Sundae Reviews

Name: Sundae
Address: 236 West Portal Avenue, #328, San Francisco, California
Rating: 4.85

4.9 Rating 511 Reviews

97 %

of reviewers recommend Sundae

Company Reviews

Metrics

Info

4.9

Based on 511 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

kzhou@sundae.com

Location:

236 West Portal Avenue, #328,
San Francisco
California
94127

Sundae 5 star review on 26th February 2021

Martin G

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The box code to see the house was wrong so we could not view the home. The pictures were outdated on the info site. One of the windows in the home had calk around a piece of plexiglass in place of the window, which if you pushed on it a little the top caved in into the home. Gutters leaked. The back yard had debris all over.”

Helpful Report

Posted 1 year ago

“The process with your company was uneven at best. Then to add insult to injury we find that less than six weeks after we sold the house to one of your investors, they flip the property for nearly $100,000 more than they paid us! https://www.mlslistings.com/property/crsw21196733/10713-maple-ave-bloomington-ca-92316 This made us sick to our stomach. We do realize that your investors are in business to make money. The thing that really upset us is that the Representatives from Sundae kept making comments that this was the best price that they could come up with which originally was $247,000. Then one of your managers calls me and says they’re going to raise it to $255,000 and they were taking a portion of their profit to offer us that much money. In other words they were acting like the market was so tight that that was the very best that they could do. It seems that we have been “played”by Sundae Corporation. We realize that there are costs associated with buying the property so they probably had a total of 270 maybe $275,000 with closing costs and so forth. They were able to turn a very poorly maintained property for over $94,000 and your people portrayed to us that this was the absolute best that we could do. Again, we feel like we have been played and the big corporations Sundae and the rich investor walks away with a wad full of cash and we get the bare minimum & that your people betrayed us. They repeatedly inferred that this was the best that we could do. Really? Is this how you people make money? You go to people like us who have lost a loved one and have an older property that’s in need of repairs and you portray the market as such so we will accept the offer and this is the best we can do?? You people need to make us whole. How exactly? I don’t know. If we don’t hear from a senior manager (not the local people we worked with) at Sundae Corporation with an explanation of what really happened during this transaction, we will go to the state of California real estate regulatory folks and find out what our options are in terms of getting to the truth and what actually occurred during this transaction. Again, let me reiterate do not have anybody from the local sales or management team contact us. We want to speak to somebody who is a senior at your company who can explain to us exactly what happened and why. I will be out of town for the next 2 to 3 weeks but we would expect to hear from you by the third week in November, please.”

Helpful Report

Posted 2 years ago

“After signing and agreeing to an offer they decided to do a bait and switch and rescind the offer inl lieu of a lower one. Not acceptable”

Helpful Report

Posted 3 years ago

“It was a bad experience & got conned into signing the contract & got a low amount for the condo & this company are flippers & don't care about the seller & are very aggressive & DON'T SIGN ANYTHING from them,I learned the hard way & glad I moved to a better place but it was HORRIBLE experience”

Helpful Report

Posted 4 years ago

Sundae is rated 4.9 based on 511 reviews