Stillwhite Reviews

4.9 Rating 623 Reviews
97 %
of reviewers recommend Stillwhite
4.9
Based on 623 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
100%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
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Location:

11 York St,
Sydney
New South Wales
2000

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Anonymous
Anonymous  // 01/01/2019
Their guarantee is with PayPal payments.... NOT still white! Although I eventually got a refund, I lost almost $200 in return shipping (PayPal only covers $30) Make sure you get lots of current pictures from a seller! My seller was a liar from the start! This was supposed to be a $7000 dress! What I got was stained damaged and chopped size 16 down to a mannequin size xxxxs Tried to work with seller, finally had to go the full PayPal dispute route.
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Posted 2 years ago
It was a great experience to find a dress and communicate with the seller. Everything was perfect until one of their agents gave my seller bad advice that has cost me an additional $300 and months of headaches trying to deal with customs over their recommended action. So much for a good deal on a dress and easy international shipping. On top of the price for the dress, I paid $80 for shipping, $90 for custom fees that allegedly weren't supposed to exist for this, and then another $280+ for fees from their advice. Even if everything is marked correctly, be ready to pay $200 over the listed price for international shipping. Not easy, convenient, or affordable.
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Posted 2 years ago
I recently bought a dress from stillwhite. My seller was lovely and very helpful, she sent the dress in good time and it arrived like new as described. My only gripe about this website is the lack of warning about additional fees to pay to get the dress through customs. When my dress arrived from America to the UK, I was asked to pay £300 in customs VAT and import duty. While the website does have a link explaining this on their help page, there is no pre warning before buying a dress. As I bought the dress without reading every link on their help page this cost was incurred completely unexpectedly. An automated email informing customers of this when being sent the pay request would have been much appreciated especially considering this was a huge additional cost that was added to the dress.
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Posted 4 years ago
Stillwhite is rated 4.9 based on 623 reviews