Sunshine.co.uk Reviews

Name: Sunshine.co.uk
Address: 14 Berrymoor Court,, Cramlington
Rating: 4.75

4.8 Rating 15,331 Reviews

96 %

of reviewers recommend Sunshine.co.uk

Company Reviews

Questions

Metrics

4.8

Based on 15,331 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0191 4537932

Location:

14 Berrymoor Court,
Cramlington
NE23 7RZ

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Sunshine.co.uk 1 star review on 27th May 2025

Christabelle

Sunshine.co.uk 1 star review on 4th December 2024

Damien Brown

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish, you are ripping people of by taking payments early from banks without permission of the payee, unprofessional ripoff company.”

Helpful Report

Posted 5 years ago

“It is impossible to get through on the phone to customer services. I understand the issues everyone is facing during COVID-19 but stop allowing people to book. I have a trip booked for Egypt 03/09/2020 and I just cannot get through to anyone about some issues. You call at 10 a.m. start in queue at No.23 with 20 min wait time, 1 hour and a half later I am No.96 in the queue - Ridiculous. I do not believe for one minute anyone is answering calls there, even though they claim to be. This is happening daily! Sending messages that are not getting any response and now I am completely unaware if this holiday will go ahead or not with only 2.5 weeks to go!”

Helpful Report

Posted 5 years ago

“They charged me twice for airport transfer. First collect my money 29 July 44.86£ then 18 august full amount hotel plus airporttransfer. Its looks like my airport transfer cost me 89.72£. Contact with them is impassable. Not recommended.”

Helpful Report

Posted 5 years ago

“We have a holiday book to majorca for 30th of August our hotel is closed and we wont to take the holiday over for next year we tasted them and there said it's going to cost us 1500 pound to change over or we lose 1500 for cancelling it so what do I do”

Helpful Report

Posted 5 years ago

“Am very Shocked this sunshine.co.uk they scammed us I can’t believe it it’s happening in UK ????”

Helpful Report

Posted 5 years ago

“They have scammed me please don’t trust them ‏.”

Helpful Report

Posted 5 years ago

“Sunshine Holidays have scammed us out of the entire cost of our holiday! Sunshine Holidays have refused to give us our money back due to the the cancellation of our holiday due to Coronavirus. Their get out clause was that we still could have gone on holiday even though we did not cancel, they refused to cancel our holiday even though the WHO was saying no foreign travel and Turkey had closed it's borders. They then made us pay for a no show letter and are refusing to give us a cancellation invoice. I am utterly disgusted with the customer service and treatment of us by this excuse for a company.”

Helpful Report

Posted 5 years ago

“Scamer company”

Helpful Report

Posted 5 years ago

“Terrible company, just ripping people of in my opinion”

Helpful Report

Posted 5 years ago

“Avoid at all costs, taking people's money to get them selves out of a pickle, no communication what so ever”

Helpful Report

Posted 5 years ago

“Don’t buy with them they are scammer”

Helpful Report

Posted 5 years ago

“Following up from review which i left 2 weeks ago. Having got sick of waiting, i decided to call EasyJet and ask them the status of my refund. I was allowed to do this as whilst my booking was made via SunShine I did book some flight extras (Select seats) directly with EasyJet so wanted to know the status of my own refund also. I was advise the refund was completed July 15th - Almsot 4 weeks ago. They read of the ending of the cards they used to refund too and the amounts.. They confirmed my own card number for my direct select seat purchase and a card number not recognised to me they obviously refunded my flight element of my holiday too. How can it seriously take 4 weeks to refund the money to me once they have had it back from the Airline? It's a total joke. I have tried using there messaging app in manage my booking but it's totally pointless. They have just setup standard, automatic responses and then close your message down.. if you then open it up and respond to it they just ignore you. It's an absolute joke. furthermore i do start to question the validity of this review's sitedata.. i don't accept the 4.77 average rating? Go look at trustpilot.. Sunshine are a joke. I want my money back - which you have had for weeks - stop blaming the airlines - it's your stuff to sort out”

Helpful Report

Posted 5 years ago

“Hi am just Disappointed this company sunshine they are scammer”

Helpful Report

Posted 5 years ago

“Bad and unprofessional company, taking people's money before the due date before you have had a chance to cancel. This company is the same company as on the beach, together they are ripping the public of. Please don't chuck your money away to this company”

Helpful Report

Posted 5 years ago

“We are meant to be arriving at our hotel in 6 days time. It has actually completely closed down and Sunshine Holidays has just taken the final balance out of my account anyway. I cannot get through to them on the phone, have had no reply to my emails. I just want to change hotels (to one that is open!) or get a refund but it is impossible to get in contact”

Helpful Report

Posted 5 years ago

“Impossible to get hold off. Made a booking, paid in full - booking doesn’t appear on the website. No one replies to my messages, contact centre is closed. Very bad customer care.”

Helpful Report

Posted 5 years ago

“We are due to travel to Spain in a weeks time and with the current situation as it is we haven't been informed whether or not our flight is still going ahead. We have tried to call the nunber several times to contact them but we are always 101 or 102 in the queue, given a estimated waiting tine of 53 minutes ( totally unrealistic). After two and a half hours on the phone ( which is way longer than 53 mins) we were only 61 in the queue with a 2 minute waiting time???? Occasionally the number in line went up and then back down again. We had to hang up as the phone call would have been extremely expensive. We tried to email them but there is no way of doing this. So......we have one week left and haven't been informed what the situation is bearing in mind that we have to download a special code 48 hours before travelling to Spain. There is absolutely no way of contacting this Sunshine website so my husband and I are just going to have to hope for the best and hope that when we get to the airport our flight hasn't been cancelled.”

Helpful Report

Posted 5 years ago

“I booked a holiday which is due to fly out on the 25th September to Spain. I contacted Sunshine in July to start the process of changing my holiday till next year. They asked for further info which I provided and I to date have not hard anything. One of our passengers is registered disabled, one has severe asthma we cannot travel. Also with the current quaratine in place on arrival back to the UK we cannot do this. We have tried to send messages with no response, tried contacting them on social media with no response and even tried to call and we get hung up on. I understand there is a crisis currently, however, fingers crossed this may not go on forever and you should look after the customers you do have currently. The way you have handled the whole situation is shocking. I still to date have had no further contact apart from an email asking for my next payment. Appalling service.”

Helpful Report

Posted 5 years ago

“Sunshine.. fck where.is.my. MONEY?”

Helpful Report

Posted 5 years ago

“Terrible company. They are charging me full price for a hotel in Spain, even though government guidelines are that we shouldn’t travel. Immoral and irresponsible trading in a time when people are already struggling. I’m stressed to bits with worrying about it. They’re impossible to contact and the only contact from them is generic/no reply emails. Avoid at all costs!!”

Helpful Report

Posted 5 years ago

Sunshine.co.uk is rated 4.8 based on 15,331 reviews