Sunshine.co.uk Reviews

Name: Sunshine.co.uk
Address: 14 Berrymoor Court,, Cramlington
Rating: 4.75

4.8 Rating 15,336 Reviews

96 %

of reviewers recommend Sunshine.co.uk

Company Reviews

Questions

Metrics

4.8

Based on 15,336 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0191 4537932

Location:

14 Berrymoor Court,
Cramlington
NE23 7RZ

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Sunshine.co.uk 1 star review on 28th February 2026

Anonymous

Sunshine.co.uk 1 star review on 27th May 2025

Christabelle

Sunshine.co.uk 1 star review on 4th December 2024

Damien Brown

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They’re not only experts in what they do but also people you can truly count on.”

Sunshine.co.uk 1 star review on 20th March 2026

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Posted 1 week ago

“""”

Sunshine.co.uk 1 star review on 16th March 2026

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Posted 2 weeks ago

“They stand out not only for their skill but for their honesty and reliability.”

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Posted 1 month ago

“They combine outstanding professionalism with genuine reliability”

Sunshine.co.uk 1 star review on 10th February 2026

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Posted 1 month ago

“I’ll never forget how close I came to giving up before Michael and team stepped in. I was overwhelmed and drained, but they met me with kindness, patience, and genuine care. They took the time to understand my situation, offered clear solutions, and made sure I was never left in the dark. Their consistency and warmth made me feel supported like family. Looking back, I’m beyond grateful — their dedication didn’t just solve my problem; it restored my faith in true customer care.”

Sunshine.co.uk 1 star review on 28th December 2025

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Posted 3 months ago

“They offer exceptional expertise while being sincerely trustworthy.”

Sunshine.co.uk 1 star review on 13th October 2025

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Posted 5 months ago

“Fast and Honest Recovery Services from Unique Recovery Firm”

Sunshine.co.uk 1 star review on 15th September 2025

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Posted 6 months ago

“Couldn't book the flights with the virtual card they provided unable to contact them via phone, email or virtual assistant. Only response was when the bank got involved I wanted a full refund”

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Posted 9 months ago

“Thankful l got redeemed with the help of TheresachinRecovery INC”

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Posted 10 months ago

““Do NOT book holiday with sunshine.co.uk - There is no after sales support!!. Airline changed flight and said l could cancel. Cancelled with sunshine and instead of just refunding my deposit said request your refund on our “refunds” page. This doesn’t exist and there is no way to contact them.”

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Posted 1 year ago

“I went to Tenerife last Monday and by Wednesday experienced bed bugs in my room. The hotel changed my room and upgraded me to all-inc but I didn't need this as I was traveling out and about everyday. Sunshine gave me 30 pounds refund which is not acceptable because I want a full refund. This was a ongoing problem from before in this hotel and other customers experience the same problem as me. The hotel in question was called blue sea Puerto. This hotel should be closed down until the bed bugs problem is gone completely. Sunshine has even offered me a 50 pounds voucher for another holiday which I refused. I will never use this company again as they have ruined my holiday and don't want to give me a full refund.”

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Posted 1 year ago

“took money out of our account after holiday was cancelled had to get police involved to get money back”

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Posted 2 years ago

“buy with the displayed price and you get a much higher price , I am disappointed with sunshine .co.uk”

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Posted 2 years ago

“Sunshine mis sold me a 4 star holiday which was in fact more of a 2 star. I had a holiday from hell. Sunshine ignored my complaints so I raised a dispute with my bank which was found in my favour. I was refunded the money in full by Visa in July. Sunshine clearly didn’t like this and stole the money from my bank last week (18 Aug). No warning, nothing. They left me in poverty. In usual Sunshine form they’ve ignored my calls and emails. Another dispute lodged with my bank who have refunded me. Card now cancelled so Sunshine can’t keep stealing from me. Absolutely horrendous experience.”

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Posted 2 years ago

“I am very disappointed with Sunshine holidays. I unfortunately made a mistake when booking a our apartment I clicked the economy studio as I couldn't scroll down to find our usual studio apartment. So I asked them to please change the apartment for the studio we normally have, after checking the hotels website and looking to see what an economy studio was it was facing a wall no view. They quoted me a further £475 to change making our holiday over £2000. The original price for the holiday booked was £1.558. I decided to do another search o sunshine website and to book the studio I wanted was £1.745 so even with a charge for changing the room booking how can they ask for over £400 and odd pounds. They then offered a reduction of just over £200. Which I also declined. If I could cancel my holiday I would but they have already taken 2 payments of over £300. Which other company's don't do. Nothing I can do they don't want to know. The same holiday with jet2 is £200 cheaper and includes transfers which Sunshine don't you have to pay separately. I know they are only agents but surely they could have given better service certainly will not be using them again so be warned. They are no help at all go with a company like Jet2 wish I had. Lesson learned.”

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Posted 2 years ago

“Hi all booked a holiday with sunshine holidays 3 weeks ago and had to cancel only to be CHARGED £155 For doing so”

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Posted 2 years ago

“If I could give 0 stars I would. We booked through this company and PAID in FULL. The shuttle collected us and we turned up to the hotel to be told it’s cancelled due to their contract ending with sunshine holidays. We have heard NOTHING from sunshine holidays about this cancellation and they do not have a 24 hour contact number. Saturday night and we are stranded without a hotel with a CHILD, luggage and after travelling all day so we had to walk the streets finding another hotel at 11pm in a foreign country. Do not book I repeat do not book with this company unless you want to be let down and left stranded abroad.”

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Posted 3 years ago

“We arranged transfers while booking our holiday. We were dumped a 20 walk away at the Hotel Melia not The Hotel Marina. Driver would not look at our paperwork and didn't care that within the party of 8 was an elderly man of 79 with walking Aids. The 20 minute walk they replied is acceptable isn't 20 minutes with suitcases and someone who can bearly walk. Totally unacceptable reply and customer services. Would never use them again”

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Posted 3 years ago

“Terrible service, trying to get hold of someone to answer a question regards name change. Numerous phone calls, numerous message. No live chat available and can’t get hold of anyone !”

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Posted 3 years ago

“Absolutely impossible to contact sunshine holidays tried to phone was told 109in the queue wait time 1hour 40 mins What a joke”

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Posted 3 years ago

Sunshine.co.uk is rated 4.8 based on 15,336 reviews