“Theoretically it was perfect until sundaes choice of escrow provider dropped the ball and caused delay in closing as well as massive amounts of stress for me - as I had a concurrent transaction contingent on the Sundae closing.
While my rep at Sundae assured me they no longer do business with that escrow company- that didn’t help me.
Last feedback is this is about the 15th time I have been asked for a review - so my review is- proceed with extra caution and avoid doing what I did with concurrent closing- allow extra time. Enough time has passed that the pain has faded - so believe it or not - I would use Sundae again- I would recommend them.”
“Everything was very good, all of the people were professional and honest. They gave me what they promise.
They did not tell me that the escrow did not close like a regular escrow, whereas after escrow closes you start moving out, not that you had to be out of the house before escrow can close.
If that had been made clear , then there would not have been any type of situation at the end. If there is one thing you can do is to improve your communication.”
“The reps for Sundae were great , they did things on time. They worked with me on setting appts for inspections and even allowed extensions on moving . This was great with Covid delays. There were no costs as they said when we sign the contract.”
“Gave a fair off market offer on my property. Everyone I worked with was polite, kind & eager to help. I was very unhappy with the escrow company they chose. Communication was non-existant until I got angry enough to complain multiple times. Miscommunication was an ongoing issue in my transaction. Ultimately, I was happy with my transaction & happy to finally be moved out of state.”
“I was overall very pleased with my experience using Sundae. They were courteous and professional and gave us good value for the house that we wanted to sell. I wanted my transaction to happen quickly and they were able to achieve that. I would have given them a Very Good (5 out of 5) except that they did not educate me sufficiently up front about when the advance funds would be available. I expected to recieve them early in the process and it was closer to the end. Everyone I worked with was prompt, friendly and helpful. We were able to handle most communication by email, but spoke on the phone when more clarification was needed. It was a good experience.”
Posted 1 year ago
Thank you for sharing your comments. This feedback will help us improve. Our mission is to help homeowners get the best outcome when they sell their house, and education and communication are a big part of that. If you'd like to send more details on what we could have done better, please feel free to contact us at firstname.lastname@example.org. Again, thank you for the kind words. We are glad you had a good experience working with Sundae.
“First person who came out was great. Informed me of the process. Once we got in to escrow there was delays with certain aspects of the transaction. I had to be the one calling and getting my updates instead of them keeping me updated. Process was easy besides the communication factor. I would recommend this company to anyone looking for a quick sale without having to lift a finger. Thank you Sundae!”
Posted 1 year ago
So sorry to hear about the communication issues with your experience, Roy. We're happy to hear that things turned out okay, but we will work to improve the process for future customers. Thank you for your advice!