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Sundae Reviews

4.9 Rating 511 Reviews

97 %

of reviewers recommend Sundae

Company Reviews

4.9

Based on 511 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Email:

kzhou@sundae.com

Location:

236 West Portal Avenue, #328,
San Francisco
California
94127

Sundae 5 star review on 26th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm pretty happy with how the sale of my home went with Sundae, they got me a fair price from a buyer quickly. Whitney Dewbrew was great and navigated me through this process like a pro, she was a godsend for me and was a tremendous help. Thanks Sundae!”

Posted 7 months ago

“We appreciated the ease of the entire transaction. We wanted to move quickly and relocate back to Texas for family reasons. Sundae provided the opportunity from the initial inquiry to the closing of escrow. We like the no-hassle, no-open-house preparation. Within one day we had a home inspection and the required photographs completed by a friendly and punctual team. The escrow company did a superb job with communication and clearly stating what needed to be signed. The ease of signing documents electronically and having the notary quickly available for needed signatures was value added to the transaction. The final walk-through representative was courteous and punctual which allowed us to get on the road to our new adventure. Thank you Sundae.”

Posted 1 year ago

“Our overall experience with Sundae was terrific. Our rep Maria Lopez was attentive and efficient. Be aware though that there is potential for snags. Our “cash buyer” actually secured a loan connected to the purchase, and that required two appointments with appraisers and inspectors, and the deal closed a week late. The delays caused us some stress, but in the end it all worked out and was the best option for us to sell our home.”

Posted 1 year ago

“The Sundae team members were very professional. I was pleased with the process overall. There was a communication glitch at the end of the process, due to issues related to the buyer's funding, but the issues were resolved and the transaction was completed to everyone's satisfaction.”

Posted 1 year ago

“Amanda Davis was exceptional in making the sale of my house a pleasant experience. If the need arises in the future, I will give Sundae the most favorable consideration due to this experience.”

Posted 1 year ago

“Everyone was very helpful and friendly. I appreciate help with problems.”

Posted 1 year ago

“The process was fast and easy, and everything Jennifer said would happen did indeed happen (even though I was skeptical as it almost sounded too good to be true)!”

Posted 1 year ago

“Friendly, transparent, responsive. Handling the out of state closing was a bit tricky, but we all got it done.”

Posted 2 years ago

“Sundae was a great way to sell my home. I was able to just leave my processions that I no longer wanted, beds, furniture, kitchenwares, clothes, garage tools, paints, and hardware. I didn’t have to clean, paint, or prep, my house to show it like regular Realtors wanted. My wholesale buyer took all of that on. My Sundae coordinator Michiel was excellent at answering all my questions and helping me through the sale. If you don’t want to spend the time and hassle of prepping and showing for a sale, I highly recommend Sundae to sell your home.”

Posted 2 years ago

“Sundae was really easy to work with. In a difficult time in my families life, they worked with us and we were able to sell our house. Thank you.”

Posted 2 years ago

“Overall this was the perfect way for us to sell our home. We are very pleased with the price we received. Justin did a great job - there seemed to be a need for improvement in what happened after Justin. He had said someone would call to schedule the inspection and no one did so I called him to find out he was coming that day. Once a buyer was agreed on there was no direction for us . Probably 30-45 days later we started asking Justin questions again to find out no one was really assigned to be our closer. The closer we got after that - Sara- was good but frequently would promise to call us back that day and did not - we would have to reach out to her again. This contributed to a very rushed and scary end to the process where we landed 1100 miles north with no finality or money so we could close as planned and move on in to our new home. Justin again pulled this off in the last hours before we ended up homeless with pets and all our belongings over Labor Day weekend.”

Posted 2 years ago

“Parker Tuck is the best. He shoukd be promoted to Director of Customer Service or Sales. He is very focused on making sure I have a positive experience and went an extra mile to achieve this.”

Posted 2 years ago

“Sundae was quick and professional. Exactly what I was looking for.”

Posted 2 years ago

“Their buyer and buyer loan agent were my downfalls which reflected on the Sundae team which handled the closing.”

Posted 2 years ago

“All was well until I questioned our agent, Justin, regarding choosing a title company as the verbiage in the original agreement allowed the seller that option. After choosing a title company that was proven to be reputable, I relayed this to Justin and was told that no, in fact sundae went with X company and that's who was chosen. I asked why as this was not the wording used in the original document and according to Sundae, the seller was able to choose. I was meet with "why was I so worried about it", "did you plan this before hand" and after actually sending him the highlighted portion of the agreement, was told "this is just who we use, we know them well, we work with them a lot", I was told exactly " I can just tell them to call the whole thing off". I felt as though I was then obligated to go with the title company of Sundaes choosing as not to 'rock the boat'. It just rubbed me the wrong way and despite the wording used in the original agreement, I felt bullied by Justin in that instance. Other than that, everything went smoothly.”

Posted 2 years ago

“Employees were very personable and efficient. A few times we had to follow up to ensure things were going well.”

Posted 2 years ago

“Delivered as promised”

Posted 2 years ago

“Professional and most importantly painless!”

Posted 2 years ago

“Although my mom did not need a quick sale, we were reluctant to do a conventional sale of a 61-year old house with the original non-grounded wiring and a few other issues. My mom has received many solicitations to buy her house for cash. Zillow Offers and Sundae were the only firms that we considered, and Zillow backed out when an inspection showed a crack in the foundation wall. John of Sundae was very understanding of my concerns with their contract, as I wanted the unrestricted ability to go elsewhere with no possible retroactive commission to Sundae if we didn't like their network's best offer. We eventually agreed on terms. The four top offers were within $5,000 of each other, which I found pretty indicative that we were getting a fair price. Escrow went smoothly, and I was able to choose a closing date that allowed me one more trip to San Diego to finish cleaning out my mom's stuff. I especially liked the fact that my mom had no upfront or escrow costs. Sundae speculatively pays for the home inspection and MatterPort pictures. The offer we accepted really was the net she received (minus a minor adjustment for property taxes for the new fiscal year). The only reason that I didn't rate 5 stars was John's overestimate of the offers that we eventually received. To be fair, we got substantially more than a real estate agent that Zillow put us in contact with had estimated, and much much more than the pre-COVID estimate I'd gotten from another agent over a year earlier. The housing market was also in the midst of quickly rising prices (which we were concerned was not sustainable), which made it harder to estimate a price. (And indeed, Zillow's estimates in the area started sliding lower around the time we accepted Sundae's offer.) I'd have only dinged them 1/2 star for this discrepancy if I could.”

Posted 2 years ago

“Good customer relations. Excellent title company.”

Posted 2 years ago

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Sundae is rated 4.9 based on 511 reviews