, buttons off, completely wrinkled) by a buyer, who then shipped it back to me, but then still white and PayPal made me cover the buyers $150 in shipping charges!! She had no case - simply a lie that the dress was the wrong size. I had documents proving the dress was the size indicates, but neither PayPal or still white gave me the time of day. Now I’m out money and have to get the dress fixed and dry cleaned again because a bride didn't want to pay for the expensive dress she wore and destroyed. I would not use this website or trust PayPal.”

Helpful Report

Posted 4 years ago

“I had an unfortunate experience after shipping my dress to a buyer who kept my dress and requested a refund to PayPal which was granted without question and without returning my dress. Although it took a lot of back and forth with PayPal who was very challenging to get help from, I was supported by Still White throughout this experience. Bruno went above and beyond Still White’s policy to provide me the funds from the sale of the dress when it wasn’t returned or paid for by the buyer. The team clearly cares about the buyers and sellers who use their platform and I appreciate their help to resolve this issue.”

Helpful Report

Posted 1 year ago

“Had my wonderful dress up for over 3 months for a very good price (50% discount) and not even a single message. Too many dresses on there and your dress totally gets lost. Total rip off for the £30 fee for selling! Would not recommend.”

Helpful Report

Posted 1 year ago

“I sold my dress on StillWhite, and I had a TERRIBLE experience. After the buyer received the dress, accepted it on StillWhite but then a week later, she opened a PayPal dispute claiming that it's not authentic. I provided a proof of purchase, an original receipt from Northstrom, but PayPal still sided with the buyer. They made me accept the return, so I lost $30 Stillwhite Listing Fee and $45 shipping fee. Very demoralizing experience and not worth it.”

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Posted 2 years ago

“I've been scammed and lost my money. No help from StillWhite. The dress is still available on their website waiting for new victims of online scam”

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Posted 3 years ago

“I tried to sell my dress as local pickup as its an extremely heavy, intricately detailed dress and i would never risk damaging. I was forced to deactivate my account after being spammed and hounded by an overseas buyer who wanted my dress for $200aud. It's a $5,000 dress. I reached out to the staff and they didn't help at all. A staff member told me 90% of sales are international. If i had known this i would never have signed up. DO NOT USE THIS SITE TO SELL UNLESS YOU'RE WILLING TO RISK SENDING YOUR DRESS OVERSEAS. Really pathetic site.”

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Posted 1 year ago

Thank you for your review. To clarify, 90% of dresses are shipped between seller and buyer, and 25% of sales are international.

Posted 1 year ago

“A fabulous platform! I bought my dress here and was able to resell it on this platform. Super easy to buy and sell. I am so happy to be able to cut down on waste and I'm so pleased that my gorgeous dress will have another life, and that someone else can enjoy it instead of wasting away in a closet forever.”

Helpful Report

Posted 1 year ago

“This is the best website to post a wedding dress, given the number of brides who contacted me and were seriously interested. I would caution sellers however that it’s a slow process, but nothing to do with Stillwhite. The next bride ideally wants the dress to be an exact fit without needing to do any major alterations and wants to be able to try it. I had requests from brides all around the world wanting me to ship the dress so they can ‘try’ it, which I personally wasn’t prepared to do.. then finally, a year after posting, a lovely bride who lives 2 miles away texted me on Stillwhite. She came to my place and tried the dress, and it fitted her perfectly!!! She looked as happy as I did when I tried it at Pronovias, and it made me happy to see her in it! I even recommended that she sells the dress on after her wedding, so that more brides can enjoy it :-))”

Helpful Report

Posted 1 year ago

“Never use StillWhite. They have policies in place to protect the seller but cannot follow through with them when the time comes. They are no help at all when you contact them and call them out on it. I suggest spending your money on a website that can actually follow through with their own policies they have in place . Never spend any money at StillWhite!”

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Posted 2 years ago

“Still White made it easy to sell my wedding dress. I recommend the site to sell or buy your wedding dress”

Helpful Report

Posted 2 years ago

“I sent many many messages and only received one message back after waiting over a week for a response. The fact that you only offer one way to pay is ridiculous! Instead of offering to help me at all or look in to the issue on your website I was told by your agent to go though PayPal because the problem was with them. No further assistance was or informed was given. I have worked in customer service for many years, as an website offering a service your staff should be trained and able to look in to an issue, help facilitate communication between your company and any and all other parties that may need to be included in order to offer the best service possible to your customers, none of the above was done. I got a figure it out for yourself answer regarding my issue and that is just not right. Also I think you should offer more then one way contact someone in your customer service department and definitely more then one way to pay. I was terribly disappointed with my experience after reading so many good reviews, I could not believe the terrible service I received”

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Posted 3 years ago

“I managed to get my dream gown brand new unworn for literally half the price! I work in luxury bridal so I know my stuff and honestly cannot recommend this service enough ! PayPal payment gives you a nice security cushion as a buyer as well 👍🏽🙏🏽🤍”

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Posted 3 years ago

“After thinking my dream dress was out of my budget, I actually found it! Not a common designer either. I am so incredibly grateful and happy with my find and purchase.”

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Posted 3 years ago

“Paid £27 to list, the dress was up for nearly a year and never sold. Go to ebay and use one of their £1 listing promos, stillwhite is not worth your money or time.”

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Posted 4 years ago

Stillwhite is rated 4.9 based on 623 reviews