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Sunshine.co.uk Reviews

4.8 Rating 15,321 Reviews

96 %

of reviewers recommend Sunshine.co.uk

Company Reviews

4.8

Based on 15,321 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0191 4537932

Location:

14 Berrymoor Court,
Cramlington
NE23 7RZ

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Sunshine.co.uk 5 star review on 21st November 2016

Sunshine.co.uk 5 star review on 15th November 2016

Sunshine.co.uk 5 star review on 14th November 2016

Sunshine.co.uk 5 star review on 13th November 2016

Donald Torrance

Sunshine.co.uk 5 star review on 12th November 2016

Marjanca Stritof

Sunshine.co.uk 5 star review on 11th November 2016

Martin Barraclough

Sunshine.co.uk 5 star review on 8th November 2016

Douglas Glendenning

70

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You cancelled my holiday months ago. I was due to fly out in May! Still waiting for my refund. You keep blaming easyjet but for peace of mind of atol protection I booked with you not them! I have booked with you for many years and have always been happy up to this point. I am so disappointed with this service.”

Posted 3 years ago

“We are due to depart for our holiday on Tuesday and discovered via the hotel website that the hotel will not be open. No notification from Sunshine. They are impossible to contact and we do not know what to do. We are supposed to provide accommodation details for our PLF for Greece, but don't know what is happening. Disgraceful customer service.”

Posted 3 years ago

“Hotel cancelled , flight still active, no notification from sunshine , won't answer email, phone live chat , or even DMS on twitter , have a severely disabled brother travelling and needs lot of equipment delivered to hotel which takes weeks to arrange. His food is through a tube and is being delivered to a hotel that isn't open , only know as we contacted the hotel to check. Disgraceful.”

Posted 3 years ago

“Had my holiday cancelled in April still waiting on refund can’t get to speak to anyone very poor service.”

Posted 3 years ago

“well, I will never book holiday with them again, I'm due to go on holiday in 3 days, and I heard nothing from Sunshine am I going or not, can you imagine that ? my children are crying and I feel so angry as I've check with hotel and it's closed, how can I not here from Sunshine about it ? keep emailed them but no respond .....”

Posted 3 years ago

“Now been waiting 8 weeks since my holiday was cancelled. unable to phone anybody and no answer to my emails. ombudsmen is now involved to get my refund. very unprofessional company. will never use again and have told everybody I know to avoid these cowboys”

Posted 3 years ago

“So disappointed in sunshine holidays have always found then very organised. However during covid their customer service has been awful no communication whatsoever just stupid auto replies. Jet 2 holidays in future for me!!!!”

Posted 3 years ago

“I booked some seats on the plane to Salou in 2 weeks time but was charged for priority boarding and 2 cabin bags. I've phoned, emailed and messaged them to correct this but no reply. Been trying now for 3 weeks. Also I've just found out the hotel due to stay in is closed for the summer. Still waiting for them to contact me to arrange an alternative. 4 stars is a laugh.”

Posted 3 years ago

“The final Payment for my holiday was due to be made on the 7th July but the company postponed it. It was then due out today 14th July, it hasn't been taken and we are due to fly out next Tuesday 21st July. I have spent the last hour and a half on the phone trying to speak to someone to get the situation clarified, my call wasn't answered. I was being told that I was moving up the queue but each time I moved up the queue the waiting time went up. I fully understand the situation regarding covid 19 and appreciate that there will be a large call volume but this situation is appalling. I have emailed twice in the last week and none of them have been replied to.”

Posted 3 years ago

“I have been trying to get in touch since april and no response I booked for June 30 to Malaga for a week and it was cancelled now I want my money to b returned”

Posted 3 years ago

“Very bad experience not professional Rubbish service no communication !! Very disappointed”

Posted 3 years ago

“ANSWER YOUR CUSTOMERS!!!! Due to fly in a week and no communication what so ever! Have tried the past 3 weeks to contact this company with no avail. I will never use this company ever again!”

Posted 3 years ago

“The 4 and a half star rating is falsified. NO WAY is this company worth 1 star...Family of 7 due to fly in a week, our hotel is closed yet no communication from them. Do we pack to go? Do we change our money? Do we buy new clothes? This company is a joke and we will we taking the matter up with financial onmbudsman and trading standards.”

Posted 3 years ago

“Due to fly next week to Majorca. Found out the hotel is closed all summer. Facebooked, messaged, tried calling and emailed Sunshine for the last two weeks and nothing. This is stressing me and my family. They are part of On The Beach and their Customer Services said they couldn't provide any other contact numbers and just to keep trying. Not sure where I can go from here.”

Posted 3 years ago

“Could u please reply to our emails we due to fly on Tues 14th july with no flight out”

Posted 3 years ago

“Just open up the phone lines or respond to messages through your stupid communication system. Why have you taken my last instalment a week to my travel date to a country that is not receiving tourists . No communication no nothing. The most awful company on earth hiding behind covid-19 to defraud people.”

Posted 3 years ago

“Supposed to be flying to dalaman on 30th July with Easyjet. Sunshine emailed me a week ago to say everything is going ahead. However on checking find Easy jet not resuming flights from Manchester till August. Exactly how are we supposed to get there? There is no phone service. Emailed every day through my sunshine and no response from them. Sunshine Holidays need to remember when this is all over people don't forget how they were treated. People understand if things have to be changed or cancelled but leaving people like this is deplorable. Do the right thing and give people information. What do I do??? Do I go to the airport for a flight that doesn't exist because they told me my holiday is going ahead?????”

Posted 3 years ago

“I informed Sunshine holidays I wanted to reschedule my holiday which is booked for 23/7 and change to next July due to Covid. I was told I could go this, submitted the dates I wanted etc and was told to make amendments by 6/7 and given link to look at easyJet flights for next year. EasyJet have not released flights for July 2021 so impossible for me to do this but I did provide the dates I wanted, exactly same as this year, same hotel etc. I have heard nothing from them for several weeks now despite me messaging daily for the last week. I am extremely concerned, I have paid the last instalment. Communication is appalling.”

Posted 3 years ago

“we are due to Travel 19th July, been offered no information what so ever, tried calling,emailing, facebook messaging the lot, no information offered of how it will effect our all inclusive stay, will not want to go and have to sit in our room to eat, can do that at home. this needs resolving ASAP and customer service stepped up, at this point i will not be using this company again if it is not resolved quickly, information is not to much to ask for surely??”

Posted 3 years ago

“I have a holiday booked and have spoken to the airline- freebird and they told me (a number of days ago) that my flights are cancelled. No way of contacting sunshine as they don’t answer phones or messages. Phoned on the beach and they said flight still going ahead. Not true!”

Posted 3 years ago

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Sunshine.co.uk is rated 4.8 based on 15,321 reviews