Sunshine.co.uk Reviews

Name: Sunshine.co.uk
Address: 14 Berrymoor Court,, Cramlington
Rating: 4.75

4.8 Rating 15,325 Reviews

96 %

of reviewers recommend Sunshine.co.uk

Company Reviews

Questions

Metrics

4.8

Based on 15,325 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0191 4537932

Location:

14 Berrymoor Court,
Cramlington
NE23 7RZ

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Sunshine.co.uk 1 star review on 4th December 2024

Damien Brown

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with sunshine overall But very very disappointed that I booked the holiday on the understanding of a early flight which has now been changed by 10 hrs which we miss a whole day of our hols & all inc There’s nothing on the beach can do I would never book with Ryan air again as this means we r losing approx £150”

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Posted 6 years ago

“Booked many holidays with sunshine. Only ever had a problem once and it was easily resolved once I got through to someone. The only bad thing is trying to get through to someone in customer service. I had to wait half an hour once for the line to be cut off after waiting for so long.”

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Posted 6 years ago

“So far so good, if the rest of the holiday plans out everything will be great”

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Posted 6 years ago

“everything easy to do”

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Posted 6 years ago

“Easy to book affordable payments”

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Posted 6 years ago

“Great deal and price transparency no hidden fees when paying in parts.Happy with service so far.”

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Posted 6 years ago

“very helpful and informative. thank you..”

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Posted 6 years ago

“Easy to use Web site. Competitive prices. Only reason knocked star off was transfers were a little confusing and frankly getting picked up at 8am for a 11.40 flight and spending 8.05 to 9.10 (over an hour picking others up). And getting to Airport at 9.25 was no where near the 45 minutes indicated transfer time”

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Posted 6 years ago

“CANT LEAVE A COMMENT NO HAD OUR HOLIDAY YET”

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Posted 6 years ago

“Helped me book my flights without any problems with good reasonable prize.”

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Posted 6 years ago

“Very user friendly and concise booking.”

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Posted 6 years ago

“All is really quite good overall with the holiday accommodation services and with the flights offered to travel on the correct days as required. However so, two years ago I also booked car hire with Sunshine as an excellent part of my holiday package, with happily a very competitive price for a holiday car hire. Last year and now this year, then car hire was no longer available with Sunshine. I asked last year about this, as to why no car hire offered or available...?, and you did not give me any reply to this question then, and so I must ask the same question again this year... Why Not...? Can you let me know...? Car hire is a very necessary part of the holiday package, sure not as important as your flights, but still yes quite necessary to have in order to complete the entire holiday package.... Also on the website, when you want to look at a specific accommodation that you would really like to look at, then you cannot select it individually by name, and so you cannot go to it directly, you can only very, very, laboriously scroll through all of the very many pages of accommodations which are in that particular resort, and then eventually only somehow try to find it this way.... Also if your inputted chosen dates are not compatible with when the accommodation that you want is available, even for just one day of overlap, then that selection therefore becomes completely unavailable to you, and so you then cannot even modify your travelling dates to suit the accommodation availability.... So very tedious to really have to do this, and so very inefficiently laid out as such on the website... The website is not at all up to modern travel standards like this... You should be able to access specific dates available at all specific accommodations, and then easily make your bookings to suit the correct availability and so then very easily arrange your travel plans accordingly.... Why Not....?? You would certainly also get many more bookings and make more money this way.... Also certainly more good quality pictures are required giving much more accurate details of important parts of all of the accommodations... Other competitor websites give many more accurate and up to date pictures of exactly the same accommodations, so I have found myself then actually looking at their websites in order to know what I really need to know about some individual accommodation which is featured on the Sunshine website...!! There have been places that I have been very interested in, and I would like to stay there, but on the Sunshine website accommodation profiles, some locations do not even have a single picture of the bathroom..., or a single picture of the bedroom...., etc., etc... If you are looking at self catering, then sometimes there are actually no pictures of the kitchen or cooking facilities..., etc...! Also a picture representing what is found at some accommodation with just a bowl of fruit, or of some restaurant meal, or a picture of a croissant with orange juice and a cup of coffee is a complete and utter waste of space and is just absolutely useless when you scroll through all the available pictures to try to get as good an idea as possible about what he premises there are really like.... Then the next picture of some cheese and salami on a plate is not in any way what you need to see when it is then quite important to make a decision about exactly where you would like to stay....!! This especially is really truly very, very, annoying...! You must now really try to improve on all of these points that I have mentioned... H.M. 16.04.19.”

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Posted 6 years ago

“Very quick confirmation of booking. Email booking forms. Great service.”

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Posted 6 years ago

“Very reliable service”

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Posted 6 years ago

“sunshine have been good in the past not had any problum”

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Posted 6 years ago

“First time booking with sunshine & was sceptical especially after seeing the reviews on trustpilot. One thing that did worry me was having to pay a deposit & not find out straightaway if the holiday was booked or not, that being said it did all go according to plan, no last minutes changes or price hikes & all requests were accommodated adequately so I would book with them again.”

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Posted 6 years ago

“Brilliant payment option very good hotel variety 🙂”

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Posted 6 years ago

“...........”

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Posted 6 years ago

“Very helpful, easy to navigate.”

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Posted 6 years ago

“good service”

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Posted 6 years ago

Sunshine.co.uk is rated 4.8 based on 15,325 reviews