Sunshine.co.uk Reviews

Name: Sunshine.co.uk
Address: 14 Berrymoor Court,, Cramlington
Rating: 4.75

4.8 Rating 15,331 Reviews

96 %

of reviewers recommend Sunshine.co.uk

Company Reviews

Questions

Metrics

4.8

Based on 15,331 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0191 4537932

Location:

14 Berrymoor Court,
Cramlington
NE23 7RZ

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Sunshine.co.uk 1 star review on 27th May 2025

Christabelle

Sunshine.co.uk 1 star review on 4th December 2024

Damien Brown

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It just goes to show that with 99% of these reviews over the past few months being very negative towards this company. They have only replied To a very small number of people. Poor costumer service like everybody else we would like to talk to an adviser but have had no reply from telephone calls, emails and social media since June. Being on hold for hours at a time. Not even a generic message to costumers about final payments. 1 rating is overrating this company. They have taken the money and that is it. Nothing back from them.”

Helpful Report

Posted 5 years ago

“Shocking customer service. Can not speak to a human about my flight. Sent messages which get zero response. My friends have been told their flight has been cancelled which is also my flight. They have been given a new flight and refund and im yet to be contacted as i need the same flight as them”

Helpful Report

Posted 5 years ago

“No one will speak to me regarding my booked holiday. Tried calling them, we get cut off, I’ve left messages but no one has been in touch. Really frustrating. We go in 3 weeks and the hotel isn’t even open.”

Helpful Report

Posted 5 years ago

“The worse holiday company ever!!! Do not give these people your hard earned money. They will not help you with you holiday or any type of refund. They will not answer your messages either. The worsecustomer service I have ever come across 😡😡😡😡😡 They will keep your refund even if it has been refunded by the airline. The will also not help you out with hotel closures ever. This company is an absolute joke. I will tell as many people as I can to not use them ever!!!!!!”

Helpful Report

Posted 5 years ago

“Booked hotel only with sunshine for June 2020, flight was cancelled and checking the sunshine website faqs it stated that accommodation would be cancelled too. Not had any communication at all. Messaged them on two occasions to follow up on refund of the hotel, but automated reply doesn’t help as it talks about refund of flights which I’m not interested in as I have had the flight refunded which I booked separately. Sent further messages explaining this and they say a response will happen within 48 hours. I’m still waiting. I’m unable to get through on the telephone. I just want to know my refund will be processed.”

Helpful Report

Posted 5 years ago

“Your company is the worst ever, you take people money even when there holiday are cancelled. You dnt reply back to people. Use dnt answer ur phone and put people in a queue for 2/3 hours and when youget to number 2 they cut you off. I wouldn’t recommend anyone use this company I for one will never use them again”

Helpful Report

Posted 5 years ago

“You cancelled my holiday months ago. I was due to fly out in May! Still waiting for my refund. You keep blaming easyjet but for peace of mind of atol protection I booked with you not them! I have booked with you for many years and have always been happy up to this point. I am so disappointed with this service.”

Helpful Report

Posted 5 years ago

“We are due to depart for our holiday on Tuesday and discovered via the hotel website that the hotel will not be open. No notification from Sunshine. They are impossible to contact and we do not know what to do. We are supposed to provide accommodation details for our PLF for Greece, but don't know what is happening. Disgraceful customer service.”

Helpful Report

Posted 5 years ago

“Hotel cancelled , flight still active, no notification from sunshine , won't answer email, phone live chat , or even DMS on twitter , have a severely disabled brother travelling and needs lot of equipment delivered to hotel which takes weeks to arrange. His food is through a tube and is being delivered to a hotel that isn't open , only know as we contacted the hotel to check. Disgraceful.”

Helpful Report

Posted 5 years ago

“Had my holiday cancelled in April still waiting on refund can’t get to speak to anyone very poor service.”

Helpful Report

Posted 5 years ago

“well, I will never book holiday with them again, I'm due to go on holiday in 3 days, and I heard nothing from Sunshine am I going or not, can you imagine that ? my children are crying and I feel so angry as I've check with hotel and it's closed, how can I not here from Sunshine about it ? keep emailed them but no respond .....”

Helpful Report

Posted 5 years ago

“Now been waiting 8 weeks since my holiday was cancelled. unable to phone anybody and no answer to my emails. ombudsmen is now involved to get my refund. very unprofessional company. will never use again and have told everybody I know to avoid these cowboys”

Helpful Report

Posted 5 years ago

“So disappointed in sunshine holidays have always found then very organised. However during covid their customer service has been awful no communication whatsoever just stupid auto replies. Jet 2 holidays in future for me!!!!”

Helpful Report

Posted 5 years ago

“I booked some seats on the plane to Salou in 2 weeks time but was charged for priority boarding and 2 cabin bags. I've phoned, emailed and messaged them to correct this but no reply. Been trying now for 3 weeks. Also I've just found out the hotel due to stay in is closed for the summer. Still waiting for them to contact me to arrange an alternative. 4 stars is a laugh.”

Helpful Report

Posted 5 years ago

“The final Payment for my holiday was due to be made on the 7th July but the company postponed it. It was then due out today 14th July, it hasn't been taken and we are due to fly out next Tuesday 21st July. I have spent the last hour and a half on the phone trying to speak to someone to get the situation clarified, my call wasn't answered. I was being told that I was moving up the queue but each time I moved up the queue the waiting time went up. I fully understand the situation regarding covid 19 and appreciate that there will be a large call volume but this situation is appalling. I have emailed twice in the last week and none of them have been replied to.”

Helpful Report

Posted 5 years ago

“I have been trying to get in touch since april and no response I booked for June 30 to Malaga for a week and it was cancelled now I want my money to b returned”

Helpful Report

Posted 5 years ago

“Very bad experience not professional Rubbish service no communication !! Very disappointed”

Helpful Report

Posted 5 years ago

“ANSWER YOUR CUSTOMERS!!!! Due to fly in a week and no communication what so ever! Have tried the past 3 weeks to contact this company with no avail. I will never use this company ever again!”

Helpful Report

Posted 5 years ago

“The 4 and a half star rating is falsified. NO WAY is this company worth 1 star...Family of 7 due to fly in a week, our hotel is closed yet no communication from them. Do we pack to go? Do we change our money? Do we buy new clothes? This company is a joke and we will we taking the matter up with financial onmbudsman and trading standards.”

Helpful Report

Posted 5 years ago

“Due to fly next week to Majorca. Found out the hotel is closed all summer. Facebooked, messaged, tried calling and emailed Sunshine for the last two weeks and nothing. This is stressing me and my family. They are part of On The Beach and their Customer Services said they couldn't provide any other contact numbers and just to keep trying. Not sure where I can go from here.”

Helpful Report

Posted 5 years ago

Sunshine.co.uk is rated 4.8 based on 15,331 reviews